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November 2023 by J V
I called as a new patient and was asked to hold, well after 15 min, I thought well let me give her 5 addl min.. I finally hung up, called back and an voicemail service answered . . I don’t care to be a new patient if that’s how they handle current or new patients
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November 2023 by M White
Sadly, they were a complete waste of my time. I called as a new patient and specifically asked if I was able to schedule a telehealth appointment. I was told yes, and they collected all of my information to set up an appointment for a few weeks later. In the meantime, I was sent a zillion reminder messages and requests to confirm and check in to my appointment. Less than an hour before the appointment, they canceled the appointment, saying that the practitioner had a family emergency AND that new patients aren't even permitted telehealth appointments. How did this even happen?? Highly disappointed.
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November 2023 by Mike Jensen
I wish I could rate higher. I've been a patient here for 2 years.The support staff have been hit and miss. Some are friendly and professional while others lean on the furniture and act as if I'm putting them out...There has been a recent change in doctors and I am very happy with Nina! She was thoughtful, patient and listened to me, my history and current non-skin related issues impacting my topical compliance. I appreciate her approach and she eased my concern about the provider change.Unfortunately, today, I went in for a follow up and saw Tierra instead. I'm glad some have had a good experience with her, but unfortunately I did not. She didn't listen to my one request nor did she ask about topical compliance. I assume there were some notes about my history on my chart from my last visit, but I'm not sure. If so, she didn't read them, nor have the awareness to ask about anything as Nina did... I did not feel comfortable stopping her rushed exam to repeat the same conversation.I left with a follow-up with Nina and will not make that mistake again.For me, anyway, Tierra is a no go but am thankful to have an option like Nina available. Had I went to Tierra first, I'd have been looking for a new office.3 stars is an overall average of my many appointments here and not simply this last one. (Otherwise it would be lower)
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November 2023 by Treena Bell
Had my first appointment yesterday with Tierra, MD. I love her personality, she took time to explain my issue. The staff was friendly & efficient the office was clean.
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November 2023 by Terry Mickens
Poor office management and substandard client care. Had a lapse in medication twice due to ineffective communication with the office - never answer the phone, straight to voicemail, not responding to calls or email. Poor professionalism. I have written to BBB.
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November 2023 by Fernanda Krishack
So unhappy I went there for a hairbomp on my right side bikini area and the injected me with steroids living a uneven bikini side looks from my left side . Every time I call to been seeing again to see what the can do to fix it they put me on hold and send me to a different operator. This happened in national harbor office. Is terrible how the avoid my calls .just be careful with this office.
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October 2023 by Sabrina Aminmadani
PA Nina is hands down one of the best providers I have yet to know. She is the best person to go to for any acne concerns and is very knowledgeable about all times skin related. She is very sweet and just a great person. Thank you Nina for all your help with my skin journey!
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October 2023 by SERENIA Moore
I have an appt for 8:20. I don't get checked in until 8:30am because there was no one at the front desk. Once checked in they tell me to sit. 3 people walk past me. I finally asked if the doctor/np was in and was told yes. They took me to th back at 8:50. The young lady said my name didn't pop up on her screen.I said you did see me sittig here she said she did. Nurse p finally come in and she is intense. No apologies just let's get to it persona.I don't see me coming back.
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October 2023 by Michelle Ramsaroop Berry
My son was seen, I have called and left several message to speak with the provider. It’s going on 5 days and still have not gotten a phone call: I’m not sure of how effective communication with patients are, but so far it’s not good. Very disappointed in this office and how unprofessional they have been:
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September 2023 by W204 FE12
THE WORST DERMATOLOGIST. DO NOT GO HERE. The staff there has the worst communication and they never answer the phone. I have had to reschedule my appointment twice because they were cancelled by the office itself. The second time my appointment was cancelled no one even bothered to call me. I had to call THEM to find out my appointment was cancelled. It’s so inconsiderate to people who have to take time off work for appointments. I do not recommend this office to anyone.
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August 2023 by Nanette Acosta
DO NOT GO HERE. Horrible service. They cancelled my appointment twice for unknown reasons and when I called to check on my appointment for when I rescheduled the second time. I was told that my provider no longer worked there and that someone was suppose to call me. NO ONE CALLED ME. They cancelled an appointment I had and had to take off work for but didn’t even notify me. Don’t waste your time going somewhere where they don’t care. Will be looking for a new dermatologist that actually cares for the time of its patients.
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August 2023 by Dwayne Mcclaine
Dr. Garcia is an amazing Dr hands downMy son visited the office and it was very clean and the staff was professional. I’ll recommend everyone that’s in need of an dermatologist to visit her
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August 2023 by Ezeke Ial
They don't answer the phone. Been calling for 2 weeks and they haven't answered once. Left messages and never get my call returned from both this office and the Alexandria office
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August 2023 by Kiya Pyron
A refreshing dermatology experience! I arrived as a new patient and was seen the same day. The staff is friendly, profession and take care of their patients. Happy I found this gem!
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August 2023 by Jon Ross
This is absolutely the worst office to "try" and get in contact with. I call from the time they open till right before they close everyday for a week and no one's picks up. If one does they hang the phone right up before you can even ask a question. This is the most unprofessional establishment I've witnessed. Despite these so called good reviews starting to think they reviews are fake just to bring people to their office.
