-
December 2023 by Chris Soisson
I needed a rental while my vehicle is in the shop. I made a reservation and stopped in today and it was quick and easy. The gentleman who helped me was very friendly and took his time to make sure I was good to go. I work in customer service, so it is awesome to come across others who actually care about helping other people.
-
October 2023 by Dale Eutsler
George picked me up at the body shop on time, Christina helped me get checked out. They both did a tremendous job and provided excellent customer service. Great experience.
-
September 2023 by Steve Y
The staff at Enterprise - Pasadena on Ritchie Hwy were great from the pickup to driving away. They reached out to me on occasion to check on my satisfaction with the vehicle. They were quick to respond to my question regarding drop-off. And they called to review the check in process and the status of the hold on my credit card. It was one of the best, if not the best, experiences I've had with a rental car office. I will definitely keep them in mind for future needs.
-
June 2023 by Jessica Beers
Great service, quick pickup time and quick response. Very professional.
-
April 2023 by Tina Croke
Hmmm....where do I start "Very Unhappy"! They were trying to charge me more than the insurance had authorized? They had a car ready for me then turn around & gave it to somone else while I was waiting for my paperwk to go thru! Really!!! Very BAD Experience!!!
-
April 2023 by Tom Crise
Decent prices. They close at 5pm so be aware of this as it can impact your work schedule.
-
March 2023 by Tina C
Hmmm....where do I start "Very Unhappy"! They were trying to charge me more than the insurance had authorized? They had a car ready for me then turn around & gave it to somone else while I was waiting for my paperwk to go thru! Really!!! Very BAD Experience!!!
-
March 2023 by Yashica Mitchell
First and foremost, I would like to say I had the BEST experience with EVERY single employee I dealt with at this location!!!Unexpectedly I had to get a rental last minute, and after making a reservation at one location, and receiving a call immediately afterwards that there were no cars available, I immediately called Pasadena, and within 2 minutes into the conversation, Jason was already putting me in a vehicle! I had no ride to get to the location at the time, and explained this to Jason, he had no problem sending someone to pick me up within an hour!Rashaud picked me up, he was very kind and generous! When I got to the location I finally met with Jason and Diaundre, who gave me 5 star customer service treatment hands down! I couldn't have asked for a better experience! I ended up needing the rental for 3 weeks off and on, and had no complaints or issues with either vehicle I rented. I also met 2 guys, both by the name of Chris, as well as a guy named George, who assisted me in the process, and their customer service was exceptional as well! Unfortunately I'll be back again sooner than I thought to rent another vehicle, but I must say that it's always a pleasure doing business with you guys! Thank you sincerely!!
-
March 2023 by Bobbi Beck
Excellent customer service and car was very clean.
-
February 2023 by James B.
Mr. Shapley and Mr. Wallace are both horrible people. Horrible customer service they did not honor our reservation and then we made a new reservation and they tried to charge us $90 additional a day on top of our original reservations. I am very disappointed in there service as we had to go receive a rental car in a different location. Highly recommend going to a different enterprise and not dealing with these people.
-
January 2023 by Jeffrey Saul
Staff quoted a special rate for vehicle and then lied about it when the bill was due and over charged me . Sad
-
December 2022 by Patricia White
I received great customer service from Chris, the mgr and Diondre at the Enterprise Pasadena location. Trying to juggle the insurance company, the body shop and my own plans was challenging. Information was changing daily but not from Enterprise. They were professional and consistent and detailed about cost, availability, hold times and rental return. I was able to get a rental everyday my car was in the shop. The car was exceptionally clean as well.
-
December 2022 by Camilla Green
DeAndre was the representative that worked with me at this location in pasadena, MD he was very professional, kind and had a fun personality. He also was very informative so with that being said my experience at this enterprise was excellent thank you!!
-
December 2022 by Kalev Tagobert
We rented our car from this location. The people who worked there were very helpful and the rental process was quick and easy.
-
December 2022 by Michael Moore
Excellent service during rental period. Kept me up to date on the rental status.