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February 2024 by Madaly Guevara
My first time in this laboratory and it is a disappointment. The employees are bitter and foul-mouthed. They treated my husband poorly. I will not return to that place.
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March 2023 by Devin Quinichett
Made an appointment to be told upon arrival, that service is not available after 3:00pm. Made a second appointment and upon arrival was told, their systems were down. I recommend calling the center before taking a trip.
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August 2022 by C
Taking an hour off for lunch is a good way to turn working people away from your clinic. Whoever came up with this idea does not have a mind for business.
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August 2022 by Christoipher Baker
Yes the Technician Tasha is very professional and courteous,,the lab is clean even the Rest Rooms..
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May 2022 by M T.
I just had my labs drawn. My lab technician was professional and kind. Also very good at hard sticks like myself. Thank you Tasha !!
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April 2022 by J Wob
Due to various change in plans, I rushed myself over to this location to get my drug screening done for my new career on the same day I received my paperwork. I was told this location closes at 3:30 PM. I arrived at 3:14 PM without an appointment, and the system was informing me that I cannot be seen without an appointment as there is no more room for walk-ins. Tasha Smith however, came out to greet me and helped see through all my needs even though there should have been no time for me. She gave me very fast, quick, and efficient instructions on what I needed to do. I was in-and-out within 5 minutes and Tasha Smith was extremely professional and efficient. I highly recommend this place to get your work done due to the effects of Ms. Smith.
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April 2022 by Anna Na
My experience this morning was pleasant. Arrived 5 min late this morning for an appointment, waited only 5 minutes. Staff was efficient and pleasant! Thanks
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November 2021 by Deborah na
Prompt, professional, & helpful. I don’t understand why this location has such low ratings! They go out of their way to be accommodating, to the best of their ability. There is usually only one person working, & customers expecting them to do everything yesterday, so cut them a little slack. Make an appointment on line & sign in when you get there. You’ll be treated in a respectful & professional manner, & be in & out in just a few minutes. And if you’re getting a blood draw, it’ll be the best one you’ve ever had!
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October 2021 by Shonae Shonae
Keya was amazing.. very friendly very professional very quick and the wait was not bad at all! Highly recommend but I suggest making an appointment if you come to this location they are really busy and usually booked! She work alone so please understand why they do not take walk ins sometimes
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September 2021 by Kristina Rezene
It’s always good to read reviews. I’ve Been calling this establishment for the last week, literally everyday to get their schedule so I can plan accordingly. No one answered the phone at all! The voicemail is full lol.. it sounds like a cell phone. This is so unprofessional. I contacted my employer to see if I can transfer to another location and they said they understand because this location has bad reviews. Wish I knew before driving all the way here!
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September 2021 by Mstrudy Brown
The entire staff at the Oxon Hill inside the Safeway is very rude and unprofessional, I checked the website to see if I could walk in and got there and the yet I was turned away and; she had the nerve to walk away! I have used quest for years never had an appointment I guest it’s time to take my business else where!! I think it’s horrible to have people on your staff that’s rude and nasty, I recommend hiring a whole new staff and throw the current staff away, like seriously they’re customer service skills are trash.
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September 2021 by M SF
Lady was rude and refused to honor my appointment slot.
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August 2021 by Chauntele Brown
Unprofessional , horrible customer service, and no real flow of business. Understandable we are in a pandemic and the flow of life has changed, but a few things haven't which is RESPECT AND GOOD CUSTOMER SERVICE. Not sure if it's only one employee here at the moment but here is my experience thusfar, I went into the location looking for somewhere to sign in and show them my confirmation info and I was abruptly approached b y a female with a bad attitude talking about she at capacity and that I had to wait outside. Ok cool but be respectful. Kia better fix her attitude
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August 2021 by S Y
Unprofessional customer service - unprofessional attitude, one of the employees reported only 2 patients could be in the lab at once when the sign clearly states 2 patients in WAITiNG room at once. I was made to wait outside the door (only one person was in waiting area). Person collecting labs was impatient & rude, claimed the doctor didn’t have proper identification on form( it was on the form), she just didn’t take the time to look. Then claimed test was written incorrectly & when I tried to tell her what it was she blatantly ignored me & said it wasn’t just because she didn’t recognize it (ignorance). It caused a long waiting time & I was made to drive back to lab after their hour break after already waiting the long time frame. She was already complaining about it being 12pm ( loud enough for me as the patient to hear). This employee needs an attitude check & a new job if she doesn’t like the one she has.Update: never went back at 1pm because of my travel time & I didn’t want this person handling my labs. They also do not answer the phone, yet while I was in there this same employee was on the phone for the majority of the time so I am sure they have one. It just goes straight to voicemail & then you can’t even leave a voicemail ( I tried before I even went & after).
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July 2021 by Vanessa L.
I came in because my employer required a screening and told me this location had walk-in services 1-4:30pm daily. The woman who was at the front desk today was so incredibly rude and cold I could not believe it. I was told to make an appointment at a computer that had no available appointments, and treated like an idiot. I feel so bad for this woman because clearly she is going through some serious issues.