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August 2023 by Donna M.
Keisha was not nice! As a new grandma with a lot of questions, she was very short and at all professional with her responses. I suggest refresher course in customer service.
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August 2023 by Titus Brown
NEVER go to the National Harbor location of Build-A-Bear if you’re a Pokémon fan and buy their plushies. My grandma got me a Pikachu plush around New Year's Eve 2022 at this location. Note that this is my first Build-A-Bear. Reason, why I mentioned it is because I never knew that you can add Pikachu's cry onto the plush! There was this wooden voice selection shelf-thingy where you can place the voice into this voice box onto your Build-A-Bear plush. Unfortunately, this location don't have Pikachu's cry, until I later found out that you can select voices on the tablet. When I came to Build-A-Bear in Arundel Mills back in the 8th of June, before I got myself a Growlithe plush I ask an employee about putting Growlithe's cry onto the plush, and they said it's possible! They just scan the plushes barcode and found Growlithe's cry and place it on the voice box. I NEVER KNEW THIS UNTIL LATER! I thought this was an online thing, until I realized you could get it in store. I came back to the same build a bear at this location, thinking that the computers were not only to print certificates, but also had custom voice boxes, but the digital screens was just computers to print birth certificates. I KNEW they don’t have the Pikachu’s cry to begin with, HECK any other Pokémon cry. They use old school wooden shelf to keep the basic voices. I had to Uber and take public transit (Yes I had no car) to get to Arundel Mills mall to get these voice boxes, including Pikachu’s voice box. MD commuter trains are a pain in the butt to get around DC/Baltimore. I wasted 7 hours of me getting a ride to Arundel Mills mall and missed 2 trains because of me bringing a bike without bungee cords and no disabled tickets on ticket booths at Union Station due to the new rule changes. I have not been on MARC train for 5 years, going over there was so last minute for the fact that I wasn’t prepared for the rule changes before hopping on the train. If they had the voices, I would’ve been gone off with my day, riding my bike from the national harbor to Alexandria having fun with my Pikachu and Growlithe plushies, catching the metro home, go drop off a chromebook to my nearest library, and head home before 1 or 2 pm because of the 100 degree weather. I came over there when the store was open. All I did over there was print a birth certificate for my Pikachu since I didn’t have a chance to print one when Grandma got this for me and I added sweet scent for both my Growlithe and Pikachu plush. Never go to this build a bear if you’re planning on getting a Pokémon plush with or without a Pokémon cry. You’re more than welcome to go to the Arundel Mills location to get those. Build-A-Bear should also bring back the PG Plaza location that would’ve been more convenient since I live near there. But they had to close down which is disappointing.
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July 2023 by sarah b
Worst BAB I’ve ever been to. There were two people working and they obviously didn’t want to be there. Not much of an experience.
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June 2023 by Meka TheBoss
The Young Ladies Working On 5/12 Had Great Customer Service!!
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April 2023 by Tenea Nance
We took our daughter to buy her a birthday bear utilizing the birthday deal, and she loved it. The bear was only 1 dollar based on her age, but the clothes are regular price.
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April 2023 by medu 4464
The staff members are friendly.
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February 2023 by karol rodriguez
Came here at 8pm when it clearly states that their Saturday hours are until 9pm! They were closed chatting inside. We are visiting here. He tells us that we can come back tomorrow that they open at 11 and I explained that first off your hrs says until 9pm, we are leaving tomorrow and checking out by 11 and going home. My kid is there crying. Makes no sense to me if it says 9 why are u closed a whole he before. Thank for nothing. Youll think with all the cheer comps going on this weekend they would work their regular hours.
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December 2022 by Jessica
Beautiful store and great location but on the day I went, the staff were unhelpful and lacked common courtesy towards all store guests. I decided to leave after feeling like an inconvenience to the employees working. Even if you’re having a not so great day, it’s important to try to always be kind.
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September 2022 by Edrika G.
THIS is specifically why I brought my grand-niece to National Harbor. It was so quiet in the store; we had it all to ourselves. What's the hardest thing about bringing a 16-month old to build a bear? ...getting them to focus! There are so many options. You can pick your bear, give them a heart, give them a voice, dress them, and buy them furniture. Soooo much to consider! My niece finally honed in on the purple kitty (I can't remember her name there were so many). It was a Halloween kitty that we could dress in a Halloween get-up with a witch hat and broom. So cute. The store employee filled it with stuffing and asked if we wanted more. The baby chose the heart and handed it over to be placed inside. The outfit came separate. Once purchased the store employee asked if we wanted him to dress the cat. Lol.... Too cute. They were very helpful. You could easily spend hundreds of dollars in here if you purchase more than one outfit, furniture, voice options, etc. But it's a key memory for the baby and she loved that cat.
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September 2022 by John 4
I got my eevee fixed here and they were very helpful. Sara helped me fix the tail. I upgraded her scent and she showed me some spray to make her fur look better. I will always go back to this place because it is a fun location.
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September 2022 by Salome Simon
the staff are soooo nice ! thank you so much
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August 2022 by Zora McKissic
I have been to this location twice now to make a bear for someone special and each time my experience was soured by poor customer service. On each of my visits, I felt rushed through the process of making my bear and as if my experience there was unimportant. I have been a life longer supporter of Build a Bear and this is the only location close to me in my new residence, but the service is just terrible. Great stock of items though, I really enjoyed the vast selection of bears and clothes.
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April 2022 by Emily Ford
Helpful and friendly staff really made my visit magical. Would love to go again sometime.
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April 2022 by Wa Wa
Nice and full of items you can purchase!
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January 2022 by Gregory Atkins
I got the cool kid Griffin Claw from this location! 10/10 would recommend!
