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October 2024 by Pat Davidson
Friendly service and clean place
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October 2024 by Robert Brown
Delivery was delivered on time and delivery personnel were very professional.
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October 2024 by Lucky, The Protoboi
Great and friendly staff! Got a really nice bargain on furniture for my first apartment! Highly recommended.
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October 2024 by Deborah Fowler
Geoff assisted us with the purchase of our sectional. He and his associates provided great customer service from beginning to end.
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October 2024 by Mildred Turner
Received excellent customer service from Mark and Leslie.
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October 2024 by Carol Cook
Working with the staff was a good experience. They were helpful and patient with me after going back and forth with my choices
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August 2024 by Lutfullah Aslami
The worst and low customer service I had experienced from this store. Don’t believe what they say to you while you enter in this store. They lie to you about their service TRUST ME . I ordered the furniture and they delivered to my home after four (4) mounts. They sold the used chair set as brand new and you really see it in the photo that I took in the day of delivery.
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July 2024 by Megan Knightstep
My husband and I recently visited Ashley Furniture. We had quite a bit to shop for as we were furnishing our new home from the ground up.
Geoff immediately welcomed us as soon as we walked in. Geoff gave us enough space to search for things we liked on our own and intervened at appropriate times. Geoff was very personable. He took his time to understand our likes and needs in furniture. Geoff was patient with us. Geoff took notes of the things we liked and helped us design the looks we were going for if they weren’t already a floor set in the store.
Needless to say, we walked away almost furnishing our entire home in one visit thanks to Geoff. If you’re in the market for new furniture and need a helpful salesman, Geoff is your guy!
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June 2024 by Shantell Samuels
Jamaal helped me out. I asked about how long it will take for the furniture we ordered to be delivered and he said “they will call you” so not really a definite answer on things also he highly suggested we purchase the protection plan that you won’t be able to use apparently from previous reviews. The store is empty for a reason, right now I’m going to see if I can get my money back since receiving my receipt and going over everything it says up to 6-12 weeks for delivery!!! I’m not waiting that long for a couch when I can get it same day/ next day somewhere else. I will be disputing with my bank and don’t go to this place or the Ashley’s that’s right next to it cause it’s one big scam business.
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May 2024 by kevinm
Absolutely the worst customer service ever.... furniture is not good quality but the staff is a lot worse! Employees straight out of Baltimore!
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April 2024 by Rajan Ad
I recently had a disappointing experience at Ashley Furniture due to interactions with the store manager.During my visit, I observed he frequently interrupting the salesperson, who was assisting me, which I found to be unprofessional.My primary concern arose when discussing pricing.Manager promised to work out a favorable deal for me but ended up presenting a price that was higher than what I found on Ashley's official website.When I questioned the discrepancy, he dismissed my concerns, suggesting that the online prices were not accurate, without providing a satisfactory explanation.This experience left me feeling misled and questioning the integrity of the pricing system at this location.Furthermore, I felt that Manager’s overall behavior was unprofessional and exhibited traits of dishonesty and intimidation.This experience was starkly different from the customer service I received at another Ashley Furniture store in Glen Burnie, where the staff were notably more pleasant and straightforward.
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March 2024 by Alexander Klayman
Delivery workers impolite, mean to my wife, failed to take furniture upstairs. The store wants to disclaim any responsibility and take 30% restocking fee.
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February 2024 by jade johnson
Andreas was fantastic!!! Great customer service here.
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February 2024 by Laura Cornell
Salesman Terry was extremely helpful and patient.
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February 2024 by hassan mahmood
This has been one of the most frustrating customer experiences I've ever encountered. While they were very pleasant during the sales process, their performance took a nosedive when it came to deliveries. I made a substantial order worth over $5,000, and it's been repeatedly delayed for several months. Each time I inquire about the status, they blame a missing piece from a manufacturer, which is understandable for a few weeks but not for this extended period.What's even more frustrating is when I requested that they send the portions of my order that were already available, they insisted on charging me for a split delivery. Why should I bear the cost when they're the ones who have been months behind schedule?Their response is always to direct me to contact "Corporate," but the provided phone number is perpetually busy. I've even contemplated canceling my order, but they impose a hefty 30% restocking fee. Frankly, I've had enough of this ordeal.
