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March 2024 by Ayana Johnson
Location: 1525 E Joppa Rd, Parkville, MD 21234Time: 4:30pmComplaint: ServiceMy name is Ayana Johnson. I came in this store with my 4 year old child to purchase snacks. When I get to the register there was a short foreign man and he instantly started laughing and talking to my daughter bending down in her face when we got to the register. I asked the man to stop talking to my child because he is a grown man and that is inappropriate as a stranger who we do not know. I just wanted the items I came to purchase. Then once I swipe my card to pay for the items he started denying that he said anything to my daughter when I was standing there and looking at him the whole time. He never once made eye contact with me until I waved my hand and asked him to stop talking to my child. Then he responds to me & says "and so what"? He then goes to ask my 4 year old child does she want a bag. I tell him again to please stop talking to her & yes I would like a bag. He then stops for like 10 sec and I have to ask him again for a bag. Then he tells me my card didn't go through after I already punched in my pin number and telling me to swipe again. I then told him I don't want the items anymore because of poor customer service. People in the line behind me was asking him for a receipt. I personally feel that this man is a petofile and a thief. Me and my daughter then leave the store and I tell my father what happened. The foreign guy came out of the store with his pants unzipped. My father asked him what happened here (in reference to him talking to my child) & the guy denied ever talking to her saying "I don't talk to nothing"... then I reminded the guy that he WAS talking to my child and to pull up his zipper. I told the man 4 times to pull up the zipper to his pants and he didn't do it... he walked back into the store. That was all the more reason to look at this man as a pedofile. (touching people's snacks at a cash register with his zipper down and getting friendly with kids). I will not be coming back to this location due to this nasty experience.
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March 2024 by Renalda P
No public restrooms
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March 2024 by Donnelle Hlousek
I have no idea how this place is even open. This is not the standards of Royal farms that I know. The entire place smells like the sewage is backing up. I ordered chicken and fries and then my daughter ordered a chicken bowl. Less than satisfactory. Fries were cold mashed potatoes were overcooked and crunchy from the microwave. Absolute disappointment do not go into this gas station thinking that you are getting genuine Royal farms food because you are not.
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February 2024 by Karl Eric Sanzenbacher
Well below average outpost of local convenience store/gas station/fried chicken chain. Often smells of stale cooking oil. Items in warmer can be considerably past expiration times - be cautious. Gas prices are reasonable. Pumps can be slow. Air hose is often out of service. In general, decent for gas, but there are much better options for food, including at least three much better RoFos in a 5 to 10 minute driving radius.
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February 2024 by Shara Noel
Horrible experience. Very rude!! If a certain cashier doesn’t know what to say, they instantly become condescending.Instantly make it look like someone is arguing when you are asking for a receipt ( which he never provided)! Pump 1 was gushing gas all over my car without me doing anything , just attempting to put the pump in my car. Gas got all over me and my car! Came in to notify the cashier and to move my pump! But the man made it war!! No empathy, no care! Nothing!! No customer service!Lastly, Inside smells like burnt grease!
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February 2024 by Lana L
I’m going to report this store! First, they are serving people bad cold chicken and telling them that it is freshly cooked. I’ve been there at least five or six times in the last year and they told me the chicken was recently cooked only for me to get home and discover it’s hard like it’s been sitting out for hours. To make matters worse, even when you call them back, even if it’s immediately, they give you the worst time about it. Ridiculous! Worse, if you can convince them to re-cook it for you, which 99% of the time they won’t even do that, and you go back to try to pick it up they give you an even worse hard time. They were supposed to re-cook my food, and when I got back there to pick it up, they refused to do it. They need to find people who wanna work. Because the people who do the cooking back, there are lazy! They could care less about the customer and I’m gonna make sure the Corporate Office knows that.The next thing I am going to tell the Corporate Office is that they refuse to pick up the phone. On just a normal day they don’t answer the phone but if I am having an issue and I want to talk to someone in the store, there is no reason that a business should not be answering the phone, I called three times in a row and you know what they did. They took the phone off the hook. Ghetto!I don’t know who’s managing the store but they are doing a piss poor job! I think her name is Caroline, but at least she was the one who told me they would replace my mail after the liar 2 nights ago told me to bring it back. When I called to let her know, I was on my way the next night and this is after I spoke to her the night I bought the food and told her it was cold and hard, she had the nerve to tell me somebody else came by and said they were me so they already gave them the food. What a lie!! She took my name down and had my phone number. How is it that you just give out food to somebody who gives them my name.? She’s a liar and probably took the food herself. Think about it, how can a random person come in the very next day and tell them my name and get a free four piece chicken. First they would have to have my name second they would have to know they were older four piece chicken. Now what is the probability of that. These folks are big liars and they expect to run a successful business and retain customers when they’ve got competition like Wawa up the street. I thought I would never say it, but the repeated disregard that these folks that work here show people make me think that I hope all of them are out of a job one day, and if they keep acting like this, they will be!It is ridiculous that a supposedly neighborhood store can be so horrible to the people who live in the community! I want to talk every one of my neighbors not to patronize that store anymore.And it’s even worse when they lie to you or don’t do what they tell you they’re going to do when you’re try to go about things the right way. This is why I go to Wawa up the street. Never, ever do I have these kinds of issues at Wawa! If I were you, I would skip this unprofessional, no handwashing place altogether and go to Wawa because these people are certainly a ratchet group.
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January 2024 by Cathy Baranowski
Awesome chicken!
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November 2023 by ttalany
Gas prices are down! $2.89/gallon. Diesel is $3.98/gallon
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October 2023 by Ishmael Ziblim
This is probably the biggest Royal Farms in Towson! They have gas, a clean location, and even self-checkout. The potato wedges were great, the sliders were great as well. very decent Royal Farms. The coffee is always fresh and lots of flavors to choose from . The employees are very friendly always greet you and ask if they can assist you . Enjoy your visit .
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October 2023 by TkDaDon
This store has very kind employees and the store assistant is very helpful and keeps the store cleaned and the store sl is also great as well an helpfully as well. On of the best store to shop at and get what you need
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September 2023 by Lily Robinson
It's one-cashier and a short manager gets too smart. The store is always dirty. I haven't been back in weeks. This store is ridiculous
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October 2022 by Valerie cullen
I bought chicken and fries today my husband and I could barely eat one piece of chicken it was so salty it made our mouth burn. A little later that night I got sick to my stomach. I guess they added to much salt to the batter. Horrible!!
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October 2022 by Zega Genesis
A classic gas station/convenience store with incredibly friendly and helpful staff, fantastic food, free air for your tires, and competitive prices on gas.
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October 2022 by Louise Cortez
Jason and Edgar are awesome guys. We came in at 1:30am with a somewhat big order and they made everything fresh for us no complaints. It was a little wait but they werw very nice and patient with us so we didn’t mind as well. They deserve a raise or something. 10/10 customer service.
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September 2022 by CatchinA Buzz
Sadly, tonight is my last time buying anything from here as this is pretty close to my house. Out of my last five visits, twice, they've given me the (very) spicy chicken tenders instead of the regular ones i ordered. Even at 7pm the chicken is so dried out, its nearly inedible. Hate to blame staff but good luck, I won't be back. At nearly $15 for 5 chicken tenders and fries this is not acceptable.P.s. This is my first negative review. Sorry Rofo, im going elsewhere
