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February 2024 by Michael Hart
Only been here three times and they messed up my order two times out of three. Got two slushies one time completely melted, and then Gave me hot coffee when I ordered cold coffee. The guy even gave me my item last time like he knew it was messed up and kept saying is that ok like no not really but ok.so expensive for what you really get
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October 2023 by Lashanda L.
There was no greeting as I arrived early Saturday morning. No one was in line. The barista looked at me and continued to make a drink for the previous customer that was nowhere in sight. I would have appreciated a little "I'll be right with you" or "Good morning" but that did not occur even when she stepped to the register. She made my drink and then slid it across the counter only immediately take it back to say there was too much foam in
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September 2023 by Brittany
Very rude customer service. Ordered 3 cake pops for my kids and was told they had a particular themed kind, so that was the only reason I ordered because the kids like the fun ones. After paying they told me they didn't have the themed kind but just the regular ones they always offered. I voiced that I was a little frustrated, but I digress and chose one anyways, but I wouldn't have bought them otherwise. Just for the barista making my drink to be passive aggressive while giving me my drink and saying "you're welcome" with a snarky attitude (also the lid wasn't on all the way, possibility on purpose). Completely unacceptable, looking at other reviews, customer service lacking seems to be a trend... thankfully the new one next to Costco just opened, so we will go there from now on and skip the attitude.
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June 2023 by gta neni
Terrible experience. Very bad customer
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May 2023 by Kezia Powell
Kid-friendliness: Horrible horrible customer service…. They didn’t acknowledge us any at all.. overflowed my cup and didn’t seem to care . Just left our order on the table while we sat waiting.. I’d never come back to this Starbucks .. Every other Starbucks I’ve been to they were very friendly and treated customers wayy better.. I don’t think these people like their jobs !!
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March 2023 by Robyn Rhodes
Given a 2 star because 1) my first coffee of the day was made with skim milk when I specifically asked for soy milk. For a lactose intolerant person this is a no, no. 2) great service.
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January 2023 by Mark Rome
Overpriced
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December 2022 by Sharon Pinkney
Love the peach green ice tea's ? ? ?
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November 2022 by Marva Hursey
The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect
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November 2022 by Laura Califf
Love the drinks in a great atmosphere. Customer service is good.
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November 2022 by Aaron Geerlings
One of the better Starbucks, the food and service is the same as anywhere but their interior is fantastic. Ample supply oh fantastic seating including couches and comfy deep upholstered chairs. They did seem to have a fireplace although it wasn't on when I was there.
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October 2022 by Jennifer Ziolkowski
Great!
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October 2022 by flutter and freinds
Wheelchair accessibility: I was doing my grocery shopping and needed a pick me up...how convenient to be able to shop and stop for a cup of Joe. I like the concept plus I was on the stores scooter and the ease of getting to the Starbucks counter made it all the better.
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October 2022 by Lindy
Dietary restrictions: Wide variety of non-dairy options
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October 2022 by Lynn Davis
They are very slow with you order.Parking: There is ample parking
