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January 2024 by Dan Carvalho
I got 2 sweaters from Tommy as secret Santa gift. They were too big then I googled Tommy store and they do not have physical ones unless outlet. I came to this store the employee did not know what she was doing. I just wanted to exchange the size then She called the manager and she did not know either. She requested the whole email from the person who gave it to me. The person had to send it with the price she paid since order number was not enough! (Should be) embarrassing! Then I went back to the store and the manager refunded it to the person who gave it to me instead of exchanging them. She returned them!!! I was without the gift since she did it. I had to pay the new purchase out of my pocket. Awful service and they do not know what they are doing.
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January 2024 by Eduardo Goncalves
It's the first time I've seen such unfriendly store workers. I had clothes I wanted to buy and at the end I had to leave everything and go. They’re always complaining and don’t respect the customers.
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November 2023 by Jonghong Kim
The reasonable prices with many various styles of clothes. Kind staffs.
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September 2023 by Tarah Arnold
Love shopping here everyone is so friendly and cool. The store always looks amazing
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September 2023 by Alexey Gorbachev
I recently had an unsatisfactory experience at the Tommy Hilfiger store in National Harbor. Like many other reviews have noted, both the manager and a female employee display a hostile attitude towards customers.To add to my frustration, they closed the fitting rooms at around 5:40 pm on the same day (store closes at 7 pm). This was particularly inconvenient for customers like me who had driven from Virginia specifically to visit this store and wanted to try on clothes before making a purchase. It's disheartening when you anticipate assistance during a store visit and encounter such a lack of customer service.I sincerely hope that the store's management takes this feedback seriously and works to improve their subpar customer service standards at this location.
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September 2023 by Vinnie
At 5,30 pm we couldn't use the fitting room. we will never returned to this store.
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August 2023 by Henry P
Worst attitude ever. The store is a mess. Also fitting room are closed for no reason.
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July 2023 by jesse bridges
Great store. Good selection.
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July 2023 by Olga Spyres
Discounts are amazing when you are a member of their club. Total was about $883 for 17 items paid only $337. The major downside was that I had to wait for a whole hour for the fitting room to open by the manager. When they finally opened I was thanked for my "patience while they had a meeting" Service in general was helpful and friendly.
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June 2023 by Mulugeta Sisay Abebe
Rude employee! They closed the fitting room and they told us to leave the store. So we've to leave all the staff we want to buy... They were disrespectful including the manager. Annoying experience.. spoil our day
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May 2023 by Jon Helgason
Kiko was super nice, good variety, good products in a pretty outdated mall
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April 2023 by Karolina
They are understaffed so they closed feting room for the day. At the same time staff happily chatting around. This definitely turns me away.
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March 2023 by Pedro Diaz Duran
Store closes at 7pm but fitting rooms are closed at 5:40pm because “today we close the fitting rooms early”. We had to leave most of our stuff in the shop!
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February 2023 by Salvatore “Gio'” Genovesi
Fitting rooms closed. Had stuff for 200$ in my hands. Left everything there. Ask the bald guy why.
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January 2023 by Igor Milosevic
It seems like you are not allowed to ask simple questions at this store and being white at the same time. Young gentleman was very nice and helpful but when I asked him something about the fitting rooms since I did not understand the concept of a lady(probably shift leader)stepped into our conversation for no reason and gave me the most condescending and rasist attitude I've ever experienced. I tried to explain that I had a simple inquiry about the fitting rooms but she kept going with her disrespectful tone.This is my first public review ever, but just couldn't go over such behavior, especially during the holiday season while I was trying to get gifts for my family and friends.
