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November 2023 by Sumdima B.
The dumb bitch in the garden section gave me nothing but attitude and didn'T want to price check the aloe Vera. She was lazy and ignored me when I asked. Everyone there is so lazy, just shut the store down.
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May 2023 by Kanika P.
Excellent customer service!! Daveion saw me struggling and assisted me from the parking lot. He was very knowledgeable in the products i was seeking. Simply Phenomenal and much appreciated!!
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February 2023 by Rob C.
There's two types of service here, bad and...There's one type of service here. Bad. You either get bad service or no service. They've been called 3x to assist over a 30 minute span. I just need these boards cut so I can put up some trim. I'm just gonna go to a real store.
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February 2023 by S H.
First, let me give a huge big thank you to Alyson for helping us get this mess taken care of. Now let's get to the root of my issues..,Rajiz Dwizedi the sales manager at this location for the windows department is incompetent and doesn't know what he's doing when it comes to contracting people who comes out to put in your windows. If you ever go through a project for window installations, just know when something goes wrong with the installation itself, the sales manager will not care. You paid your hard earned money for an over priced project and they will dismiss your concerns. Consultant McCoy from Home Depot said he scheduled an appointment with the contractors to come back out, only to find that he never confirmed with them. So we're waiting for someone to come back out all morning while he's dogging phone calls. Fantastic customer service!! And yes I'm being sarcastic."Your local team is here to help" The lie detector determined "That was a lie"!
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November 2022 by Lorenzo M.
The Home Depot installers damaged my countertop by trying to force the dishwasher into place. When I saw what they were doing I asked them to allow me to cut the laminate floor to enable a better fit. They told me that they have it installed and they were not going to take it back out. Before they departed, they turned on the dishwasher and told me to allow it to complete the cycle. Then they departed. When the washer completed the cycle, I opened the dish washer and it fell forward because it was not screwed to the counter. In addition, the installers charged me an additional $200 to install a circuit breaker outlet under my cabinet, and I noticed they did not reattach the airgap hose. To correct the unprofessional installation, I pulled the dishwasher out, cut the laminate to give it space then properly mounted it in place.
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October 2022 by Joker B.
I walked into Home Depot today to notice that a good employee named troy he helped me on what I was looking for a very respectful and very professional and he showed me where the bathroom is and he bent me over it and he f***** me in your Home Depot bathroom five star rating
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March 2022 by Yaquelin Amaya
hace tres semanas ordene online 26 cajas de piso color café, para el día siguiente. resulta que estube todo el dia esperando y no me fueron a dejar mi producto, tuve que llamar a servicio al cliente ellos reprogramaron la cita. cuando llevaron mi producto llevaron 1 caja de piso café que es el que yo había ordenado y 25 cajas de piso color gris equivocado. e llamado en ocho ocasiones y nada, incluso la semana pasada me llamó el manager de la tienda de oxon hill y dijo que el miércoles pasado ellos irían a recogerlo pero no fue así.llame por última vez a servicio al cliente para comunicar lo que estaba pasando y la persona me dijo que ellos no tenian ningún registro de todo esto, me siento frustrada, es el peor servicio que e recibido en toda mi vida. esperaba mucho mas de Homedepot. rendre que ir a rentar un camión para regresar yo misma el producto para que por fin me regresen mi dinero. espero que esto sirva por si alguien necesita comprar algo que mejor valla a la tienda y no ordené online el servicio es terrible
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February 2022 by Cole O.
I went to this Home Depot in Oxon Hill Maryland on 2/28/2022. It was horrible,,,, I don't recommend anyone to spend their dollars at that Home Depot. No professionalism totally disrespectful and be out of a lot of products. But the way they treat their customers is so diss respect full
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February 2022 by Brad M.
