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February 2024 by Cassandra Payton
Customer service was good. I ordered a spicy chicken. Wrap. It was inedible. The chicken was so hard and dry I couldn't bite it. Total waste of money. I had to throw the entire wrap in the trash. I'm hoping it was just bad timing.
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February 2024 by David Hunter
This is the closest Ethanol free gas to my home. They sell 90 octane ethanol free gas, perfect for small engines. It’s at all the pumps but has a separate hose so there’s no ethanol contamination.
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January 2024 by Crystal Gross
Neko is a excellent worker with good customer service skills
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December 2023 by Jay Jones
I frequent this location daily and the customer service has definitely improved. The evening cashier Nica is friendly and always has a smile. There was a huge rush the other night and her and the guy in the deli did a great job getting orders out keeping the line down by themselves
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December 2023 by Sylvia Dickerson
I am extremely appreciative of the wonderful service I received an employee, Shanica who really assisted me in my situation with my Royal Farms card. I did not get the help I needed from computer personnel.
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November 2023 by Kevin Jones
Clean location I personally never had a problem here great service 11/14/23
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October 2023 by Rae Love
There is too much of an “I don’t care” attitude, or “I don’t know”response at this location, and it did not used to be that way. I was there today and listened to a customer explaining that she was unable to have her credit card work with the tap feature at the pump. It was unfortunate that she had to wait for at least four minutes while one of the team members was texting on their cell phone and looking at their phone. The customer explained that she was concerned about her credit card information. She was told I will watch you at the pump and that just happens sometimes. The woman expressed her concern about the tap feature not working and her card not being accepted. There seem to be an “I don’t care” vibe and a level of apathy that was unfortunate. I used to really like this location and now it has changed
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August 2023 by sketchmode
the worst rofo chicken/food I’ve experienced; My dumb*** even paid 2$ extra for a side waffle and it turned out to be a a damn rock. Like what r u ppl doing over thereMight as well go ahead and shut this place down already
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June 2023 by Steven Agent
I purchased a car wash and some gas at the pump. Once I finished pumping my gas, I preceded to enter the car was, but it was inoperable. So, I went into the store and asked for a refund. The employees were rude and did not give me a refund. I was told that the car wash purchased is non-refundable. There is no sign outside at the pump that states the car was is non-refundable. The cashier pointed to a 6 inch by 6 inch sign that's at the end of the counter. I again stated that I bought the car wash at the pump where there is no sign. This is an illegal and deceptive practice. I personally will support this establishment anymore. Not to mention that on 2 occasions I purchased a 3 piece chicken meal and both times, when I arrived home to eat it was only 2 pieces of chicken in my box. This location at 9640 Reisterstown rd. seem to have either thieves or incompetent employees.
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June 2023 by Jacqueline Barnes
Don Anderson is the most pleasant and accommodating manager of all the Royal Farms stores I have frequented. He always greets his customers and is pleasant.Michelle Horner is also wonderful as she keeps the coffee bar clean and well stocked. She is one of the friendliest person on your team! Also kudos to Aniya who always greets me with a smile and kindness. She has a bubbly persona which I greatly appreciate! I love this store and the fabulous team you have here. Royal Farms you are an asset to our community!
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June 2023 by D “Wyatt” Gib
FRI @7:45 no dark meat chicken at all,not just not cooked yet according to their cooks, other say just lazy, only reason for 2nd star is other employees are great. This happens frequent at this store. Will call manager tomorrow.Their response is just lip service bc I did go to their we site and make a complaint without a response from anyone, no email, no call/text, nothing.Went down again yesterday, 11pm, all chicken looked like it'd been under heat lamps for days, didn't risk buying it, just got some fries.
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June 2023 by Vintage-ImG illmindedgaming
Went in for some fries just now. The guy was on the phone talking over all the food with no mask. Ordered a small but he gave me a large of old fries. I told him I'll just get a refund he then says he has some coming up in 5 minutes. After 15 minutes and him still being on phone the fries were still not ready. I just got a refund. Cashier was ?
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May 2023 by Ravon H.
Came by today for a quick fill up and car wash. Prices are cheaper by a few cents than the other gas stations that are near by. Lot was clean. I paid at the pump so I didn't experience the store. 14 pumps at this location so more than likely you won't need to wait when you want to fuel up. You can use contactless pay at the pump. They have two vacuums and one air pump on site but I didn't see how much they cost. You will only be able to make a right out of the lot most of the time. There is no light and heavy traffic on Reisterstown road. If you purchase a car wash you get a 20 cent per gallon discount.
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May 2023 by Michael
This place has definitely improved (or maybe it seems better when you go to the highs across the street). They've seem to have been doing better at having the air machine working & keeping the trash from overflowingI like the new self check out that were installed. Overall selection is good & pumps are fast
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April 2023 by Aprile Crawford
Well lit, clean pumps and no wait at the car wash! Win! Win! Win!
