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July 2024 by Dejanee Thompson
Horrible experience!! Went there to do a drug screen for my employer and noticed the kiosk were down. I proceeded to the front desk saying good morning and was completely ignored. The desk clerk was a light skinned girl with twisted locks, was unable to get a name. She continues writing up paperwork and directing another patient to the restroom. Still looking down as she’s writing, she states to me “Ma’am, do you have your paperwork”? As I’m pulling up the information from my email by phone, I respond, “ I’m getting the information right now for you and good morning to you.” She ignores me. I guess the word “email” finally registered in her head and she states she can’t pull any information that needs to be scanned. I asked her is there a way to pull my information by the code underneath the barcode if physically typed by her and she states with an attitude “No, I can’t help you.”
I really don’t understand the need for attitude. If you are that unhappy with your job, find another one!!! Till then, change your attitude and treat people the way you would like to be treated. It’s already an inconvenience that the systems are down but don’t take it out on patients who are only trying to do what they need to. You are the face of the company when sitting out front so make the experience the best you can. Especially when someone is greeting and acknowledging you as a Labcorp employee!!! This place needs to be shut down and looked into because the lack of professionalism and courtesy is ridiculous.
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June 2024 by Shirann Roberts
Lawd. If you need a drug test done don't come after 2 they don't do them and If your like me and come in at 10 because that's when they start doing them , bring something to read because they gonna make you wait.
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April 2024 by Natasha Francis
The guy at the desk was rude. I had an appointment, but I didn't have to wait long. The girl who drew my blood was nice. However, I had blood work done on Tuesday 3/19 and I'm still waiting for my results. It's Saturday morning 3/23!! What's taking so long??
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April 2024 by Lynette Harris
The bathroomm did not have soap or hot water. Thankfully I had my own hand wipes. These unsanitary conditions were upsetting. This needs to be addressed. I will never come orcrevomnend this site....horrible.
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February 2024 by Jeffrey Carrion
This location is not fit to service infants.I regret to inform you of the disappointing experience I recently had with LabCorp services. As a customer in need of prompt and accurate medical testing, I relied on LabCorp to provide the necessary expertise and resources. However, my encounter revealed significant shortcomings in both staffing and supplies, greatly impeding the quality of service.Firstly, upon arrival, I noticed a notable absence of adequate staff to accommodate the volume of clients present. The limited personnel seemed overwhelmed and unable to efficiently manage the influx of individuals seeking testing. I made an appointment for my 2 week old son and the labcorp employee told me there was no sufficient staff for an infant at that time. Consequently, there were prolonged wait times, exacerbating the inconvenience for patrons and raising concerns about the overall effectiveness of the testing process.Furthermore, the inadequacy of essential supplies further compounded the challenges faced during my visit. It became evident that LabCorp lacked sufficient materials to conduct the required tests, resulting in delays and uncertainty regarding the completion of my medical examination. I requested blood to be drawn via his arm and the employee told.me they did not have the supplies to do so. Such deficiencies not only undermine the reliability of LabCorp's services but also raise questions about the organization's commitment to maintaining essential resources for its clientele.As a customer, I had anticipated a seamless and professional experience with LabCorp, reflecting the organization's reputation as a leader in the medical testing industry. However, the encountered deficiencies in staffing and supplies have left me deeply dissatisfied and concerned about the reliability of future engagements with your company.The LabCorp in Ownings Mills is not fit to service infants.In light of these observations, I urge LabCorp to reassess its operational protocols and allocate adequate resources to ensure the provision of timely and comprehensive services to all clients. Addressing these issues is essential to upholding the trust and confidence of customers who rely on LabCorp for their medical testing needs.Thank you for considering my feedback, and I sincerely hope that steps will be taken to rectify the identified shortcomings and enhance the quality of service provided by LabCorp in the future.
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February 2024 by Asia Johnson
I’ve been going to this location for a little while now. Everyone was nice and every time I get my blood drawn it’s painless.
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February 2024 by Kharii Washington
Me and my son came on 1/5/24 to get lab work done we had appointments waited for almost 30 minutes our name kept disappearing off the tv in the lobby the tall guy at the front desk called multiple patients that came in after me and by time me and my son was able to get in the back we was told to go to any empty room in the back there was no empty room another young man sitting up front just on the phone and there was a brown skin girl with glasses and a patient left out the room and she told Me and my son to sit in that empty room and then after 8 minutes me and my son got service she came in the room and apologies and I already had a attitude because we sat and waited in the lobby and to come back to the room and still had to wait IF THE STAFF DO NOT WANT TO WORK THEY SHOULD NOT BE THERE
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February 2024 by Nadraia Lawson
If I could give 0 stars, I would! I went in on a Saturday for a drug screen. Upon my arrival, I signed in at the kiosk that read "looking for an available appointment time" (or something similar) after entering my information. The screen went idle, so I proceeded to walk to the front desk to ask for assistance, as I was stopped by a woman of African American decent with crinkled dreadlocks, who told me not to approach until I completed the kiosk. Humbly, I turned around, attempting the kiosk sign-in again as she shouted, "We haven't had problems all morning." At this point, I walked up to the desk and just blurted out what the screen message presented because, at this point, I had tried the sign-in three times with the two kiosks provided. The angry bird then enlightened me that they don't do drug screens on Saturdays. Had she been curteous with my initial approach, then we could have come to that conclusion earlier, saving me the frustration and her lots of IGNORANCE. She needs a warehouse job handling pallets because customer service within the medical field isn't her calling.
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January 2024 by Priya Gupta
I would like to start by saying the phlebotomist who drew my blood a few weeks ago was very friendly and i had great customer service that day. I walked in with no appointment at 3:45 and was told they close at 4 but they took me in with no complaints. I came back a few days ago as a walk in for a drug screening at 3pm and the man at the front desk told me “i was too late and they stopped taking people at 3”. I explained to him that i was just there the other day and had work done at 3:45 and he told me “nope, must’ve been 2:45”. I said okay, and left. I made an appointment that day to come back 11:45 in the morning. I checked in at 11:40am and wasn’t seen until 12:35. They took every person WITHOUT an appointment before me which made no sense. Would absolutely not come back here.
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December 2023 by Paris Hollaway
No answers the phone in a timely fashion
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November 2023 by Linda Knight
I Had Blood Drawn there on the 10 of October and still nothing on my Results and when trying to call them they pick up the phone and then just hang up this place should be shut down for real or these people needs to be replaced
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September 2023 by Lititca Brown
This is a horrible place of business on the weekend. They have lost Mt labs twice now and it is ridiculous as these labs are crucial toy health. I made sure they pull all the necessary labs how in the world so they not get the right results in the end. What do you do when you are entering the codes. You are playing with people lives THIS IS NOT JUST A JOB! If you do not have the heart to do this work please please find another job. I am so disappointed with the service here that it's shame. Then when you call to inquire no one answer Labcorb directors please help patients in need
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September 2023 by 007 smooth
5 to 6 hours waiting times extremely slow and tech sound very rude
Un professional!!!
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August 2023 by solid devil666
came here twice minimum 1 hour wait for the appointment people no good!
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August 2023 by tim hidden
Extremely slow. Waited over 2.5 hours for a simple pre-employment drug screen.
