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July 2024 by Kaelyn C.
Very upset with this establishment. Seems like nice guys for the most part while they try to find ways to scam you out of more money. Number one my car on July 4th broke down on the side of the road and I had to pay to get it towed to a car shop that was trying to scam me out of 2500 for labor for a 600 fix. I brought the car to that shop from a very helpful and awesome tow guy the first time at 6am in the morning. (The shop did not open until 8am) when it did I gave them the keys and everything to service on my car. But when they tried charging me an arm and leg, I decided to go to someone at a better price. AAA sends Christopher from ARS to come get the car. Christopher took it upon himself to walk into the dealership to talk to the people about my car and upon them being mad I wasn't going to them they tell him that and he starts to go on about how he has to charge additional 95. Because AAA won't pay him for the service because it's being towed from another shop. Mind you, upon speaking to the first AAA rep they was able to work with me. what Chris then does is call AAA to speak with an entirely different rep that i did not talk to who said something Entirely different because they did not talk to me. And then goes nope have to charge you because they wont pay me. Number one if he would've been quiet instead of snitching he would've still got paid Because i turned those keys in myself and discussed with AAA that it was just at that location. It wasn't until Chris snitched that they did all of that. Number too he caused problems with my AAA afterwards. So upon me going to my car, to meet him after he screwed me over. The first thing he says out his mouth is "oh this is the mean one." After that I went off on him and he wanted to say "you taking money out of my pocket, I gotta eat." called me nasty and rude and was doing the most. then tried to charge me 210 for the service because "it says it's 23 miles but time was adding so it's 25 miles so that's $210." he had me so mad from his nasty behavior I couldn't trust my car would get there safe and relayed to him if it's anything that happens to the car other than what's already wrong with it I'll be giving him a call. He then states "oh I see what type she is." and tells his crew to take pics of my car. He then tries to change tune and say he will charge me 200 for transporting the car. which is still robbery cause had he shut his mouth, he would've still gotten it from AAA in the first place. So you still took money out my pocket!!!! He then was asked upon delivery of the car to call me so I can make sure it's in the right spot. He never does it , he drops it off to the mechanic and leaves. Very rude. Will never recommend or use him again.
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March 2024 by Ron Anders
Terrible communication. I was told my vehicle would be picked up in 30 minutes. Two hours later when I called to ask why it was still not picked up they told me to call someone else. I wish there were a way to leave fewer stars.
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March 2024 by Lakhvir Singh
Best service ever
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March 2024 by Sherrill Neese
No one wants to need a towing company, but if you do have a need, I recommend Affordable Roadside Service. The driver was friendly and helpful. The staff was considerate and friendly. We met with them three times and each time was a positive experience.
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February 2024 by Jahkia Tuareg
Rather than Affordable Roadside's driver, John C. pulling into my driveway, he parked along the shoulder of the highway, causing me to repeatedly call AAA as to his whereabouts. I went down to the highway and told him to come up the driveway. He said he preferred letting the "car roll down to him". He had a little truck (not a flatbed) and he went SPEEDING off with my car to a shop that was only 20 minutes away. One hour and a half later, the mechanic called inquiring about the whereabouts of the car! Called Affordable Roadside and its spokesperson kept insisting the car was at the mechanic's. I had given this John C. an envelope with large lettered instructions to call the mechanic upon his arrival so he could be directed as to where to park the car. Its a very large shop, side by side with various dealerships. Instead he just walks into the front office and "drops the keys on a desk". It took them an hour to find where the car was parked and another hour to locate the keys. Never will I deal with Affordable Roadside again and I will encourage AAA not to do so either.
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January 2024 by Luke Summers
Highly recommend! Chris and his son were very fast and friendly. If you have a lowered car these are the guys to call!
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January 2024 by MemeLove 1
I want to give a special thank you to Adam for all of his help last night. He was professional, considerate and just amazing! Meeting under these circumstances can be stressful but he made it simple. That means a lot ! Can not recommend this company enough!
