-
August 2024 by Lee
Today was the first day of school and two young ladies walked through doors they had never known before. I wanted to tell them just how special they were and that no matter how they get teased or bullied, that they are loved and cared for.
There was no better way to do that than buying them each a tennis bracelet from @HelzbergDiamondsOutlet at the @TangerOutlets in Oxon Hill, MD.
I was so nicely treated, respected, and welcomed by both Theresa and Lita. I called the store and spoke with Lita who was very kind and explained a number of financing options. I was greeted by both ladies and Theresa offered her assistance with my purchase. Both ladies were so kind and lovely, it made my purchasing experience so much better!
On #WomensEqualityDay2024, I hope that Lita and Theresa both know how much their patience and warmth made my purchase even more precious. #ThankYou
-
August 2024 by Timola Johnson
Carmelita and Vince provided amazing customer service for me and my Fiancé as we were in search of our wedding bands. Their patience and knowledge was exceptional! We went to a store close by where we would usually go but we did not feel the same warmth that they provided. We appreciate you both and would certainly recommend them to anyone in search of finding their perfect jewelry for any occasion.
-
July 2024 by Tony Lawrence
Ms. Theresa and Ms. Lita was great to work with. They helped me pick out the perfect necklace. While I was there they also offered to clean my earrings and necklace. Customer Service was excellent! Thank you!
-
June 2024 by Akaisha Douglas
Excellent customer service and variety of choices. You can’t be the prices. The staff is so friendly and engaging; they picked out my item based on my description of a tennis bracelet that was perfect for me. Great shopping experience with Ms. Donna and Theresa!!
-
June 2024 by shatara johnson
Theresa B. and Tonya J. provided EXCEPTIONAL customer service! Very attentive, knowledgeable and thorough. They were patient and personable. My significant other and I are very pleased with the service that we received. We will be coming back and I would 100% recommend these two young ladies to anyone that has exquisite taste. Thank you ladies! :)
-
May 2024 by Herb Bridges Jr.
Look Here! I’ve NEVER had a more easier experience with a jeweler. When I comes to jewelry I’m a novice but I tell you what Ms Theresa & Ms Tonya made this experience not only light on my pockets but she was SOOOOOO nice and the customer service was immaculate!!!! Thank you for the amazing service & experience!!!!
-
May 2024 by Kevin Holland
Great customer service, and very helpful staff. Thanks again Theresa and Carmelita
-
May 2024 by Tarsha Brandon
Always have what you need in stock. Mrs Theresa and Mrs Carmelita are pleasant and professional. I love coming to shop here!
-
May 2024 by Mike P.
In my search for an engagement and wedding ring, I actually intended on going to another jeweler that happened to be closed, and I'M GLAD THAT THEY WERE! Theresa and Vince took great care of me from the moment I walked in the door!
While Vince helped me navigate the financial aspects, Theresa found a ring within my range that is sure to WOW my future Princess. They couldn't have made this process any easier.
I would give them six stars if I could!!!
-
April 2024 by Eboni Timberlake
Ms. Theresa & Ms. Donna were extremely helpful with me purchasing my gold necklace for my daughter.
-
April 2024 by Katrecia Banks
Eric, Vincent and Theresa was very knowledgeable. I appreciate the care in helping me understand my purchase. Thank you so much for making me feel like family. I had an amazing visit in the Diamond Room. I will definitely return back to this location to purchase more jewelry.
-
April 2024 by Leonard Evans
Stephanie and Theresa were extremely helpful, and professional. Unlike that pawn shop across from them KAY JEWELER'S!!! I WILL BE BACK SOON. They need to put a door on the diamond room otherwise it's a walk in closet!!
Len
-
April 2024 by jd harn
Theresa and Camelita were amazing! Great customer service and they lead me to a stunning ring for my wife. Please visit them you will be in great hands.
-
March 2024 by Donyee Bradley
Thank you Ms. Donna and MS. Theresa Brown!!!
-
February 2024 by Mrs. Dukes
Approximately 3 months ago after celebrating 13 years of marriage, I experienced a daunting realization that the main diamond on my ring had gone missing. Searching frantically for my insurance documents and not finding it, I decided to call the Helzberg Columbia store to see what options were available. The 1st representative I spoke with was pleasent and very helpful. She found my insurance information and advised that I wouldn't have an issue when I came in to have the diamond replaced. When I got to the store i was asked for all the details of the diamond -cut, clarity etc. in which I did not know. Fast forward, my ring was sent off and i was then advised that i may not get the same diamond as a replacement of equal value, clarity etc. Disappointed to her this news i continued to question the valitity of what i was being advised. I was told that no other store would advise differently or be willing to help especially since it was the main diamond. To top it off i was advised i may have to pay over 3k to replace it. After a few back and forth conversations with a representative who did not have the will to help me resolve this issue, I called another location. Upon calling Helzenburg Oxen hill, I was greated by the most helpful staff here. You could tell that they genuinely cared about my experience and went the extra mile to assist me. Mrs.Tonya & Mrs Corazon, were the absolute best! I don't know what level of effort it took but she found all the details of my original purchase, the information about my diamond etc. Not only did she ensure that the correct diamond replacement occurred she and her staff were a true example of good old fashioned Customer service! The new aged Chick-fil-A "my pleasure" type of service. It's unfortunate that I had to drive over 1 1/2 hours to resolve an issue that could have been handled at my local store when gas prices are at an all time high but the experience was worth every mile. Huge THANK YOU to the oxenhill Helzenburg staff! You all are truly amazing! I hope that this store gets the accolades it deserves and that each customer who spends thousands of dollars in sentimental diamonds have an opportunity to be assisted by staff like yours who will make every experience a good one!
