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May 2024 by M K
I am no new to Cole Haan outlet, have shopped there a few times, I like the variety and you can find better prices than normal retail, however the staff can be terribly rude. I spoke recently to their costumer service Keyla or Kayla or something like that, and if the shop is busy you are literally treated like in a supermarket, being told to be brief or they just interrupt you and tell you it's because there is a line, as if you're not there to almost spend 300usd in their products. I was so annoyed I didn't buy anything.
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May 2024 by Andy Cedeño
I came here a few months ago and still remember my experience. I came a couple days before I had a career fair and got to the store 30 minutes before closing. Even though the store was getting ready to close for the night I was with a very nice employee who smiled and asked if there any help that I needed.
I explained that I’m not smart clothes shopping and was looking for some business casual shoes to complete my look for the career fair. I’m very happy and satisfied with help I I received from her. Not once did I feel rushed and the input I received from her felt genuine like she was actually trying to help me create a good look and not just trying to sell me random stuff.
Such a good experience that checking out I asked to speak to the manager just for a minute to tell her how happy I am with my experience and that was a truly five star interaction and that this girl should be up for employee of the month
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February 2024 by Casie Harris
Manager is a wonderful young lady who went above and beyond to help me locate a shoe. Fantastic customer service!!!
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February 2024 by Nevik
I received outstanding customer support from Jerome and Dawn, and they help me with my purchase of a pair of Original Grand Energy Twin shoes that I absolutely love! I will definitely return to purchase another variety. Thank you Oxon Hill team!
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February 2024 by Johanna Sarmiento
Wow, the customer service is excellent, the quality of the footwear is more than good, it is very good, and the prices are within reach of your pocket, for this month of the day of love and friendship, I recommend that you come and buy here, run and visit the store.
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January 2024 by James Sutton
Great shoes for comfort
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December 2023 by Christina Wu
First time shopping here and Dominique made this shopping experience unforgettable with my bestie! She was knowledgeable about the shoes, and did a great job of helping navigate the selection and discounts. She really went above and beyond and would highly recommend!
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December 2023 by Pamela Dow
My husband and I almost skipped the store because it looked closed - it was dark, with a standing sales sign blocking the usage of one door with multiple paper signs taped to the blocked door. I’m nosy, so I went over to read the signs. The store was in fact open, but apparently one of the doors is in disrepair. The three stars are for Kevin, who provided excellent customer service. Brighten up the store a bit and fix the door, you’re missing out on potential customers!
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December 2023 by David Horning
I came to this store at 6:58pm to do a quick exchange on a pair of shoes that I purchased and I get greeted by the current store manage and I go I was here at 6:58 and your door was locked. She tells me, well we are short staffed and we locked the door early and I'm training someone. So I ask, does corporate know that you closed early?She goes yes they know we are short staffed. I go, that's not what I asked, I go, do they know you closed early? So, I go, I'll call corporate and she goes go ahead Friday is my last day anyways. Then I asked to speak to the store manager in training and she was very condescending and rude. She goes ya I heard you were knocking on the door, and we locked the door. I go all I wanted to do was make a quick exchange. She goes on and closed the door. I get better customer service at Walmart and that's sad. I will not be back shopping at your stores getting treated like that. A man even walked by and heard it and goes that's wrong. I go, ya they got great customer service I see
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October 2023 by Alex Maranon
Dominique was a huge help! She helped me select the perfect pair of shoes for what I needed. Thank you!
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October 2023 by Julie Oneal
Good selection, but my shout out is for Dominique who was the nicest and most helpful salesperson. Her suggestions resulted in me trying a different pump for work and it was so comfy I ended up getting 3 pairs. She gets five stars from me.
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October 2023 by Robert K
It's still my go-to online, but the store does not hold wide sizes, and apparently, dogs are not allowed anymore. There is nothing on the door saying otherwise
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September 2023 by Kiran Beharie, PhD
Positive experience and great customer service. Very friendly staff! Dominique was fantastic! She took her time to assist us even though it was almost closing time. Will definitely return to this store.
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August 2023 by T Bridgeman
The staff were friendly and the store is always neat.
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August 2023 by Hammbone41
Friendly and helpful staff. Excellent discounts in store.
