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January 2024 by Kendra Taylor
Would not recommend purchasing here. If you see something you like order it direct from the retailer. 2 watched bought. 1 the clasp stopped closing in 30 days. The other stopped keeping time in 5 months. Luckily we were able to exchange the one with the clasp issue. The other had to be sent to Movado for repair. After evaluation it required full repair, not just a battery. Save yourself the time and the money (repair cost almost as much as the watch) and buy direct! Also, the customer service was seriously lacking.
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January 2024 by Kumba Dee
I drove 1hr in traffic to get to the store. I was in there for a good 20mins no help at all. The manager Christian had gone for a long break and left employees hanging. With no help and desperately needing to use the bathroom, I left for only 3mins came back and I was told the store is closing for 30mins and can’t be let back in. Then they proceeded to put a notice saying they won’t be back for another 45mins
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December 2023 by Kevin Sams
Love this place
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July 2023 by Ma Walker
Great customer acknowledgement upon guest entering the store. Employee safety should be a top priority vs only one associate in the store alone. Regardless if business is slow during the early part of the day.
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April 2023 by Wendy Jackson
Before you purchase a watch the sales person should tell you that ALL SALES ARE FINAL. I purchased an Ebel for a birthday present to myself and the battery died and clasps comes open i almost lost the watch within 3 months of purchase and now I have to pay for shipping to get repaired. I expected the sales person or manager to handle the return and not have to create an account in order to have this issue resolved. I will not be purchasing anymore watches from this store. The sales person was very nice and tried to do an exchange but the store manager said she could not and gave me card with customer service information.
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December 2022 by Yudi Carmona
My husband made a purchase here on Dec. 24th and the sales associate failed to mention NO RETURNS were allowed, only exchanges. Very disappointed as my husband and I are frequent customers.
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June 2022 by Bee Dee
Very good Customer service experience especially with the Female I don't know her name and The gentleman named Gerry totally different from The store in Arundel Mills
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April 2022 by Tonya Gallop
I went to The Movado Store to add links to my watch. I was immediatley greeted by sales rep named Micheal, he was very was friendly, professional and courteous.
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August 2021 by Quristin W.
I wish I had gotten the girls name who assisted me. She was patient, kind, made great suggestions, and was friendly while helping me choose an anniversary gift for my husband. I'll definitely return again!
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August 2021 by CHIEF ANTHONY COLES
Excellent service and the team is excellent in all aspects
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May 2021 by Kimberly Hall
This team is awesome! Thank you Jay, Bandy & Monique.. I was in pursuit of a particular Movado watch to purchase for my 40th Birthday celebration and they were great in helping me. Even being in another state the purchase and process was seamless; thanks for being apart of the celebration! Cheers!!
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March 2021 by Melissa Robbins
I’ve gotten several Movado watches from this store. Fantastic quality, and even better customer service. If you want someone who will help you find exactly what you want, ask for Robert. He’s very knowledgeable and doesn’t try to oversell.
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March 2021 by Joshua Hamilton
I bought my very first Movado from this store. I always wanted one since I was a kid. Staff was very friendly and helpful and even let me try on a few watches.
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February 2021 by Obi 3meruwa
Great place to get Movado's, great prices with friendly salespeople.
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January 2021 by Bell A.
Good prices but customer service sucks. Also took forever to remove the links from a watch I purchased. Not only that, I had to ask for a bag. I was presented with a brown paper bag that you get from the liquor store. I said ma'am, I just spent XYZ on a watch, I'm not putting it in that bag. She's like oh you right and gave me an actual store bag. Wtf. Same lady also told me I can shower with my watch. Girl. It's water resistant. Not water proof. If I can't get in the pool with it I can't be in the shower with it lady. I love my Quadro. That's all that matters I guess.
