-
July 2024 by David C
Travon is amazing, he stayed late and worked hard to resolve our problem. I highly recommend asking for him when you go, he deserves a raise!
-
July 2024 by Alex Cox
Rep was very helpful and addressed my needs.
-
July 2024 by Kathy Gonzales
Great sales rep..Donte. informative and knowledgeable. Really made the visit easy.
-
July 2024 by Jim Coffroad
I’m not very technically savvy. Chaya very patiently explained all the new features of my new phone. A very pleasant experience ?
-
June 2024 by Raymond Willson
JP WAS WAS AWESOME AND REALLY DID EVERYTHING LIKE HE WAS HANDLING HIS OWN BUSINESS ACCOUNT EXTREMELY SATISFIED! ? AND GOT BONUS LAWN TIPS THANKS JP
-
June 2024 by Patricia Gagliano
JP went over and above in assisting me change phones and phone number after an identity theft. He provided excellent customer service, was knowledgeable and extremely polite. Should the need arise I would not hesitate in having him help me. Thank you JP!!!
-
June 2024 by Kency Claribel Burnley
This store has a long wait time, feels like they take forever with each customer so you can walk out of the door. There’s one specific sales person that never stop talking, making the wait time even worst.
-
May 2024 by Shamya Malloy
Jarrett was great !!
-
May 2024 by Brittany Frazier
Terrible experience today with the sales guy we had, Jarrett. He mislead us on much of the information and was condescending and snarky throughout our time with him. It’s a shame because we have had prior great experiences at this location. We will be returning to a different Verizon store tomorrow to get things corrected….unfortunate after spending 2 hours at this store today.
-
April 2024 by Blake Meyer
Chaea was extremely helpful and professional. Even after her shift ended and she left for the day, she returned to the store to help us. She stayed until almost midnight to get our account and phones activated. She was very polite and easy to work with. Being extremely knowledgeable in her field, there wasn't a single problem she couldn't fix. Chaea is absolute supervisor material. Verizon should definitely promote her.
-
April 2024 by David Menzel
This store is the worse store i have been in, spent 1-1/2 hours in the store (Sunday) and got nothing done the lady did not know the systems or how to switch over the phones. Spent 1-1/2 hours the next day on Monday and they could get two phones hooked up but the third no go. So we will have to go another time to get the other phone. I can't go there anymore.
Once i ask for a care and owner name the guy got touchy and was rude. Bad experience.
I have to call the manager on Tuesday , also check out the internet using the name of company Victra and you will find some major complaints about the main company. I will call Verizon Corp. about these folks.
-
April 2024 by Trish Brannock
Friendly and clean
-
April 2024 by Chantana Boyer
This is my favorite place to go to when it concerns my cell phones & tablet. They are always eager to help my family with any needs along with recommendations. The store manage & representatives are always friendly & knowledgeable to help. With professional & friendly service at any giving time.
-
April 2024 by Carolyn Morgan
We've have always been happy when we've dealt with the Verizon/Victra store in Lake Shore Plaza. Good people!
-
March 2024 by Merrilea Klose
The manager is great at this store! I drive from Annapolis to get such good service. CHAYA - was my customer service person this time. She was over the top great. She is super knowledgeable , patient, respectful. She has a very relaxed manner. I am not too tech savvy and she had a great way of making me feel comfortable asking many tech questions. I was once again very pleased with my experience.
