Costello's Ace Hardware of Pasadena is a friendly, convenient, and helpful local store that serves its community with a focus on quality service and products. Customers appreciate the staff's friendliness and willingness to assist, with many highlighting employees like Mike and Ralph for going above and beyond. The store’s location is convenient, close to other shopping stops, and always clean and well-lit, making it a pleasant place to visit. While prices are about 20-25% higher than big box stores like Home Depot or Lowe’s, customers find it easier and less stressful to shop here due to smaller crowds and parking ease. The store offers a rewards program with discounts and coupons, which helps make prices more competitive. Customers also value the store’s local knowledge and personalized service, often choosing it as their first and last stop for home improvement projects and home accessories. The staff is known for their helpfulness, whether assisting with product selection, providing solutions for unique needs, or handling issues like refunds or installation concerns. For example, one customer had a negative experience with a pellet stove insert due to miscommunication and a measurement issue, but the store's management responded with a sincere apology, a refund, and an offer to explore alternatives. Additionally, employees like Ralph demonstrate exceptional customer care, offering innovative solutions and friendly support, such as helping a customer find a creative fix for a lost car part. Overall, Costello's Ace Hardware is valued for its helpfulness, community focus, and dedication to making every shopping experience positive.
My go to for hardware. Great selection of stainless and very helpful staff.
June 2025
Went to buy a shovel. I did get it and at a great price. I was happy with my trip. I found the shovel easy. I couldn't use the vip number didn't come up but received a discount price. Chasher was very pleasant gave me information about a plant water can. That's it last a long time had for 10 years.
August 2024
This is one of the best hardware stores I've been to! Friendly and helpful staff, Mike in particular has gone above and beyond for me several times. Highly recommend!
