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November 2024 by Ciyon Thompson
If I could give 0 stars I would. This place is a mess. Every time I come here for a rental it take hours for me to get a car.
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November 2024 by Koffie
This is the only location that rent cars for Lyft Express drive (unlimited miles). I must say I had the most unpleasant experience at this location. I waited 5 hours before a car was actually available for me. When I did receive the vehicle the carpet had a huge hole in it, there were cigarette burns throughout the car. On the day I rented the car someone was being arrested at this location because he was frustrated about waiting so long despite having an appointment. The manager Dave is no help, he sits in his office & pretends to do work. Moral of the story rent from Uber this place is horrifying. I don't recommend this location. If u must get a car from this place request help from Kevin, (black guy with dreads.) he's the only one I seen actually working & showing that he values your time.
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November 2024 by Jacqueline Whitcomb
I had an appointment at 11am as of 123pm I still was not seen. Only one person doing rentals
I was told there was really no appointments its first come first serve. They are trying to give cars out with burn wholes in the seats. It's crazy.
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October 2024 by Justin Perez
This worst experience for Lyft express drive they pick and choose what kind of vehicle they want to give to people. I’ve been waiting for 2 hours for them to give the car I was waiting to someone else they waste people to time every time.
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October 2024 by Ariel Hopkins
The wait time of being able to get a rental car took hours but the great customer service out weighed that. The car I received was in good shape, clean & no damages. All the employees was nothing but helpful & tried to accommodate everyone in the best way they could!
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September 2024 by Ms 100
Very unorganized. You schedule a appointment and get there and sit all day. There are 2 people handling 100s of reservation so you can see why your sitting all day. I can't even rent from hertz lyft now. I'm on a do not rent list due to a renewal that wasn't my fault that it didn't get done. They came and took the car with all my belongings in it and want me to pay 815 dollars for recovery fee for not renewing by the time allowed. They where having some kind of system error and im bring punished for it. I also own 140 for the week because the car stayed on the app until Friday when they took the car on Monday. I now can't even rent from hertz all because of a renewal that wasn't my fault. I was doing lyft for a year until this happened with no problems. This has screwed me big time and it's nothing I can do about it. One thing for sure THEY NOT GETTING A DIME OF THAT MONEY THEY SAY I OWE NOT ONE PENNY!!!!!! I been calling everybody and getting nowhere.
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July 2024 by J davis
Always crowded. Good service, but you will be waiting for quite some time to receive your rental.
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July 2024 by wesley vaughan
Terrible service
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July 2024 by Brandsha
if i could give no stars i would i was waiting for hours literally the staff are rude the guy put his hand in my face this place is so unorganized
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July 2024 by Hasaan Fulton
If I could I would give it 0 stars. I rented a car through hertz 2 weeks ago to drive for Lyft and it broke down in a week. I got the car towed through roadside assistance and I been calling everyday for 2 weeks and they still are saying the car haven't been located, they still have my deposit and they said they can not release my deposit until they locate their car, how is that my problem? if I called their roadside assistance to pick up their vehicle they should have gave me another vehicle the next day.. Avoid this place, they will have you stressed and make any situation you are in worse.
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July 2024 by merry jane
If there was a way that I could write my review without any stars @ all I would. I currently have a rental from here through lyft express drive & from what I understand from this is the only location that offers the services. When I say calling is a absolute waste of your time TRUST me. They won't answer at all. If you have the time just go there, but guess what. When you get there just prepare to spend some time there. Prepare to be ignored & or only helped by 1 Gentlemen there. The manager is a kinda nice guy! I can understand if a place is busy & under staffed but don't feel this is the cast for this facility. At this point they aren't really helpful but trust they will put you in a unreliable car & not help with maintenance issues, yet they will take they're money on time.. this location is a disgrace.
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June 2024 by ashanti
this place needs to be shut down
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May 2024 by J.C.
*****BEWARE THEY STEAL DEPOSITS AND CLAIM THEY RELEASED FUNDS In YOUR ACCOUNT ****** CUSTOMER SERVICE IS TERRIBLE……
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May 2024 by Sontia Daniels
If I could give zero stars I would. I'm trying to figure out did they either over book reservations. Or lied on the Lyft app. You tell people that there are cars available for Lyft Express, then when you come up and its a three plus hour wait. There is one person checking people in.
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April 2024 by Jennifer Helvig
Very poor communication I had a 10:00 reservation and after sitting in the lobby since 9:30 I finally walk up to the desk at 11:15 to be told that my rental isn’t ready yet and when I got here there was like 1 other person in front of me. Would it really have killed them to communicate with me about how long it would take to pick it up? I’m sorry but this place needs to be better situated.
