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July 2024 by Reginald Degrafenreid
The best repair shop ever. Gatlin, Justin and the guys are phenomenal. Customer service is second to none. The work quality is impeccable. I'm moving to florida, but I will only let this company work on my Mercedes AMG GT.
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July 2024 by Crystal D.
I needed a fast but quality cosmetic repair on my car and the SDR team did not disappoint. Gatlin was able to get me on the schedule fairly quickly, and the repair estimate/turn around time was exactly what he said it would be. I very much appreciated the vehicle updates and the night/early morning drop off option for convenience. The damage to my car looks like it never happened. I am very satisfied with quality care taken of my car, she even got a bath and a nice interior vacuum/wipedown. Thank you so much for the amount of time, energy, effort and care you guys put forth. It has not gone unnoticed. I will most certainly be back have already referred family/friends to this location.
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April 2024 by Nneoma Angie
So I recently had an accident and chose SDR collision center to fix my car since it was close to where I live and guess what? they turned my car around like each time I have to drive out, I keep looking for my car lol ? cause it looks brand new now and like it was never driven before . SDR , what did you do to my car ?, how do I rate you all more than 5 stars?? ⭐️ what is a better way to say GOOD JOB well done???.
Here is me saying y’all did a fantastic job on my car repairs and each trip to my destinations feels different. ?
I’m very grateful and happy and yes if you are ready this, please trust SDR for your car repairs they are the best collision centers out here. I rate them a 200,000 stars⭐️
Thank you to the repair team y’all did a wonderful job and I don’t know how to describe this happiness in me ? love you all ☺️??
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March 2024 by Tonya S
SDR located in Owings Mills completed the repairs on my vehicle. I was so pleased with the work that was done. Kudos to the staff and especially Raymond! He was so helpful and provided me the steps along the way.
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March 2024 by Jennifer Atueyi
My Vehicle was damaged in April. I was hoping that they would be able to fix the bumper. Unfortunately, they were not able to fix it appropriately. I brought the car back twice and they recommended to utilize glue to fix the further damages. I also spoke with the General Manager who never returned my call on this manner. Make a long story short, I'm still having issues with my bumper. You'll be better off taking your car to Chesapeake Collison!
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January 2024 by Kevin Burwell
Great place to do business with they get the job done.
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December 2023 by Lotty Johnson Moseley
Recently, I unfortunately hit a deer and was initially very stressed about it. Fortunately, I took my truck to SDR & they made this whole ordeal very manageable. This is my second time using SDR, and they didn't disappoint! They did a phenomenal job again, just like a few years ago!My adjuster was James, and he stayed in communications with me via text,which I greatly appreciated. James went above and beyond with ensuring that I was totally satisfied with their services. I received my truck back earlier than expected. They have a partnership with Enterprise, so meeting the Enterprise representative there made this experience even better. Every staff member that I encountered was friendly and helpful. Charlie felt like family from the moment we met. I highly recommend SDR!!!!
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November 2023 by Tee Stanley
So I’m typically not a review writer. However, I felt compelled to write a review highlighting the awesome service I received from SDR Collision. After being involved in an accident, I took my car here for repairs. It was among several companies approved by my insurance company. I’m so glad I chose SDR. From start to finish, the customer service I received was top notch. I just picked up my car and can say they exceeded my expectations. Amy and Justin were very professional, yet personable and kept me up to date on the progress of my repairs. This is one of those businesses you hope you never need again, but if I ever need collision repair in the future, this is definitely where I will take my vehicle.
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October 2023 by Michael Bewaji
Was unsatisfied with the work and customer service from management. I was never followed up with to rectify the situation, was drawn out and concerns not taken seriously. Communication with pricing and details of the work was unprofessional. Was hoping for a better experience and did not receive that.
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October 2023 by Bobo Brother
They do very good work!
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October 2023 by ALL THINGS TRUMP “2024”
A GREAT BIG THANK YOU FOR ALL YOUR HELP AT SDR !!!Mr. Edson, and Miss Sarah, are a great team, and together they made me feel so much better about my unfortunate car accident... They were great with getting this extremely difficult repair for me!!! I wish i could go to SDR all the time but I can’t, and so it’s always a nice treat for me when i can. I truly appreciate all of your reassurance and total dedication to getting my beautiful car back to its original condition. long story short i bought a new car and had SDR do the cleaning/detail work as I do with all my new vehicles. But shortly after they did the detail work I had an accident, ~!@!#$%^&*er !!!! son of @#$%^!&^ I was devastated! The car was a DISASTER!I have been going to SDR for a long time because of their excellent hard work and reputation, but I never had body work done just the cleaning services in the past. So this time it was for all the marbles so to speak because the damage was bad and the paint on this car was very special and very hard to replicate. Not only did they get the repair work right but they interfaced with me and the insurance company perfectly. The reason this work had to be PERFECT was because the car was PERFECT and very special to me - let me explain: I had searched for this particular make, model, year, color, manual 6 transmission, wheel, seats and engine combination. Only 20 were made and so when i found it down in Texas I had to buy it sight unseen from a dealer before it was sold to someone else. No time to waste 50K BOOM. And on its way from Texas to Maryland. OMG I was so excited to finally after a year and a half of searching finally i got it! the 3 week wait for transport was killing me. Cadillac CTS-V Coupe, 6.2 liter all aluminum block, 1.9 liter supercharged engine with a manual 6 transmission - Black on Black on Black with Red Brembo brakes now finally had arrived. This car was so hard to find and finally after a 1 year and a half my search was over.It was a chancy move but in the end it was worth it. And so after the accident I wasted no time calling Mr. Chuck for his help. I seriously needed counseling after all i had been thru to get the car and to then bust it up the way it was. When I called Mr. Chuck for his help at SDR he met with me immediately and looked over the damage and reassured me my car would be better than new... Afterwards he introduced me to Mr. Edson and Miss Sarah. I was really upset about the car and was really concerned becasue the paint was a very unique type from Cadillac called "tri-color." It looks like a deep candy paint and has so much silver flake visible, its amazingly beautiful and here it is all scraped and dented and scratched, even the wheels were damaged... I cant believe the mess I made of this car. This is a job for only the best seriously only masters of the art can repair this. Not your average paint repair for sure. I didn't think anyone could ever match the factory paint but they did... You know they did or I would not have taken so much time to tell this story. I had to drive it to work the other day and when I got a glimpse of that silver flake in the sunlight I was so happy. They really did it, what an incredible job... I am so pleased from start to finish, A to Z, from taking the car in, to calling me on every step of the process, and dealing with the insurance company... Symbolically, "I tip my hat to everyone that had a hand in this repair."I have to go back and I hope to meet with the craftsman that did the actual painting and piece work on the car becasue they are some unsung heroes behind the scenes that need to be thanked as-well for sure...Thanks again, you have a customer for life indeed...
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August 2023 by Santiago Labastid
Great!!!!
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August 2023 by Paige Leslie
This collision center is the most unprofessional, racist, and down right mediocre shop I’ve ever experienced. My vehicle was not personally worked on but I’ve had family get very unsatisfactory work done. But more importantly for anyone interested in getting a job at this shop. Please consider any other options. It is a hostile work environment. With reports of racism and threats with firearms that employees keep on or near the premises. Employees yelling racist slurs through the office (let alone what’s said behind closed doors). Please do yourself a favor and run the other direction if you find yourself involved with SDR collision center in any way.
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August 2023 by Roger Aleong
My car been in adr for 3 months I will never come backService: Auto body & trim repair
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August 2023 by AJ Smith
Great experience with SDR! They made my 2016 Honda Civic look good as new after an accident. Highly recommend!
