PetSmart is a large pet supply and services retailer that offers over 10,000 products in stores and online. It provides for a variety of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up items within two hours at their local store. Many locations offer services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Customers generally find the store clean and the staff friendly, with good experiences in grooming and helpful service. However, some have faced issues with online orders not being ready on time and chaotic parking lots. There are occasional complaints about staff being unhelpful or unfriendly, and some items like superworms and crickets are often dead. Overall, PetSmart is considered a good place for pet supplies and services, with room for improvement in order accuracy and store organization.
I brought my new pup to the vet for his first check up and it was a wonderful experience. The doctor and the assistant answered all of the questions I had and provided me with great detailed information regarding my puppy. I highly recommend.
August 2025
I had placed an online order after 1pm. I went to the store after 5pm inquiring about my order. I never received any notification that it was ready. This is has happened by Petsmart on several orders
July 2025
Personally I’ve got good experience every time I was a this store I will give it 5 stars but since my wife got a bad experience with one of the cashiers being mean and not helpful with the discount tickets the get 3 stars, still I will come and see if the same cashier got a better attitude I will change the rate
