“Took my PS5 in for damage to the HDMI port in which I was told was a common problem. They predicted it would take 2-3 weeks to complete. It was completed in 2 weeks exactly. Reasonable price!”
“These people fixed my screen problem without needing a whole new screen and told me I didn’t have to pay very good customer service the other store I went to was gonna charge me for a whole new screen that I didn’t actually need”
“This store has been so helpful over the years. I have gone to this store since they initially opened about 9 years ago. I get my car key fob batteries replaced with the unlimited replacement plan which is a great deal, especially for keyless fobs which expire often enough.
They’re quick and helpful with car batteries too. I love that they install the battery and take care of recycling the old one!
I’ve gotten about 4 phone screens replaced here which is a much easier and faster process than using the Apple Store.
They are also very thorough in communicating what is and is not covered in replacements and services. There’s no guess work or confusion, the clarity is so appreciated. Every visit has been great- the staff are friendly and knowledgeable!”
“Great work done with great care! I received a firm, timely estimate before work began on a studio monitor and a cassette deck. I received a promise that if repairs were not possible or satisfactory I would not be charged, not even for the diagnosis. The estimate was spot on and I was updated at every stage of the repair. More than once I was asked if the cost seemed appropriate and manageable. I'm a fussy, old professional musician/audio guy, in love with my "vintage" gear. Having been hustled in almost every state, I'm naturally leery so I phoned all over the city. Imagine my joy in finding a shop peopled by humans as particular as I am. My gear was in the hands of Marshall, an excellent audio technician. Don't put your gear in the hands of indifferent automatons. (Plenty of those around.) Go with repair people with long and broad experience -- truly nice and well-meaning people. You won't be treated like a number.”
“If you are in the market for audio gear or have a piece of equipment that needs repair, go to Just Audio. I am new to the state and have been searching for a audio store like the one I used in my home state.
My turntable needed service and had a cassette deck that either needed repair or upgrade. I am not a high end audiophile, but like the warmth and nostagila of my vintage set up. My equipment is not super high end.
I was greated by John at the door with a cart to help carry in the units I was bringing for repair. I was guided through a decision making process with my cassette deck. I decided to replace rather than repair. The deck I purchased had lots of scratches on its housing, but my unit was in better shape. John thought to swap out the housings leaving me with a much nicer looking piece of equipment. I was given great advice related to my turntable. Their diagnosis fee is reasonable and applied to the eventual repairs. I was interested in a pair of used speakers, Tom took the time to research my current speakers and give me a real world compairsion to help decide if the upgrade was worth the money. I am also interested in a soluation to stream my digital library through my 1960's era receiver. I was provided with great information with no pressure to purchase before I had time to do additional research.
I left feeling as if I was treated as well as somoene who has already spent thousands of dollars in the shop.
Just Audio is an hour away from my house and I will make the drive as opposed to a big box store or an online purchase because of Tom and John's committment to customer service. Thank you both. I look forward to a continued relationship with Just Audio.”
7AM - 3:30PM
708 E 25th St, Baltimore“Had a floor jack leaking at the pump piston, and no correct size o-ring was available at the major hardware stores. It still worked good so I thought that I should give this place a try. They gave me a bunch that were 100% identical to the original for no charge, great place.”
“My TV went on the blink and since it was under an extended warranty agreement, I contacted the warranty company in Texas. They assigned the repair to Advance Video, and to say the least I was a little skeptical since I never heard of them. They contacted me a short time after I put in the claim and I could not be more pleased. They picked the TV up and dropped it off exactly when they said they would. The repair was excellent, done within 2 days and all issues have been resolved.They could not have been more polite, congenial and professional. Excellent service that is truly appreciated.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
“Will was the best! He was responsive to all my communication and fixed my Apple Watch quickly after I didn’t have much hope. 10/10 would recommend will and we fix it all.”
“Wow! Dreaded dealing with phone ins in the past, not anymore. Complete professionals, from start to finish. They definitely helped simplify the process, and got us taken care of. Exceeded expectations by a mile!!”
“I’ve been getting my phones fixed here for about 6 years it’s fast and reliable I even dropped my phone in water it was black for a whole year and they fixed it Thankyou for all the years of good service ?”
“Julian arrived at the time promised during his confirmation call. He was considerate of the fact that I was working from home during his visit. He promptly diagnosed the issue with our dryer and offered an additional service that was needed. The repair was completed way quicker than I expected and he was in and out in no time so that I could get back to my regular routine. I appreciate his professionalism and we are so happy that we don’t have to purchase a new dryer! Thanks again Julian!!Service: Dryer repair”
“Best place to fix your phone. I changed my screen protector for my Galaxy Z Flip 4 which was under Samsung warranty. It only took couple hours to do it. Every other place I called gave me 2 days and they didn't even have the part.”
“Place was awesome. Not many places wanted to install my equipment cause I didn’t buy it from them. Even though it was all brand new in box. Got a L7s12 solo baric with a cxa800 watt rms amp with the bass knob installed took about 4 hours man they did great absolutely no trace of wires very professional. Will be doing business here again.”