Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Owings Mills store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and dog training classes. Customer experiences at this location vary. Many staff members are noted as very helpful, knowledgeable, and generous, with one manager going above and beyond to assist a customer. Positive interactions include cashiers patiently explaining product differences and associates providing thorough education, demonstrating genuine care for pet well-being and customer success. The staff can be friendly and approachable, making for a pleasant experience. However, service can be inconsistent. Some customers report encounters with staff who seem annoyed, depressed, or not in the mood to engage, leading to feelings of being unhelped. There have also been procedural issues, such as confusion with check-in processes for services leading to missed appointments, which some find frustrating compared to other locations. Despite occasional bad days, some customers are willing to give the store another chance, noting the overall qualifications of the professionals.
Bought fish food and staff were very nice. They have so cute ferrets there 🥹
July 2025
I returned an online purchase to the store. The transaction was fast and easy. The store clerk was very helpful, informative and friendly.
June 2025
My poor darling cat messed himself on our long journey back home and the manager of this Petco helped me clean him up and prepare him for the rest of the ride. I could not believe the generosity. The customer service is unbelievable.
