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March 2024 by John Kauffman
I worked with a representative over the phone and online. I digitally signed my return, and after a month my return had not been filed. My "tax pro" told me to call, customer support, and they are just as clueless and incompetent. This is a disaster.
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March 2024 by B. Nelson
We were assisted by Muhammad Ramzan. I find him incompetent as a Tax Pro. He is not that accommodating. You need to check everything that he does. There are moments that we need to rectify what he was doing. He also ask questions that we cannot understand, and he did not explain. He has this expression, “It’s okay.” but we feel uncomfortable. We stayed for more than an hour. I think he needs more training.In addition, kindly give this branch some good ambiance like live plants and an air humidifier/purifier. I smelled some cigars in the middle of our stay.
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May 2023 by Monitor L.
One of their tax professionals did my taxes wrong last year. I purchased the extended peace of mind guarantee so I was told I would receive a check for the $500 in additional taxes as a result of the mistake. The tax professional told me it would take 4-6 weeks for me to get my money though a claim submission. After 2 months I still hadn't received any money, and I learned the professional never submitted the claim. It took two weeks of stopping into the store for them to finally submit the claim. Then 6 weeks later they denied it because they claim they didn't do anything wrong.Don't bother with H&R Block. They'll do your taxes wrong, charge your for it, and then deny guarantee claims because they think you should be smarter than their tax professionals.
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April 2023 by Daniel Lebakken
Extra inconvenience at every step. Communication was not existent, and could have removed the hinderance.
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March 2023 by Natasha Loiseau
I had a phone appointment with Ugochukwu Eze. He did not call me on time but more than 30 minutes late. When I explained that I uploaded my information to the portal, he said he would call back in a few minutes after looking at it. 2 hours go by and I finally get a call where he tells me he couldn't find the documents. That took 2 hours to figure out? So I emailed the docs directly. Ok, cool, he says he will call back again and I ask whether it would be within the hour. Yes, he says.I got no call back. I emailed twice over the next couple of days to see whether he had any feedback on my IRS letter. Nothing.Ugochukwu Eze GHOSTED ME. Which is just absurd. Is this how you do business now? I ended up going to an HR Block in Reisterstown instead (which was a great location, I'll be leaving them a glowing review), because this was downright rude and ridiculous. I know now to NEVER trust this location.
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February 2023 by Danielle puga
First I went to their Hampstead location and sat for a hour and a half because the lady was clueless and rude. So I left and called the hr block in owings mills and mr. huy vo had me come right in. He got me a great amount back and I got a 500$ advance on my emerald card for free. He is amazing knowledgeable and fast. I will only go to Huy vo from now on thank you so much Owings Mills H&R block if it wasn’t for you fixing Hampstead H&R Block’s mistakes I wouldn’t have came back
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February 2023 by Dameon Thomas
Quick and fast. Taxes done with no hassle!
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April 2022 by Marcelina Marcus
Just had my taxes done . I have the greatest agent . Fast , Professional, knowledgeable and patient. So glad I switch to H&R Block..It's always good to go to a company that's been in business for years . It shows they know what they're doing . Taxes ! That's what they do !
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March 2022 by david hamilton
Your staff are very courteous and I had a very nice young man do my return. I will be back next year, God willing. Thank you very much. David C Hamilton.
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March 2022 by NADINE BROOKS
Vivian Scott was very professional in dealing with me and explained every step in the process to my understanding.
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February 2022 by Meka LANE
Because the lady that did myself an my hubby taxes was phenomenal I would tell anyone an go to her an get there taxes prepared there
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April 2021 by Bill Powers
THIS WAS MY FIRST TIME DOING MY TAXES WITH H&R BLOCK AND MARK DYCE EXPLAINED EVERY THING TO ME STEP BY STEP. I WAS PLEASED WITH THE RESULTS HE GAVE ME.HE NO HIS JOB, VERY PROFESSIONAL. ALL I CAN SAY IS KEEP UP THE GOOD WORK.
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April 2021 by rajoshcj
i been using HR block for few years, it saves me time and i use same person who is aware of my taxes and does a good job with it.
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April 2021 by Khaleelah Shabazz
Good location and experienced staff.
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April 2021 by Naomi Hafter
Good service, helpful