-
December 2024 by Dwayne
Fairly straightforward body shop transaction. Made an appointment to drop off the car through my auto insurance app, dropped off the car, and received it within the estimated time frame. Customer service was satisfactory. I was also able to drop off my Enterprise rental when I picked up my car.
-
December 2024 by Deneka Crawford
Ed & Jim's Body Shop blew me away!
This place is friendly, efficient, knowledgeable and helpful. My car was repaired beautifully, in less time than I expected, and I received calls along the way to let me know of the progress. They even made working with my insurance company and rental place a breeze. Additionally, they even went back and did a second look to help me with evidence for my insurance claim. I hope I never need an autobody shop again, but if I do, without any hesitation I will come here!
-
November 2024 by Tawney Shea
GEICO made us go here after an accident and they fixed the damage but created a a perpetual whistle that my car makes if we go over 30 miles an hour. They decided that even though it was their fault, they didn't have to fix it if no one was going to pay them to fix their mistake. GEICO didn't help us out at all. DO NOT GO HERE. Beware
-
November 2024 by Joshua d
If Progressive insurance recommends this shop, do not bring your vehicle to this shop. They will do what’s best for progressive, not you.
I brought my car to this place and two days later progressive called me and said they were totaling the car. I called ed and Jim’s and asked how much were the repairs going to cost and they refused to give me an estimate. The first time I called, I think the guy slipped and told me all they did was take pictures and send them to progressive. Apparently they didn’t look at the vehicle at all.
The second time I called and asked if they could look at the vehicle, the guy just kept angrily repeating “ITS TOTALED, NO ITS TOTALED”. Mind you, I drove the vehicle to that shop with damage to the back door which still opened and closed on its own.
He finally said, he’ll give me an estimate as soon as I come clear out my vehicle, prompting me to ask if I was even allowed to take my vehicle with me. Apparently I’m not. Ed and Jim’s body shop will give custody of my vehicle to progressive insurance, to which it will be towed to a salvage lot…unless of course I agree to withdraw the accident claim so that progressive is no longer responsible for their driver hitting my vehicle. Basically these guys are now holding my vehicle hostage for progressive insurance.
-
October 2024 by Tony Pettiway
They did an excellent job on my car! I hope to not need them ever again, but if my car was damaged, I'd DEFINITELY take my car here!!! 👍🏾👍🏾
-
September 2024 by Jane Schroeder
My car was under a year old when it was in a substantial accident. Ed & Jim's put it back together like new. In addition to their excellent workmanship, their personnel were amazing. I worked with JJ who phoned me with updates, had work the repair completed in 2 weeks, and was a pleasure to deal with. This will be my go to shop!
-
August 2024 by James Lewis
The entire staff is fantastic! I was informed on everything with my car repair and actually got my vehicle back a day early. The repair looks fantastic. I was really impressed with how professional everyone is at Es & Jim’s . Thanks for a great experience which is rare these days. Jim Lewis
-
July 2024 by Matthew Hall
I took my wife’s car to Ed and Jim’s after a bad fender bender and I can’t say enough great things about our experience. They got us in quickly and had our vehicle repaired faster than we expected. Our car looks brand new again! The communication and friendliness between the shop and us was what really set them apart from the competition. I would highly recommend Ed and Jim’s to anyone who needs body or collision work. Thanks again!
-
July 2024 by Emily Bonnett
I took my car to Ed and Jim’s after being t-boned. It took them 2 months to get me my car back. I am missing my Equinox lettering, there are scratches and paint drips on my the NEWLY painted door, and there’s even more damage to my car that wasn’t there prior to me dropping it off. There are missing paint chips, dings, and scuffs.
Their customer service is awful and they do not communicate anything. No one calls and gives you updates unless you pester them and call. All of the mechanics complain about doing their jobs when you’re in the front office when a supervisor asks them to go get a car to bring back to you (the customer).
I was also told my car was washed before picking it up, but there was mildew buildup on the windows and dirt stuck in all of the cracks of the car outside. The plastic panel on the bottom of my car was also installed incorrectly and was installed with a broken edge.
I don’t quite understand how you forget something as drastic as the lettering on a car! And none of the supervisors will reply to your calls after calling, leaving a message with your name and number, and calling again.
I am beyond disgusted and annoyed with the service. You’d think after having the car for two months, it would come back perfect! I sure as hell hope Ed and Jim’s accepts responsibility for the damages THEY made to my car and the mistakes THEY made REPLACING what was messed up! Paint drips and dings on a new door!
I would NOT recommend Ed and Jim’s to anyone.
-
May 2024 by Caroline Snodgrass
Didn't get the best news after having my car towed to this shop, but everyone was very kind and helpful throughout the whole process. They were very communicative and flexible with me. Thanks all!
-
February 2024 by Joanna McClellan
These guys did a great job on our car, very pleased and highly recommend this place.
-
January 2024 by Karl Eric Sanzenbacher
Full service accessible body shop. Works with major insurance companies. Have had vehicles repaired to pristine shape in past. Works with local Emterprise locations. Phone is not always answered. Satellite location is reasonably located - when car was totalled, relocated there before sent to salvage. Trustworthy.
-
January 2024 by Jessica Waltz
The people were great. Highly recommend.
-
January 2024 by Kuku Wazabanga
They are super great..They di my car very pect
-
January 2024 by Brad Young
Professional, and happy to help. handled everything great and my car looks amazing
