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November 2023 by Key
Will overcharge you for fuel on vehicle rentals EVEN THOUGH YOU PUT GAS BACK IN IT AT THE SAME LEVEL YOU GOT IT AT WITH THE GAS RECEIPT. Employees as this location will lie to you to take more money from you. AVOID THIS LOCATION!! They are not trustworthy at this location and will waste your time. Never had this issue with any other U-Haul truck rental location but this one and I make sure that I always bring the gas back at the same exact level I got it at. Would give 0 stars if possible.
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October 2023 by William Hall
Bait and switch scam. Called me the day before telling me I either need to drive 40 miles or to 2 locations for equipment I reserved weeks ago
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October 2023 by Steven
Excellent service, clean truck, great value!
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September 2023 by Jeannie O
Do not recommend. Go to another U-Haul just down the road. Took 40 minutes to check out and the gas meter was wrong. Rude General Manager Brad Mayhan. Took no responsibility for a bad experience. Also I used the MovingHelp and they were an hour and 20 minutes late for a 2 hour reservation. I was charged for the full 2 hours and they were there 13 minutes. They do not answer their phone and the mailbox is full.Bad business all around.Corporate U-Haul told me to finish the day and then they could review the case. I got nowhere afterwards.There is another U-Haul just a couple of miles down the road. Go elsewhere
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August 2023 by Ale
Staff at this U-Haul office are rude, lazy, never pick up the phone, very unprofessional. U-box staff, on the other hand, were friendly and professional.
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July 2023 by tiara grant
Jordyn and phill are very professional so if you come ask for those guys !!
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April 2023 by Cynthia Otieno
The process at the counter was great and the guy was very pleasant. Only problem I had was another customer had issues trying to figure out her own details. I guess it was her first time. Her truck they gave her was blocking in my truck. They told me she will be right out but she wasn't. I had to go back in there to ask what's going on I needed to leave! So finally after 15-20 minutes the woman that was helping the lady finished with her and came and moved the truck for the lady. That's what I asked in the first place. She could had ran out to move her truck so I could leave. That was very inconvenient on their behalf and I should had gotten extra time for being held up. Not sure if I would recommend this place if the staff doesn't have the courteousness to use common sense to satisfy all customers not just one customer.
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January 2023 by Lizard of Oz LLC
The staff here makes it absolutely clear they do not care at all about the customer! Management and staff always has an attitude. Avoid this location if you can.
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December 2022 by Shiya Bee
I purchased a one bedroom moving kit on 11/27/22 online and picked it up on 11/28. The guy gave me my items and I left. Showed up on 12/27 to return a few large boxes that I didn’t use and purchase smaller boxes for my move. Firstly, I don’t like how the Kevin Gates looking guy at the desk tried to play me, saying the boxes looked bent up and used when I didn’t use them at all. He literally tried to debate with me on whether the boxes were used or not. I should’ve walked out then and there but I needed to exchange the boxes ASAP. Then when I gave the guy my receipt, he said the order was refunded to my card on 12/5. I had no knowledge of that. Basically said they can’t return something that was refunded, I get that but making an impression that I came and picked up the items on 11/28 and then turned around and asked for a refund on 12/5 is absurd! Something shady is going on in this store. The rep that loaded my items were no problem at all and actually allowed me to return the boxes, but that Kevin Gates looking dude and the white guy is really annoying and bad for business. Will not patronize this location ever again.
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December 2022 by Michael Mandis
Had a “Guaranteed” reservation for weeks. When I show up, they don’t have the trailer. Some one from dispatch should have called me, they said. No one called. The manager acted like he couldn’t have cared less. I felt like I was at the DMV. Lousy service and attitude.
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November 2022 by Joel Atkinson
Guys are very friendly. No issues in and out picking it up quickly and dropping it off was a breeze. Thank you to the staff.
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September 2022 by Johnathan Lewis
Very good service. The store associate was very knowledgeable and polite. Explained in detail the fees that will be add on if I'm late returning the truck. No problem, on time I will be.
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May 2022 by Varun Dingari
Worst experience ever…we reserved a 10’ truck online and Thea reservation was confirmed. But when we reached the location there was no truck available. When we asked the person in the store. He asked me to call the customer service to check the nearest location for vehicles. The customer service never got connected and I waited 1 hour to get a truck and ended up going back home.
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April 2022 by CHRISTOPHER CHEN
Great experience; the location was very clean. Kevin P speaks Spanish; everyone was very cordial.
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April 2022 by Sandra
This place was clean, signs were a little confusing. I was dropping a truck off at nite. Place was spacious. Take picutures of da truck when you drop it off, so if you have any issues. I didnt, but to be on da safe side.