I bought a beautiful grill here during one of their special sales event that promised free assembly and delivery. What I received was a partly assembled, malfunctioning grill that didn't seal properly, was missing the attachment to the wheel and leaked. The frustrations that followed during the return will make me reconsider purchasing such large items from Home Depot in the future due to the rudeness of the staff and their unwillingness to do anything more than the requirement. I won't really get into the purchase process, because there isn't much to say other than I had to drive to the store to make the purchase as their website wasn't offering the same offer as what was in store. I bought the grill on a Tuesday with delivery set for Thursday, but a rain storm delayed my first smoke until that weekend. Excited to have a new grill and smoker all in one I enthusiastically set off to smoke a beautiful brisket. I got started first reviewing the manual, and completed the necessary steps to season my grill. Afterward I got the grill up to temperature but noticed smoke escaping through the lid once I placed my hardwoods on it. A few hours into the smoke, I also noticed it having a hard time maintaining its temperature. Understandably it was cold out, and that has an effect but this one 12 hour smoke took up nearly two bags of charcoal. Something I wasn't expecting. Smoke aside, the day after I decided to phone the Home Depot and wanted to speak to customer service. I had hope to ask some questions regarding the assembly process, why it came with the leg detached, the bad seal and leaking compartment. I spent about three hours between multiple phone calls on hold. Every time I'd call, someone would pick up from customer service and immediately put me on hold. After the third call, I assumed they knew my number like some government organization and knew why I was calling to complain about my "new" grill. Which, I forgot to mention, had rust as well on it. After those wasted hours I finally had enough, and called corporate who arranged a return, and requested Home Depot pick up their busted grill. Once the grill was picked up, I was told to drive to Home Depot to receive my refund. Ok, great, so, I drive to Home Depot, and what happens next? Customer service strikes again, well sir we haven't received your grill, so we can't possibly issue you a refund at this point. Once it's delivered you'll have to come back. Alright, that seems fair, let's chalk it up to miscommunication between corporate and the local store. I return later that day, don't get me wrong I tried calling to confirm they received it but the minute I got put on hold I hung up. At around 8pm I returned, saw the same lady, who said the same thing the grill hasn't been returned yet. Without hesitation, I asked her if she had even looked and would you believe it? She hadn't. Say it ain't so Home Depot! After what felt like hours of waiting, she returned from the back of the store to much of my surprise, the grill had been returned. We could move forward with my refund. She logged into her computer, went to issue the refund and what's this? Home Depot's system isn't allowing the refund? She'll have to submit a help desk ticket, sir you'll need to come back tomorrow. Me and my thoughts, ok, well, IT systems can be funky it's no big deal I'll just drive 30 minutes back home and come back tomorrow why not. Mid day, next day, new lady, who says basically the same thing, can't issue the refund, there's a help desk ticket here to get help. What do you do, all you can really do is laugh at this, I told the lady no, I wasn't going to drive another thirty minutes back home just to come back later. I asked to speak to the manager or store manager, I considered calling my back to cancel the card and leaving it to them to deal with shady Home Depot. But, imagine that, she made one phone call and just like that, I had my refund. Odd how easy that w
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January 2022 by Rashard L.
There's barely any cashiers they just stand there . I didn't know people need help getting in line like we special or something they completely useless and take up time instead of being a cashier. Only 1 cashier.
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December 2021 by Jon J.
I love Home Depot but this location sucks. Very dysfunctional, you won't be able to find anything. And there's absolutely no help from employees, they all just stand around and say "I don't know" or point you to someone else who never ends up coming or says "I don't know" either. I've seen customers helping each other out instead of asking for help from the employees there because they actually don't know or don't want to help anyone. Customers have said to other customers "you should work here instead of them since they don't know anything." Most things are always out of stock or they're too lazy to restock. There's a Lowe's 10-15 mins away, worth the drive. Go there instead.
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November 2021 by Rebecca Coons
16 CH BR240 circuit breakers in stock according to your website that supposedly was updated 10am today. NOT A SINGLE MF BREAKER IN STOCK. TOTALLY PISSED!
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September 2021 by Kayli J.
This pathetic store deserves negative stars in my opinion . My wife and I came to purchase some paint, wood stain , and other items for a table we're refurbishing. We went through self check out, and I accidentally left the bag with the paint, wood stain, and white primer at the self check out. I didn't notice until a few hours later when I arrived home that I had forgotten that bag, I thought I had put everything in one bag. Anyways, I call and ask if my bag was left at the self checkout. The lady on the line said she'll look and put me on hold and after 6 minutes, the line ended. I then called back to the customer service number and another lady answered with a bad attitude. I explained my situation and she said I would have to come up to the store to look for my bag. Like are you kidding me?? Why can't she get up and look, or ask one of the employee, instead of me having to drive 20 minutes up there for a bag that probably isn't there. I finally just drove up to the store, and went to customer service. I explained my situation and she said go look at self check out myself. I did not find my bag and went back and the employee said she can't do anything for me without the receipt. I said, the receipt is in the bag, I was annoyed at this point with the unprofessional employee. The lady said she can't do anything about it. Frustrated as one would be, I left the store but before driving off my wife had called me and said she called the store and said they can look up my card number I paid with and find the receipt. It's funny because I went back in and she did just that. Obviously she knew she could of done that in the first place, but she clearly did not care and wasted my time. I finally got the receipt she printed for me and she said go look for the items I had accidentally left and she can reimburse me. I went and got the 3 items and she said she can only reimburse me for 1 item because the other 2 weren't matching up on the receipt, and proceeded to assume I didn't know what I purchased 2 hours earlier. She was just being so difficult about the situation. In conclusion, I only got reimbursed for one item, and lost $50. Please don't waste your time and money at this location. I LOVE Home Depot, but not this sad excuse location of an establishment.
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June 2021 by JR W.
5 stars for the associate who helped me to deal with an abusive and abrasive customer. This man's behavior and language towards women is shameful. Thankful for the associate who made me feel safe and calm.
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June 2021 by D H.
Aloof, dismissive, unprofessional culture at this location. It's starts from the management all the way down to the stock persons. Unhelpful and sometimes outright rude, the staff acts as if the customer is getting in the way. They have ZERO respect for their main customer base.
