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“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“I love mobile lizard! I am very clumsy and have cracked my phone screen twice (even with a screen protector). They have great pricing (available on website, much cheaper than at Apple Store) and you can generally walk in. I would call just to check that they have your part in stock but I would have had to wait two days for an Apple Store appt and I was in within the hour here!”
“Izzy ROCKS. He explained what the repair issue was with the laptop and what I should do if any problems arise. I appreciate the service. I have the same satisfaction as I had when I purchased this laptop over 18 months ago.”
“I went in there knowing I was doing the “up next anytime” thing. I thought I’d be there for HOURS, but Keonna was VERY knowledgeable and had me up and running with a new phone. Trading in my old one, setting up the new one, getting a few accessories, and I was out the door in under an hour!! Great job Keonna!!
I HIGHLY recommend the White Marsh location for ANYTHING AT&T!”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
“Jordan was incredibly nice and very helpful. She made what I thought was going to be a long drawn out experience one of the easiest things I did that day! She was amazing and I love my new phone and I would definitely recommend them!”
“Always have a good experience here. Shay was awesome and really knows her stuff! Highly recommend.
I just updated my phone and Jazmyn was amazing! She was welcoming, friendly, and professional. She was patient and taught me some things about setting up my phone. I have such an excellent experience every time I shop at this store. Keep up the great work!!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“I went in to U Break I Fix to get my phone a good cleaning and a check up. They had the most amazing fro t desk person. Sooooo nice and she was really cool to talk to. She looked at my phone and brought it in the back and in like 15-20 mins she came back with my phone. I was so grateful to have my phone back with everything working and they where fast to. U Break I Fix YOU ROCK?????”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“Syed was so awesome he finished my phone in a timely manner which was wonderful. Also made sure that everything is working before I left. I would definitely recommend.”
“John the GM deserves way more than whatever it is, he is currently making. Polite, knowledgeable, and genuinely cared about my individual problem. He helped clean up the mess that Ed at the Boston Street location caused, and it was bad. John even got me wireless internet for my home. I didn't know AT&T offered internet, let alone that I qualified. John was personable and informed me that he is transferring to a Virginia store. What a shame! Thanks so much John!”
“Got my daughter’s iPhone screen fixed here ! Going back tomorrow for her iPad screen . The guy who works there is great we were in and out in less than 15 minutes!”
“Jayden and Ahmed were amazing at helping me open up a new line. I had no intention on opening up a new line but I wanted to leave T-mobile. I got a new Apple 16 phone for free!”
10AM - 7:30PM
3733 Eastern Ave, Baltimore
Mobile Phone Accessories
“I’m literally In Awe with the quality ,and efficiency that MsJoyce has orchestrated today!! She’s kind patient and helpful! Thank you so very much for your stellar customer service!!???? Muchas gracias ☺️ y eres una Estrella”
“Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.”
“Elijah is a great addition to the AT&T team. We had an issue after coming over to AT&T from Verizon that was more technical in nature. Unfortunately, AT&T has a policy where there were no authorized users can be added for a full month. That meant we were just supposed to Have an unresolved issue for that period of time unless the account holder became available. Elijah was gracious enough to handle the issue for us, give us feedback and insight on what the issue may be, and take time out of dealing with customers in the store. He was patient, knowledgeable, nice, and the store environment was clean, calm, welcoming.”
“Received the best service ever from Ada. Had to finally replace my very old phone and she was able to transfer all the information I wanted off of my old phone despite some issues. Thank you Ada, you are the best!”
“We had the pleasure of working with Danny, and she was absolutely phenomenal! She went above and beyond to ensure a smooth transition to an AT&T Business Plan. Her dedication and A1 customer service truly made the difference. We highly recommend AT&T, especially with team members like Danny. Thank you!”
“Yerlin is a lifesaver! We had tried to activate a SIM card and could figure out why it wasn't working, I walk in and 5 minutes later she had it all fixed and I'm happily posting from a working phone!”
“Johnathan was terrific, he was thorough helped me get through the issues I have with a NT customer service. Help me with billing and got me interested in purchasing another phone.”
“I want to send a compliment for Dj for his excellent service and asisting me with a major phone issue. He was able to resolve the problem and I am so very thankful and wanted him to be recognized.”
“5 stars isn't enough! ? The team at this Cricket Wireless location was absolutely amazing! They helped me add a line to my account and made the whole process super smooth and easy. But what really impressed me was their dedication to finding me the perfect phone, even on a tight budget. They went above and beyond to work with me and find a solution that fit my needs. The staff was knowledgeable, friendly, and efficient. I'm so grateful for their help and highly recommend stopping by if you need any assistance with your Cricket Wireless needs!”
“super affordable with great coverage and no hidden fees. The app makes everything easy to manage, and even international travel is simple with their roaming add-ons for travel. Highly recommend + great costumer service”
10AM - 7:30PM
827 Taylor Ave, Towson
Mobile Phone Accessories
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“Devin W. was nothing short of amazing! Me being a new customer and needing assistance with an online approval where he finalized everything and I did not have to wait for my phone in the mail! In addition to calmly handling a frustrated customer who came in aggressively. Devin W. is very polite, informative, patient, and reassured me that I’m with a great company after I became discouraged from another location.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
10AM - 7:30PM
3806 Eastern Ave, Baltimore
Mobile Phone Accessories
“Its a great store. The staff is really customer oriented and will help you if you're in a tight situation. They're really nice people. All you need to do is ask them and they'll find you some sort of discount. This store is just as good as verizon was to me for customer service years and years ago with my first cell phone and home phone bundle. But Verizon got too expensive for me...although they had great customer service too. I haven't seen the equivalent until the last few years I've been with boost. The store on 25th and Charles street I'd the absolute best store with the best customer service you could ask for in a phone service provider. If you are with metro pcs or t mobile, switch to boost.You won't regret it. They'll even help you with your bill if you can't get the cash together one month..they'll let it go and you'll be a month behind but you gotta tell them before you're service is cut off or their hands are tied. Its still corporate. But this is a small town feeling of a store because they really care about the customers and their satisfaction.”
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“I don't care if at&t hired good actors or not, it's nice to do business with people that somehow wake up on the right side of the bed everyday lol. Top notch customer service.”