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March 2024 by Meghan Sokolis
I went into change a credit card number on the agreement and I was told them could help me kept same rate everything. They canceled my agreement 4 days early threaten to call cops on me report the car stolen if I didn’t take the associate in my car to get the car . The associate was cussed at me . I had to drive them to pick up the car that I was post to have until the 18th . That they canceled out early the agent then left the office completely unlocked and while getting my rental I was post to have till the 18th of March unlocked in secured so anyone could go int and steal information and credit card numbers and all the manager called asking where he was and why he left office unlocked since a customer was in there sitting on the phone . I have everything on video and the car they provided us need a oil change since day we got it the refused to provide us a car with up to date maintenance
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December 2023 by Jen W
The workers were rude as can be and spiteful about parking. There is no clear parameters that outline their parking separated from Das, and the only sign that does say something is obscured at night. The owner(?) intentionally blocked my car in for more than 24hrs and then gave Das and my family an attitude about having to move their rental. This is not the first time they’ve blocked people in either.
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November 2023 by A B
The clerk said my security deposit would be returned in 3-5 business days.When I called days later, he said it should have come immediately.Then I had to call customer service only to find out it would be returned in 7-10 business daysMake up your mind and respect our time. Never coming to this place again.
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October 2023 by Santosh Sanjel
I would advise not to go to this place. I received a reservation confirmation email from AVIS and went the next day to receive my car but the guy at the counter said they didn't have any cars. It was really bad. This is not an actual AVIS but it was a 3rd party rental. The property is pretty sketchy and looks like they have very few vehicles. It doesn't look like a well managed place. Plus the counter guy was really rude to all customers. Just don't go to this place.
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October 2023 by tino mcclary
I always rent my vehicle from this location. Great customer service. The cars are clean. I have no problem renting a car from here. I love the location.
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October 2023 by Shug Greene
I recently rented a van from this location. The van was not clean inside. It had leftover clothing items from the previous renter in it, the widows were dirty and it was very uncomfortable. This was the second time I rented from this location and the customer service was horrible. I went to return the van and I had to wait for someone to arrive because they don’t have a drop box. This location will not get a dime from me ever again.
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October 2023 by Elmedin Dushaj
Victor is the best guy! He is very professional and super helpful! 5 stars for him! Cars are amazing too but her service is the best
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October 2023 by Priscilla Ndaguri
Easy to get a car, perfect service they were quick and efficient i got a nice and clean car. Will recomend this place to anyone that young man was excellent...
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October 2023 by Arsida Rexhepi
Great Service! I’m really satisfied with the way how they treat customers.Avis Car Rental -Parkville 21234, MD
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August 2023 by Gary Jackson
If you go through a third party be sure you read the or similar. We orderedA car got an suv but was able to check around at another location and swap the suv for a car
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July 2023 by Eurasia Butler
I would not rent a car here again. I had a reservation at 8am. Arrived at 8am and had to call them to enter the facility. Once inside, I was was told they did not have cars available. Once I explained that I needed the vehicle asap to travel to a business meeting out of state, a vehicle was magically available, but had to be cleaned. I also needed to leave my vehicle behind and was initially told I had to make other arrangements because of limited parking. Again, explained that I needed to get to my meeting and was offered a parking spot in the back. This location felt very disorganized. And also does not offer after hour returns. I chose a different location for my next rental.
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July 2023 by The most Interesting man in the world
Wish I could give zero stars. Worst AVIS location and service EVER! Rented my car I reserved to someone else and offered me a full size truck. Then rented me a car that just came in dirty and had been smoked in. Told me they would credit me one day and make sure and not charge me for the smoke cleaning fee. They lied and now I've had to dispute the charge with Discover. Steer clear of this shady dishonestly ran franchise!
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June 2023 by ali laouin
Worst experience, I made a reservation a couple of days ago at this location for a minivan, the day of pickup they told me oh sorry we don't have it you can have another car ughhh?? , and I already plan the trip .Never again ????
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March 2023 by Brittany Stratu
I want to apologize because I do not remember the lady's name that helped me yesterday when I returned my rental but she was very friendly and professional. I called at 9a.m. that morning before I arrived because I had a question about my return she was very kind and knowledgeable. Fast forward a few hours later when I arrived she remembered me and my call earlier that day she did her inspection and got the vehicle returned right away so I could carry on with my day. That's how you handle business.
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December 2022 by Lynn Hilditch
I had the best experience at the Avis car rental on Harford Road. Both women at the service center were friendly and helpful. Loved the cute car I rented. I had no problems when I needed to extend my rental. Great experience all around.
