Hardware Stores in Parkville, MD

“I bought a 56” roller cab at the Parkville store and had it delivered to the store. Everyone there was very helpful with the whole process. I chose this store after having difficulty with the employees in Edgewood. When I picked up the tool box, Evan at the store helped me load it into the truck. He even climbed in the back with me and helped squeeze it in. I definitely would not have been able to get it loaded without his help. I will be taking my business there from now on because of their great customer service.”

“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”

“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”

“Josh in the paint department is fantastic. He has an excellent customer service, extremely knowledgeable, honest & really expert. Thanks Home Depot for hiring such a valuable employee.”

“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”

“Found everything we were looking for. The store was very clean and organized. Customer service was outstanding. Mr. James was very patient and helpful. We will continue shopping this location!”

“So I just left Home Depot and we had, hands down, the best customer experience I have ever had! I had to stop and take the time out to recognize Dre (spelling?). We were walking around trying to find weather proofing for my son. He was so upbeat, positive, and greeted us with a smile and asked how he can help us! He was super knowledgeable and helpful knew exactly what would help us with our weatherproofing issue. He did it with a smile and you could tell he enjoyed his job of being helpful and cared. This is SO RARE today and he should be recognized for his outstanding, seamless, and amazing customer service. He provided one stop customer service at a very busy time of the year and on a very busy Saturday. He took the time and didn't rush. Again, all the while with his positive upbeat, energy, and smile and willingness to actually really help!!! After we had all of the things we needed to solve our issue, he said is there anything else I can help you with, now who does that nowadays! It was so refreshing!!! He should be modeled throughout the store. I have management experience and I would promote him and do what it takes to retain him as a star employee! Also, while he was helping us other customers stopped and thanked him again for another time that he helped them!! Obviously another amazing customer experience by Dre. THANK YOU Dre, keep being amazing and thanks so much for your help!”

“We have to make my life accessible as we go. We build ramps into our friends' houses. We fix our apartment so I can reach things, or not fall out of my wheelchair trying to get over that thing on the floor that separates the kitchen linoleum from the carpet (or the entrance into the bathroom). And we try to fix my 20+year-old accessible van as problems arise. Not to mention we still have all the home and life problems that everyone else has, that would require a trip to the home improvement store. This time we needed charcoal and wood chips so we could smoke a turkey for a gathering of friends to play Cards Against Humanity. I'm pretty sure that we bought our grill from Lowe's, too, just not this location. Yes, we use a regular, cheap black Weber grill to do our smoking. And every turkey we've made (we've done this at least three times) has turned out delicious and moist. Jeremy also needed an extractor kit/set because the arm that holds open the back hatch of our van broke randomly a couple weeks ago, and the screw is stuck in the panel of the van. Being an adult is so much fun, I tell ya. We needed help finding the extractor set, but we didn't even need to ask for help. Our confused conversation caught the attention of one of the employees, and he walked us right to the display. I do love it when I don't have to track down employees. It was a lackluster and uneventful trip. We found everything we needed. Since it's not spring yet, the store seemed sad and boring because there's nothing seasonal on display. While I do love Christmas nonsense, springtime is the best time at Lowe's. I need the outdoor garden area in my life! I need flowers and hope! Would recommend, especially in the spring.”