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April 2024 by Rosalind Clemons
I needed my cats nails cut asap. Catonsville location allowed me to come in the same day. When i called Owings mills location, no one from grooming ever answered the phone. When someone else answered from another dept, i was told to put my name on a list and Miles would call me back. I've put my name on the list before and no one called me back. I've gone to Owings mills location several times asking about getting my cats nails cut and no one is ever available. Catonsville location was very friendly and made time to fit me in for something that would only take 5 minutes.
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April 2024 by Melissa Willoughby
It's my place of employment of course it's great.
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April 2024 by Dominique Gilliam
The cancelled my appointment the day of and said I would get a call back to reschedule and 25% off his grooming service since they had to reschedule. They never called me back it’s been over a week. I don’t trust them and frankly they don’t keep their word.
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March 2024 by Toniann Wortham
This store is horrible they have canceled my dogs groom every appointment for the last 3 months and then called me last minute to tell me it wasn't their issue they had to cancel. I spoke with Dana who made no attempt to accommodate the fact that I have been cancelled 3 times or to squeeze my pet in. Every time they reschedule they push me out for months and they tell me the day of the groom they need to cancel I would recommend going somewhere else that values your time
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February 2024 by K Hicks
Found the water bowl that I needed. Twice as much as aprevious bowl I purchased. ?Check out was quick.
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February 2024 by Joyce Roberts
Well stocked and very friendly employees! :)
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February 2024 by Jonny Rico
Best animal supplies spot in the location. Great customer service.
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January 2024 by Nikki Rolling
Very few salespeople on the floor to assist customers. Well stocked inventory, but there is little directory information available...you know of just have to figure out what is where in the store, but it not a difficult task to udnertake given the store is very small in comparison to other locations.
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January 2024 by Mike G
Great customer service
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December 2023 by Keith Leese
The staff is very helpful kind and polite they led me to the dog food I needed and the knowledge they have for the dog food they have very great place it's clean easy to park in and place to get to very highly recommend this store
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November 2023 by Monisha Jairaj
Super helpful staff. We have a new puppy and we know we're not training her right. I walked in here and asked them a few questions. Everyone was eager to help and gave me great suggestions. I was impressed with their puppy trainer, Asher, giving me so many tips and suggestions without me having signed up yet. We signed our puppy up for behavioral classes.
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November 2023 by Rae
My dogs have been groomed here a couple of times ao far and the experience has been great. I love the option to pay ahead of time so I do not have to wait in line once I have them back.
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November 2023 by Nik D.
Today I was helped by one of the best managers when she could've told me to return next time since they had not that many people working. But she went out of her way and I will never forget her going above and beyond
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September 2023 by Concerned Customer
Be careful who grooms your pet. I’ve witnessed animal cruelty at this grooming salon by one of their groomers and will never bring my puppy back.
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September 2023 by Eustace Simon
Very clean store normally shop on line but first time in a PetSmart store in person got some treats for my dogs ? I will be back the service was great very friendly environment.
