-
July 2024 by Joel Korczynski
Couldn't help me with my issue. Did t even try. I spent many hours on the phone over the span of 2 months trying to get it resolved. To date, it still isn't. They have no customer service. I will be suing them to get my money back.
UPDATE 07/31/2024
I used the link the owner of the store provided me and they held me on the chat for over two hours after they knew who I was and they said they were going to read the file. Still no resolution.
-
July 2024 by John Coker
Comcast is the worst cable company ever. I have had cable with many different companies since 1980 and Comcast is the worst. They're the only carrier in the town where I live. Damn they suck
-
July 2024 by Steve Clarke
Greeted me well.
-
July 2024 by Helaine Mark
My experience was the worst I ever had in any store I have been in the employees in the xfinity store in owings mills were really unprofessional about 5 employees did nothing but just stand around making a bunch a noise laughing.When I first came into the store a black gentleman started to help me but then an older black lady needed help to pay her bill on a machine in the store so he rudely just left me to help her out and never came back to help me. I am a short white lady and I was just left standing there till this lady came to help me and I told her I think my phone has a virus but instead of helping me she said if your phone has a virus I can't do anything about it but she didn't even look at my phone to see what was wrong with it all she did was try to get me to leave the store
-
July 2024 by Lynn Wilson
Errol was my customer service representative, and he was amazing from beginning to end he explained every step of the way, I would give him 10 ? if I could, He took care of my technical stuff I never left a finger,if you in Owings Mills go see him
-
July 2024 by Nef G Hernández
The workers in this store are all dark-skinned and are rude to Latin Americans. He also left me talking alone and went to talk to another co-worker: 4/2/24 2:40 pm.
On the 4th I went back with my modern to see if they would help me and he said nothing to me. It has to be customer service. I told him that I had already talked to them many times and they told me that they couldn't help me but that I should go to an xfinity store and that they had to help me. with the problem of my modern that it did not catch the internet, and the man who attended me from the beginning looked like he was in a hurry as if I was running away and I told him that since he didn't care as a customer I decided to cancel the service, the majority of people in this store are rude to Hispanic customers that's not fair.
This week I be twice time at this store and the first time they did not help they said system broke, and yesterday 7/12/24 6:20 pm I was there again and the guy told me if not pay can not help you I was asking for transfer PIN number but he's saying we don't have internet for help you, this store has very badly costumers service, why you guys are like that with the hispanish costumers please.
At this store if you are African Americans you are welcome, but other races please think twice before you go to this place.
-
July 2024 by Sekhmet Nm
Useless customer service representive. No help. Did wrong order. Ignored my concern's. Will never go back. 2nd time at this store. Useless people. Please don't go here. So very disappointed. 0* stars if I could.
-
July 2024 by Timbriah Brown
I had a great experience at the Xfinity store in Owings Mills. I was in and out in 20 minutes after getting the run around on the phone. Ron helped me and was able to get everything set up for me super quickly while being extremely friendly at the same time! I was exhausted from moving all weekend and he ensured that everything was able to get taken care of efficiently.
-
June 2024 by Maria B.
I swear I hate Xfinity services. I was without services for over 24 hours dealing with representatives over the phone. Getting the run around and no results. If it wasn’t for the representatives in the store I would have cancelled services. If I could rate the experience over the I would give it a zero but the staff here were phenomenal! Thanks for saving the day.
-
June 2024 by Tomas Matthew
Worst comcast router return experience. It is so bad that I will never get their service….stick with Verizon
-
June 2024 by stewart eidel
The service here is always excellent, and the individuals are very knowledgeable and helpful. If you can’t figure out from the website, just stop by here.!
-
June 2024 by Carol Anuszewski
Sucks always out today again
-
May 2024 by D Milsten
access to password protected notification from the Xfinity AI is exasperatingly difficult to manage if you are a senior! Basically, never even try to use a phone to reach COMCAST!
-
April 2024 by Chris D.
Mary B. was amazing in solving all of our cell phone problems. She was patient and knowledgeable and a huge asset to this store. Highly recommend!!
-
April 2024 by Henry Metzger
Friendly and efficient staff. Can't remember the last good experience I've ever had with an ISP but these guys are great. If, for example, your cat chews the cord on your router power cable it couldn't be easier to swap it out for a new one. Like under 2 minutes come on thats just great service
