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October 2023 by Aboubacar Soulama
The worst Place to take your car to don’t recommend it even to my enemiesServices: Transmission
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July 2023 by Adam Imirie
I didn't have the best experience. They tried to accommodate me. I dont know if it's how bust the shop is or supply chain issues. It took over a month to fix my car and then I had to notice that it wasn't right. Then it took 2 months to get the correct parts in. Now they give me a day and a half to get there by 445 pm.I should have gone through SDR Collison.
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June 2023 by Ty
Go somewhere else. Look for better reviews. Terrible experience. Sketchy place to deal with. They didn't tell anyone my car was waiting but they still tried to charge the insurance company $75 a day for storage. They were extremely rude. They said "they work for me, not the insurance company." Yet they clearly work for themselves and tried to squeeze both sides for as much money as possible. Shady business. I hate all of the employees so much. They were secretive with where my car was at and what state it was in. They tried to tell me I couldn't get personal belongings out of my own car. I had to threaten litigation before they would have a real conversation with me about my own car and the state of things. You car ends up going to their 1501 S Caton Ave, Baltimore, MD 21227 location which has worse reviews. They clearly have more cars in their lot than room to work on them. Again, they charge $75 a day for storage. They are hard to get on the phone and refuse to communicate. MileOne Autogroup should no be in business.Service: Body & Trim
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June 2023 by Shannon Cunningham
Buzzy will send you a weird email with no body and an attachment that gets classified as spam for the estimate. I wanted a paint job and a few interior things. The part numbers were all wrong. 7000 for just paint touch ups :)Service: Painting
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February 2022 by jeffrey simon
I will never take my car back there for service , they say they fix things they don't even fix or replace all I can say is ask for ur old parts
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September 2021 by Dale T
I have had my car serviced at Heritage for several years and staff are very professional. Tommy is wonderful and takes a lot of time explaining everything that needs to be done and why. He explains in terms I can understand as I’m not a car person. I always receive my car when promised. Everyone is very helpful.Services: Oil change
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September 2021 by Q Ringgold
Went here to have have my 2018 Chrysler serviced.They said my start stop kept coming on because it has another battery just for the start stop.Well I had it done 290.00 and guess what that same service light is still coming on.I called and left a message and to this day no one has called back .Won't be going back and if you go make SURE you check behind them to see if they actually changed the parts.
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August 2021 by Phil Schulte
For the day I already had at another jeep dealer they did their best and matched my offer for my trade hopefully they can find me my vehicle. Very pleasant.
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June 2021 by Reka
The work done on my car looks good. The stress, lack of communication and delays involved were terrible. It took two months to get my car back. I paid 2 car payments for a car I could not drive!!!! I was not offered a rental for the inconvenience until about 3 days before my car was finished. Terribly disappointed in a dealer taking that long to fix my car. I feel like I could have taken it to a regular bodyshop and gotten it back faster
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December 2020 by Hope Fisher
I purchase by JEEP Cherokee in April 2020 and in October 2020 was in a bad accident that was not my fault. Heritage took the best care of my vehicle and worked well with the insurance companies. I cannot say enough about Tammi and Darlene. Kuddos to you all your great customer service.
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November 2020 by Lisa Weitzel
Got here at 730, first person here my appointment was at 8. They took other cars in before mine and finally at 830 I had to ask when is my vehicle going in. My appointment was at 8, he said right now and grabbed my paperwork. So had I not said something, they would have let me just sit there.
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September 2020 by Ann Bradfield
Purchased my first Honda from Heritage in Bel Air in November and LOVED the buying experience and LOVE LOVE LOVEEE the car!! My husband wanted to add the salesman to our Christmas list that year, that never happens! My husband hates everything that involves salespeople and negotiations so for him to say that really shows how much we enjoyed the buying experience. Since buying went so well I didn't hesitate to use their body shop. Bel Air doesn't have a body shop so we went to the Parkville location which did. Dropped it off on 9/8 and was told by my insurance company that it should be done on 9/18. 9/18 I called Heritage at 9:07 am asking for an update on the vehicle since I had not heard anything from them since I dropped it off. He, George I believe thought it was painted yesterday but wanted to double check and he would get back to me. He asked if it was white and it's not so he might have gotten it confused with another car so him checking on it and getting back to me seemed like a simple task. 2:21 PM still had not heard anything so I called and explained to Darlene and she said she would get back to me. Since I had a bit of drive to pick it up I was concerned if it was done, or would be done that day, I wouldn't make it due to distance and traffic. Called again at 3:30 and Darlene STILL didn't have an "update" on the progress of my vehicle. If it's not gonna be done that's fine but what is the hold up? I had no idea what, if anything, had been done... I just wanted an UPDATE. Called the salesperson I bought the car from he gives me the number for "buzzy" but that went straight to voicemail. Called my insurance agent around 4, explained the situation and she called me back within 2 min of hanging up with an update. SERIOUSLY!? Why couldn't they tell ME that!!? Someone from Heritage called me back at 5PM with my "update" the same as what they told the insurance agent an hour earlier. I still don't have my car back so I might be updating this review. What went from a VERY enjoyable experience with a dealership to one of the worst makes me questions my "loyalty" to Heritage (not Honda - will definitely buy Honda again) in the future.
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July 2020 by Natalie Wertz
Ed Jones in the service department (along with Amanda) were so incredibly kind, informative and helpful. The repair team made a mistake and both of them worked quickly to get it rectified. My truck was repaired and back in like new condition in a matter of days (it only took a couple days as they had to order parts). I will DEFINITELY be going back to them in the future for my service and repair needs. I can't praise them enough (hopefully this review helps).
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December 2019 by Bobbie Lyons
Always treated me right. Work great. Staff nice.
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November 2019 by Jay 1631
Good quality service
