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August 2024 by tona ives
Great customer service and knowledge of you (me) and my vehicle. Comfortable waiting area with nice bathrooms.
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July 2024 by Michelle Ford
Friendly service, easy to schedule, and fair prices.
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July 2024 by Damon Wren
SCAMMERS!!! DO NOT LEAVE YOUR CAR IN THE HANDS OF THESE THIEVES ! I dropped my Chevy Equinox off to these ppl about 3 months ago. I suspected that the car needed a new timing chain. They gave me a quote at over 3000 but obviously had never assessed the car for them selves yet told me that they did. They said indeed the problem was the timing chain. LIE NUMBER 1!!! After that once they actually did LOOK at the car they called back saying the timing chain was in tact and my car was in good condition but water had gotten into my fuel tank and that was causing the issue. They showed me pictures (which I now don’t even believe that was my car) Yes I believe these scammers are that deep! They charged me 1,700 to get the so called water out of the tank! So fast forward 3 months the car did the exact same thing i originally took it to them for. I told them this time i believed it was the fuel pump. Guess what they said ? You guessed ! they said yup ur right “it’s the fuel pump ma’am” they wanted 1,900 to replace a fuel pump assembly in a 2010 Chevy Equinox. U can look up the part and labor for yourself and even call a shop to verify if u really wanna put energy into verifying what I’m saying . I instantly got a bad vibe! I knew these ppl were not being honest. I checked around with 5 different car shops in the area and none of them were even half that price. I told them to not do anything to my car and everything about his tone said some B.S was a brew. My anxiety was on a thousand as long as my car was at that shop! I am an unemployed black female raising 2 grand children and that figure alone made my stomach sink but to know these ppl were crooks and had my only source of transportation literally TERRIFIED ME! I came and had my car towed to another shop in the area and told them what these what these scammers told me. First thing asked me was had anything been done to the car recently because they couldn’t see the car had Ben tampered with . I explained what happened and they told me that there was no evidence that anything these ppl charged me for was done!!! Also that nothing was wrong with any of my fuel pumps and in fact I actually have a computer issue. I knew when I picked my key up from Nealey’s that man was lying. He couldn’t even look me in my face. Usually thy charge u for a diagnostic but they didn’t…. Why because there would be a paper trail of their criminal behavior! My car broke down about a half block away from their shop. The police pushed my car into the Bp on solley rd. I had my 2 grandkids in the car so obviously that was a desperate situation and these animals took full advantage with absolutely no shame in robbing a woman with young children at her side! This shop was once under the name challenger and very different back then. I hope to God this place NEVER MAKES ANOTHER DIME AND EACH ONE OF THEM THAT HAD A HAND IN ROBING ME GETS EXACTLY WHAT THEY DESERVE AND LOOSE THAT $1700 10 times over! YOU ALL HAVE BEEN WARNED!
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July 2024 by Brook Miller
Quick, easy friendly and cheaper then a dealership!
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July 2024 by Patricia Burleson
Excellent service and fair prices. Staff listened patiently, explained thoroughly with an email and photos, was prompt and courteous. Highly recommend!
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July 2024 by guru gal
Great customer care and pricing. Treat everyone so well. Look for no-cost solutions vs gouging. Go to Nealy!
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May 2024 by Al Tharp
I took my truck in for a 4 wheel drive issue. They scanned it and determined that the front axle actuator was probably bad. They gave me a price of $1900.00 to replace it with no guarantee that it will fix the problem. I declined. I found the exact part brand new on eBay for $180. I installed it literally in less than a half hour. Problem fixed.
The guys there were quick and courteous. But that kind of pricing makes me feel like I'm being gouged.
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May 2024 by Heather Angelo
Everytime I have an emergency repair needed, these guys are quick to fix! Quality work!
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May 2024 by Gail Jones
Always prompt and courteous service. I have always been happy with the services received on my CRV.
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March 2024 by John
Fast, friendly service. Did exactly what was requested and didn’t try to push additional services or provide unnecessary “suggested care” as so many garages are apt to do these days which only made me appreciate their service even more. Thank you for your patience Jesse as I tried to learn the process!
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March 2024 by Kent Bugg
I just want to share with those that may be considering to choose Nealey T&A service that I believe they are worthy of your patronage. I have found this new business to be the home of choice for my car. They do good and thorough service… Thanks for taking care of my auto service needs…
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March 2024 by Ryan Syme
I brought my car in for an inspection, and everything from the inspection to scheduling the repairs to the speed of the repairs themselves to the results were as stress free as possible. Mr Jessie was incredibly helpful in assisting me to understand what it was my car needed and helping me set it up. They take pictures/videos for inspections and offer very in depth explanations for everything. Cannot recommend this place enough!
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January 2024 by Sheila Wright
Great service from these guys. Very helpful and precise in their work.
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January 2024 by Carrie
I took my 2019 Honda CRV to get new tires & it was great service! The staff was very friendly & I received a car report on what other maintenance I should get done. I highly recommend this place for any vehicle maintenance you need done. Happy customer!
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January 2024 by kevin p
Took my 2011 Challenger in for a CEL and the Nealy staff corrected my car issue and had my car back to me same day! Jesse was great and they provided me an accurate estimate and results of a full diagnostic with pictures and prices for my specific auto maintenance. The shuttle service had me home after drop-off and the facilities were very clean. The entire staff was friendly and this was the first time I took my car to an auto shop that wasn’t the dealer. I will be going to Nealy in Pasadena from now on! Great service and friendly staff with no hidden costs. I am a very satisfied customer.
