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February 2024 by mrgamecrabL YT
REALLT GOOD
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January 2024 by D'Asia Brown
DO NOT SHOP HERE! The managers Alex and Diego (an employee told me their names) are rude, inattentive, informed, and, sad to say, racist. I am an avid croc wearer but I usually order online, but on the occasion I needed a quick solid black pair as mine was worn due to frequent use. I walked into the store and Diego (shorter guy about 5’5, hispanic, and slightly long hair) eyed me from the register as if he got a message that I was about to ransack the whole place. I gave him a small smile and nod as a way to greet him and he looked away from me and proceeded to use his phone. I was only going in there for a black pair of crocs but they didn’t have my size on the floor so I was going to ask if they had anymore in the back, but it was my first time in the store so I walked around just to see if they had anything else I may like. A couple of people were in the line so I was in no rush. (No other workers were on the floor I guess because they were on break or it was just a slow day.) Diego, on the other hand, must have been bothered by my presence even though I had only been in there no more than 5 minutes at this point and he YELLED across the store while ringing customers up “MA’AM IF YOU’RE NOT GOING TO BUY ANYTHING YOU NEED TO LEAVE” I turned around to see who he was talking to and his eyes were on me as he waited for one of the customers to finish paying. Embarrassed I walked to the register and said I was waiting for help since no one else was around to do so. He again said loudly, “if it is not on the floor we do not have it”. I left the store planning to never return. Unfortunately, for Christmas gifts i went with a friend to (sadly) buy her sister a pair of crocs. We had found a pair she may have liked and decided to get some jibbits. The jibbits were unorganized and lacking options so my friend asked Alex (taller around 5’10-6’0, short hair, hispanic) if there was a way we can order items from in store off the actual website. Alex rudely responds “if you dont like our selection you wont like the croc website much better” my friend said she just wants to see more options and if she can order from in store she’ll look up the product on crocs website to make it easier. Alex threw a hissy fit and walked us back over to the jibbits even though we told him we were not a big fan of the selection. He mumbled “women are so picky” as we insisted we did not want them. Sadly my friend still spent her money there and I wish she hadn’t. This store either needs to close down or go under new management. This behavior and response to customers is unacceptable.
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January 2024 by Tonii Williams
Best service ever. The guy with the long hair and glasses was so helpful. Ill be back
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January 2024 by Valentine Loki
Staff were unprofessional. They were on their phones , talking and laughing to each other instead of focusing on their guests .
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December 2023 by Sarah Alexander
Abdul absolutely made my day!!! Him and Joey were so helpful and got me the BEST shoes in the store. Give them both raises NOW!
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December 2023 by Kerelle Miles
Elyse at the National Harbor Croc store was so helpful and displayed a positive customer experience! When you go there make sure you shop with her. See makes me only want to come to this location now. This my first time in this store and wouldn’t be my last! Thanks Elyse.
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December 2023 by T Block
Crocs is very unprofessional and shows as a norm. Employees use derogatory language when communicating with co-workers in front of customers and lack customer service. It's clear the staff doesn't have good management. Crocs needs a change.
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December 2023 by V3ltron X
Half the time staff is on there phones and not paying attention in store. Small store at that. Couldn't get help from a manager. Person named cesia was no help. For the amount of staff it takes a while. Seems like the place is just open. Gotta hope someone wants to do their job by time you go shop. Love my crocs though
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December 2023 by Jay Nealy
I must express my disappointment with the overall experience at this store. Not only was the service subpar, but the manager's behavior was extremely rude. A lack of courtesy and professionalism made the visit particularly uncomfortable. Hoping for a reevaluation of customer service standards to ensure a better experience for others.
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December 2023 by Marc Williams
Oh, Crocs, where do I begin? The service was as comfortable as their shoes and by that, I mean not at all. It felt like navigating a swamp of confusion. I'd rather walk barefoot on Lego bricks than deal with their customer support again.
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October 2023 by Darvon Official
Ariana was so great with her service. She was very helpful. Almost sold me on a deal if I wasn’t on a budget. She deserves a raise especially since she is closing. Bonus, she even styled my crocs. I’ll definitely be back!
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October 2023 by Marlena Taylor
I Was In The Store This Morning 9-12-2023 About 10:30 Or So And Both Ladies Were So Awesome Sauce. Please Forgive Me For Forgetting Their Names But They Know Who You Are. I Bought 2 Pair Of Mens Crocs For My Sons Birthday. Thank You And Take Good Care.??
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October 2023 by jgavins Gavins
Yes, Miss Imani went as far as the climb ladders to find the shoes that I wanted. And put a smile on my face on this Saturday and I thank her!
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October 2023 by Mama Bear
The employees at the crocs in tanger outlet are the best. One Assoicate I believe her name is Imani was great. This was my first time on a crocs store buying crocs for myself but she helped me figure out my life lol… she definitely found humor in me never owing a pair or crocs but because of her I know I’ll be back. Keep up the good work everyone.
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October 2023 by Nic Abrams
Came in crocs this morning and was shocked at how great the service was. They helped with all my needs even a difficult return. The management team helped with every question I had. Definitely my favorite croc store
