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January 2024 by Tab Ine
They are not professional and lack follow through.
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November 2023 by Angela Price
Never received a call back.
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July 2023 by Walter Jernigan
Today I had a Great experience with Ms. Lynette Jones. She was very attentive and personable.I’ve never been to the Office and have no Idea how big it is but it certainly has a “Mom and Pop Shop” Vibe.
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July 2023 by C Zipporah
Incompetent and unprofessional.Complete waste of time. Y’all need better employees to answer the phones.. the women in there can’t ever just answer a simple question.
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May 2023 by Dr. Sinister
Ms. Lynette Jones is very pleasant, highly professional, and extremely helpful. I needed to obtain replacement documents for my auto renewal notifications, which were received in an illegible condition due to being delivered during a severe thunderstorm. Ms. Jones pulled up my vehicle insurance policy information and sent me printable PDF files for both of my vehicles within 5 minutes of my request. As a customer service representative in another profession myself, I would like to acknowledge Ms. Lynette Jones for her exceptional customer service!
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March 2023 by Deborah Porter
My inquiries and situation were handled very quickly and professionally by Ms. Jones at State Farm; I have been with State Farm for many, many years and have only encountered top-notch, professional assistance with whatever the situation was and by whomever was assisting me! Mr. Reggie Harris is is to be commended for ensuring total professionalism and complete satisfaction particularly in handling the many various situations for which we need insurance coverage.
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February 2023 by Lynnann Guastella
Reggie is an amazing Agent. Reggie and his office always go above and beyond to help their community with their insurance needs.
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February 2023 by Richard Copeland
Ms. Lynnette Jones gave me a reason to smile when I really didn’t have a reason to due to an awful customer experience I had one day prior on the phone with one of her office staff named Tiffany. Even though I was still upset that I wasn’t given the opportunity to take care of business and make changes on my account because I was left on hold over a half hour after speaking to Ms. Tiffany but she didn’t give me a call back until after hours and when I asked another question she put me on hold again tying up both of my lines because once she finally decided to call me back I answered while still on hold with her on the other line.Subsequent I missed my tela health appointment call with my doctor because Ms. Tiffany decided to put me on hold again while already having my first call on line with her and she never came back or called back yesterday after I had to disconnect basically never really got anything accomplished by just asking simple questions about my account status and payments.Therefore I’m not pleased with that type of conduct or interaction I am appreciative of the service that I received today from Ms. Lynnette Jones.Sincerely,Unhappy Customer
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December 2022 by Mike P.
Lynette Jones has the perfect blend of professionalism and charisma as a State Farm agent. Each time I called she's been able to provide a clear explanation of costs and services, process payments, and do it in a way that makes you feel like you're dealing with family. Her customer service skills are impeccable. She is definitely a 'Shining Star' on your team!
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December 2022 by Anthony Oaks
Mrs. Lynette Jones is such a big help as well as being kind and courteous when it comes to everything I need done when I come into the office.
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November 2022 by Kitt Katt
Lynette has provided information to me in a timely manner. Service is very important these days and she delivered outstanding service. I had to move and needed changes on my rental policy. Everything was completed in a timely manner and she went the extra mile and reached out to my property to ensure the information was accurate. Thank you!!! This is the reason why No! Company can convince me to leave State Farm.
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November 2022 by Sharon Brooks
Lynette graciously assisted me with cancealing my Statefarm policy. She was kind, courteous, prompt, and professional in her interactions. I would suggest working with her anytime. When call this Statefarm ask for Lynette.
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November 2022 by don bailey
Lynette was very nice to work with and very easy to talk to. She's an absolute sweetheart. I'm looking forward to getting more insurance in other areas.
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November 2022 by Karrissa Johnson-Hines
I contacted the office today and had the pleasure of speaking to Lynette. She listened to my problem, advised me what to do and she handled the rest. My issue was resolved the same business day. Thanks
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September 2022 by Police Dogs MD
Tiffany is excellent! She’s trustworthy and professional. She gives me the truth, provides expert advice she responds quickly. As a business owner in this diverse market - this is exactly what I need. Highly recommend!!!
