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November 2023 by Sheri L. Allen
Came for alignment at Owings Mills loc. & Mike did a bunch of extra things today without charging me (including getting the tire light that was on for years to turn off!) I don't live close but I'm bringing my car back!
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November 2023 by Stephanie Weaver
My husband noticed my tire was low. And discovered there was a nail in it. He called late Sunday night, to make an appointment as soon as possible. They were able to fit us in 6pm on Monday. Well, everyone on 84 decided to crash into one another (as usual) and I was not going to make it by 6pm. Called and Kam told me, it doesn't matter. Come anyway, we will make it work. I got there around 6:20pm. I walked back out at 6:35pm. Wayne and Alex both worked to get my tires on incredibly quickly. Thank you so much Kam, Wayne & Alex! I was a nervous wreck driving knowing there was a nail in my tire and ya'll just... made it work!
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November 2023 by Mae Bochau
I was in the area and knew i needed an oil change. It was not busy. I was taken right away. The young man at the counter was personable and pleasant. The tech seemed efficient. I was happy to have it done.
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September 2023 by Pattiemac
Alex is the manager and he’s excellent in customer service and knowledgeable about vehicles. This guy s my new spot for regular maintenance
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August 2023 by Robert Cardoni
Mr tire are consistently a great place for tires and service. On the rim and out the door! But the service here shines. Especially from the technician Joey. Thanks for making my visit easier and more pleasant!
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August 2023 by mike cohee
While visiting her dad in Reisterstown, my wife had the low tire lite come on. Def a leak as back tire was low. Called 4-5 places and nobody could take her till later in the afternoon. Called Mr Tire and "E" said Ill get her in within an hour. She got there and they basically took her right in. Glad she stopped. Nail in tire. Within 30 min she was back on the road. Great service!
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July 2023 by C Watson
My first time using this shop to get tires replaced. I’ve had a wonderful customer service experience and will be sending referrals their way!!! I started my service at the Randallstown location and it was atrocious. Owings Mills Mr. Tire is the absolute BEST! I’ve interacted with THREE, yes 3, different team members and they’ve all been outstanding!
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July 2023 by Cindy Huggins
Wow daughter and husband had a blow out around 5:00. Stopped in for help. Wouldnt help them. Told them to come back tomorrow. They were riding on a flat tireYou lost all of our business. We wont be dealing with you anymore.
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June 2023 by Antwaine Jenkins
I’ve been using the Mr. Tire Owings Mills location for years! I’ve never been disappointed. Alex, Kam, other customer service representatives and technicians are top notch. I recommend them to everyone! The service is excellent, their advice is sound, and the products are high quality!
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June 2023 by Linda Im
Great and honest customer service from Alex! A bit of a wait time but they were busy which is completely understandable. I'll be returning for all of my car maintenance needs from here on out! Thank you Alex and staff!
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June 2023 by Zinovi Golodner
The Mr. Tire man in charge looked up the tires needed for Elantra and determined that 205/65/16 is the right size. He told me to come on June 8 at 10:30 to get the tires. I show up as scheduled, and another man in charge tells me that he does not have workers to do the job and suggested that I go to another Mr. Tire location and try my luck there. At the other location, they tell me that the required tires were not ordered and told me to come the next day. When I came the next day, they discovered that the Elantra needed 205/55/16 tires that they had in stock, and I got a new set of tires.
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June 2023 by Jordan Anderson
Spoke with El Faygo on the phone to get an appointment and he was able to get me in the same day! Great customer service too. Will definitely be back.
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March 2023 by Legacy Byrd
Thank you for easing my anxieties with an Uber/Hertz rental. I had a very good experience. Didn't have a printed voucher...after being on the phone with Hertz maintenance support for hours, on multiple days because of a glitch on their end. I went in, they pulled up the ticket/voucher...they fixed what needed to be fixed. I'm super grateful.
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March 2023 by Inceptions Design
Thank you for easing my anxieties with an Uber/Hertz rental. I had a very good experience. Didn't have a printed voucher...after being on the phone with Hertz maintenance support for hours, on multiple days because of a glitch on their end. I went in, they pulled up the ticket/voucher...they fixed what needed to be fixed. I'm super grateful.
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March 2023 by Francheska Greben
I have never in my life experienced such disrespectful people. Let's start with the lack of communication. I made an appointment to get my tires changed at 1 pm and waited for 3 hours. I had explained to them that I have to go pick up my son from school and thier response was that it is not thier problem. Alex Freter has no customer service skill. He spoke down to me and spoke in a very condescending tone. I had to pay an additional fee for the alignment which I was perfectly fine with the additional payment since I prepaid for my tires when I scheduled the appointment but I had simply asked for 50% off for the allignment since I was made to wait 3 hours for a tire change that was scheduled and everyone was so rude. That is when Alex said he will absolutely not do that and he can't control how long I waited for. If this is how Mr.Tire runs all their locations NEVER GO THERE!! I will never recommend your business to anyone. If I could give 0 stars I would.
