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March 2024 by Mattie Charlton
A young woman named Morgan helped me solve some important online issues. She was as friendly and kind as she was knowledgeable and professional.
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March 2024 by Bruce Bragg
Freedom is so convenient at Honeygo because you have plenty of parking and close to shopping and services.
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March 2024 by Don Constable
Freedom FCU has been able to keep their small bank feel and great personal service. Angela at the Honeygo branch is a true pleasure to work with.
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March 2024 by Debbie
Kat was amazing! A real person, that I spoke with multiple times in one day until things got figured out. She was proactive and kind. Kat, I wish more people had your kind of customer service! Thank you!
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February 2024 by Jillian Vendouern
My financial loan is held by Freedom Federal. I typically make my monthly payments through their iOS App. I encountered a problem this week and debated whether to contact the Credit Union since it was already 4pm and they closed at 5. However I decided to give them a call. To my relief, I was connected with Gia W from the Contact Center. Gia's exceptional customer service made the entire interaction feel incredibly personal. She attentively listened to my concerns and promptly devised an action plan to address my issue. I am immensely grateful that Gia W answered my call on 01/30/24, as her assistance has provided me with a positive experience with Freedom Federal Credit Union during what would’ve been a very stressful situation.
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February 2024 by Michael Burke
Christy W. was fantastic! Very efficient, respectful, driven to make sure I received answers and help. TX
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February 2024 by Dennis Beyer
My log in chaos to my FFCU account was settle immediatelyby Quanisha. Her guidance was exhibited by her soft tone as she relayed to me step by step patience in delivery of the instructions that successfully allowed me service to my account. Seniors, such as me, usually do not receive the fine customer service that was delivered to me by Quanisha yesterday. Job well done on her part as well as the H R person who hired her!Respectfully, Dennis B.
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February 2024 by Paulette Jones
Christy was friendly and very helpful. She came up with theanswer to my question right away. I will always recommendFreedom Federal Credit Union.
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February 2024 by Gerry Mack
The Freedom person was knowledgeable and patient. Her expertise allowed me to solve my problem quickly. It is so comforting to have a financial institution that cares.
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February 2024 by Martha Privett
I just had the best and friendly customer service from Gia; the Freedom App wasn’t working for me to make a transfer. Gia was so polite and patient and resolved my issue. It is so refreshing to talk to a customer service representative (Gia) who makes me feel like a valued customer. Kudos to Gia!!
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February 2024 by Billy Somerville
Very nice people that work there, always plasent when I've visited
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January 2024 by Erika Funk
Top notch customer service every time! Morgan Christie answered all my questions and was so kind and professional! We love Freedom FCU and will stay members for life!
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January 2024 by Richard Koluch
Just open a new membership and added a CD. Worked with Hannah on both. She did a great job. She made everything so easy. Also the branch is right down the street. Rates are excellent.
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December 2023 by Natasha Schwartz
I contacted Freedom today and spoke with Yennesia Miller. She provided me with exceptional service. She took the time to make sure I understood all my options. I even asked her to clarify one time twice. She was patient and broke everything down for me.I find it is rare to have the experience I had with her these days. She was helpful, empathic and knowledgeable.
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December 2023 by Rob Farley
Hannah Bennington and Andrea have been incredibly helpful and kind to me recently. They even went above and beyond their basic/normal duties and provided exceptional service by suggesting and volunteering to do extra things for me on top of what I expected. This all stemmed from an unfortunate experience I had where cards were stolen and then a replacement card that was sent to me was intercepted by a (presumably different) thief out of the mail! Although neither theft was Freedom's fault or Hannah or Andrea's problem, they were so sympathetic and helpful and kind when it came to helping me resolve things as easily and quickly as possible. I was very grateful - and impressed. They're both a credit to their employer and I hope they're recognized as such.