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November 2023 by Mindi Weiland
I highly recommend ARS!!!! Chris was so friendly and knowledgeable! He even tried to fix the issue before towing it. This is a company that is not out for the money but truly cares for the customer!!
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November 2023 by Elvin Menjivar
I went to a birthday party last night at my brothers house and my car broke down so I left it and got an Uber back home! Today I requested a AAA tow service and they send me Crist from ARS Towing but when he arrived he asked me for my license and my AAA card when I wasn’t with the car anymore so I asked my brother to provide the key to the tow truck driver but Crist actually REFUSED to tow my car trough AAA membership and want it to charge me $250 cash for towing my car which I declined because of my AAA membership coverage so they left and did not provide the tow service. Very Disappointed and I would NOT recommend anyone to use this company
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October 2023 by Samantha Glotfelty
Took care of my car after it was flipped and in a bad accident, brought it back to the tow yard and was very patient with me. Let me retrieve my things and locked in the price for me while I waited on MVA to get my duplicate title. Very kind people.
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September 2023 by Chris
I needed a car towed late at night on Labor Day. Fred came to help us out, and he was incredibly helpful and friendly
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August 2023 by H Connolly
I was just stranded on the side of the road in Deale. ARS was contracted through triple a to come change my tire. I had the car jacked up and simply needed the tool to remove the plastic caps on the lug nuts (a flathead or any pry tool.) ARS showed up in a road side van with tools. Their technician refused to get out of the van or help me. Without looking at the vehicle he left, canceled my triple a service call and tried to tow my vehicle for a fee.ARS purposely canceled my triple a service call under false pretenses to try and sell me a tow that would have otherwise been covered under my triple a policy. This was confirmed after I called triple a immediately after the van technician left. Triple a told me he wrote in his notes that I canceled willingly. I never canceled my service. He refused to assist and decided I needed a tow. He canceled my triple a service so he could charge me for that tow. That tow would have been covered under my triple a gold policy.This company has fraudulent business practices and this will be escalated to all state agencies that regulate them. This is unacceptable and this company is predatory.Triple a did apologize and said ARS’s behavior was inappropriate and violated their agreement. I will be contacting the attorney general’s office.I figured it out on my own with a pocket knife in the pouring rain in pitch black darkness. Thanks for the help? I still can’t believe a van full of tools pulled up and refused to help me. All so you could circumvent triple a and charge me money.I wonder how many cases like this will appear if ARS is investigated. This clearly wasn’t their first rodeo. Triple a was extremely concerned on the phone and promised me follow up. I will be following up.How many folks has ARS done this to?And why does ARS have a road side assistance vehicle with a technician that doesn’t do road side assistance? Triple a said per their agreement that the vehicle has all the tools necessary to assist me. Why did ARS choose to not assist me?
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August 2023 by Ms. Rose P.
Let me tell you why I highly recommend ARS. My car had been stolen and was missing for almost two weeks. I got a call from PD stating that my car was found and was being towed to ARS. All of the reps there were so helpful from the video chat to my arrival to the ARS tow yard. The owner also helped me problem-solve how to get my car to my dealership, and often checked on me while I was on the phone with my insurance. I really felt comfortable, not rushed, and that they actually cared about my well-being. Thank you so much for making that day so much less stressful. Truly grateful, RoseService: Car towing
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May 2023 by Sonia F.
Service was excellent. They tried to help me solve my problem by sending Youtube videos so that I could avoid having my car towed or have it taken to service. Great follow up to make sure everything was OK.
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April 2023 by deirdre belle
I needed my car towed and was told it would be 1 1/2 hrs. John C. arrived in 20 minutes. He was fast very efficient getting my car up on tow truck. My car needed to go to Glen Burnie and he got it there and dropped it off. I wish all towers were like John C. HE NEED A RAISE!!!!!!
