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February 2024 by Casie Harris
Manager is a wonderful young lady who went above and beyond to help me locate a shoe. Fantastic customer service!!!
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February 2024 by Nevik
I received outstanding customer support from Jerome and Dawn, and they help me with my purchase of a pair of Original Grand Energy Twin shoes that I absolutely love! I will definitely return to purchase another variety. Thank you Oxon Hill team!
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February 2024 by Johanna Sarmiento
Wow, the customer service is excellent, the quality of the footwear is more than good, it is very good, and the prices are within reach of your pocket, for this month of the day of love and friendship, I recommend that you come and buy here, run and visit the store.
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January 2024 by James Sutton
Great shoes for comfort
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December 2023 by Christina Wu
First time shopping here and Dominique made this shopping experience unforgettable with my bestie! She was knowledgeable about the shoes, and did a great job of helping navigate the selection and discounts. She really went above and beyond and would highly recommend!
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December 2023 by Pamela Dow
My husband and I almost skipped the store because it looked closed - it was dark, with a standing sales sign blocking the usage of one door with multiple paper signs taped to the blocked door. I’m nosy, so I went over to read the signs. The store was in fact open, but apparently one of the doors is in disrepair. The three stars are for Kevin, who provided excellent customer service. Brighten up the store a bit and fix the door, you’re missing out on potential customers!
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December 2023 by David Horning
I came to this store at 6:58pm to do a quick exchange on a pair of shoes that I purchased and I get greeted by the current store manage and I go I was here at 6:58 and your door was locked. She tells me, well we are short staffed and we locked the door early and I'm training someone. So I ask, does corporate know that you closed early?She goes yes they know we are short staffed. I go, that's not what I asked, I go, do they know you closed early? So, I go, I'll call corporate and she goes go ahead Friday is my last day anyways. Then I asked to speak to the store manager in training and she was very condescending and rude. She goes ya I heard you were knocking on the door, and we locked the door. I go all I wanted to do was make a quick exchange. She goes on and closed the door. I get better customer service at Walmart and that's sad. I will not be back shopping at your stores getting treated like that. A man even walked by and heard it and goes that's wrong. I go, ya they got great customer service I see
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October 2023 by Julie Oneal
Good selection, but my shout out is for Dominique who was the nicest and most helpful salesperson. Her suggestions resulted in me trying a different pump for work and it was so comfy I ended up getting 3 pairs. She gets five stars from me.
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October 2023 by Robert K
It's still my go-to online, but the store does not hold wide sizes, and apparently, dogs are not allowed anymore. There is nothing on the door saying otherwise
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September 2023 by Kiran Beharie, PhD
Positive experience and great customer service. Very friendly staff! Dominique was fantastic! She took her time to assist us even though it was almost closing time. Will definitely return to this store.
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August 2023 by Ana Diaz (PTA)
My husband and I had a great experience shopping at this location, The sales rep Dominique was very attentive and helped us throughout the entire visit.
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June 2023 by Fredrick Suela
First time customer. Sales rep Dominique was very helpful in explaining the shoes and making recommendations. I bought 2 dress shoes and they are very comfortable. I would come back again
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June 2023 by Ollie Lejarde
Buyers beware! I have fiited a pair of sneakers from this store and walked and tested okay for 10 minutes, but upon wearing the shoes for a vacation, the shoes were not as comfortable anymore and gave me very bad blisters on the left upper heel. I called their 1-800 numbers and the local retail outlet store to plea for a return. They wouldn't take it back because you could only return unworn shoes. When I mentioned that it had a little bit of blood on the back side as a result of the blister, they just said SORRY. As a summary, their return policy sucks for a not so cheap shoe company. The rep that I talked to said this was a fit issue - REALLY?? Trying to blame it on the consumer rather on their defective shoe. How would one know the actual comfortability of a shoe without wearing it for a while? I really thought that Cole Haan is a good shoe store, but this proves they are not. Very frustrated.
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May 2023 by Clyde Jackson
Denise was excellent and very helpful. Denise had a very positive attitude and provided the best customer service in any cold store I have ever been in. I will recommend this store location to anybody that's good sure
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May 2023 by Sasha spalding
Denise and Nisa the store manager and assistant manager were amazing!!! Super helpful and attentive to my needs. I had a wonderful shopping experience and looking forward to going back !
