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December 2023 by T Lampley
The team members at this CVS are patient, kind, helpful and courteous. They really don’t matter mind assisting customers. Refreshing!
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December 2023 by Benjamin Bausch
Called Dec. 8, 2023 at 3:51pm. Asked a simple question of the pharmacist - "Do you still offer free COVID tests, as it states online?" After that, the pharmacist says that I can make an appointment. I said, no thank you, I was calling about the free COVID tests you were giving out. She said that I can buy them at 10, 15, or 25 dollars, because the Government isn't giving them out anymore. I asked what is the difference. She said brand. I said thank you and ordered some from the Government because they were giving them out...Her attitude could not have been more helpful - at telling people she doesn't care about their well-being and that she clearly hates her job. If you're that unhappy, then don't work in a place that is supposed to help people. You aren't doing them any favors. And the time stamp is here for your manager's approval. Enjoy.
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November 2023 by Brianna Bond
This CVS is the worse this is the second time I’ve come to this CVS before 9pm and the doors are locked last time the little security lady told she was told by her boss to lock the doors at 8:43pm today I got there at 8:20 doors locked lights on and no workers to be seen they need to fire EVERYBODY and hire new people that actually care they need to fire the pharmacy people too cause they never have kids medicine and I always have to Reisterstown
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November 2023 by Elizabeth Arguelles
This is the worst CVS store I’ve encountered. I bought two 16x20 canvas print online for a same day pick up, did not get to pick it up same day. I called twice that day & was told two different things. The first call I was told it would be ready within 3 hours, called again & apparently spoke with the store manager Theresa & she said she doesn’t know when it’ll be ready & that the estimate time isn’t accurate. So why have the option to have a same day pick up if it’s not really true? Got a call the next day from CVS letting me know they can’t process my order bc they don’t have the materials for a 16x20 canvas print. If I could give this store a 0 stars I would!! Don’t ever go here again!!
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November 2023 by Taryn Ruffin
The pharmacy staff have terrible attitudes and put no effort into customer service. The drive through is always closed. Today they had a sign up that read “Come inside. The drive through is closed from 1-2”. I proceeded inside and was met with the gate down and a rude white woman with brown hair that scoffed and said “we’ve always been closed 1:30-2 inside”. I told her about the conflicting sign outside and no signs inside.. so she went over and snatched down the drive through sign and balled it up then continued ignoring the line of customers including me outside the gate. Go sonewhere else.
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October 2023 by Tonya W
Submitted a request for prescription refill over a week ago. Got a text today stating the refill was ready. I get there around 1:50pm and see the pharmacy shutters are down but people were clearly in the pharmacy area. I then remember that they close for lunch. Not a problem. I waste time looking around the store and begin chatting with an associate who tells me the pharmacy is closed to the public today and will be closed tomorrow. I call a neighboring CVS and inquire if they had my medication in stock and was told no but Owings Mills does. No other CVS in the area had it. I explain the situation and was told there was no way to transport my medication from Owings mills to a neighboring CVS even though Owings Mills location is open but closed to the public.
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September 2023 by Tali G.
I had a script called in three hours prior to me arriving to pick it up. Not only was it "not ready" they had not even checked the calls to put it through. I then waited over an hour for it to be filled. Grotesque establishment and poorly run. 0 stars.
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July 2023 by Phoebe Bonds
I came in well before the pharmacy was closing.. Well just because the pharmacist didnt know how to do his job and could not find the medicine him and some other rude guy who don't know what's going on came out of no where and walked to the back and begin to shut the window in my face talking about come another day after I waited over 20 minutes while he ran around like a chicken with his head gone... Very unprofessional and unpleasant people who work there.
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July 2023 by Julian
Worst pharmacy ever. Alawys a long wait. Then their is alawys am issue. Plus they have an attitude like how dare you be upset we dont do our job
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July 2023 by lynn t.
The good: ample parkingThe bad: my last 3 prescriptions have taken an act of a 2008-2023 Congress to get filled. Pharmacy line is often super-long and slow-moving, plus there are usually few cashiers working. I went 3 weeks ago and the drive through was closed for lunch, same as the interior pharmacy.This new location had such promise. Sadly it is now a promise not fulfilled.
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June 2023 by Nigel R
Attempted to use their same day photo services for an anniversary gift. Put in an order online at 8 am and received an email it was ready at 9 am. When I got off work and went to the store to pick up the order at 3:30 pm the associate said that they didn’t have any canvases in stock and “they meant to call me”. Because someone couldn’t take 1 minute to call me about my order I’m extremely inconvenienced. Go somewhere else that is more professional than here.
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June 2023 by Kayla Turk
The pharmacy department is horrible. Ever since they hired this pharmacist Abigail. The service has went down terribly. The new techs they are hiring aren’t helpful. They don’t check all your medication payment information…before they telling you your medication cost money …when most of the time it doesn’t. I will not be returning here. Everyone that work back there is rude and disrespectful. They definitely don’t take pride in there job or even enjoy what they do from what it look like.
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May 2023 by Ed R
Got my vaccine(s) at this location, easy online appointment and checkin. Lawrence who administered was pleasant, in and out in no time
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May 2023 by Zee Nebre
This CVS was our UPS access point for a while now and every time we go, it seems like they are understaffed and the service is slow. We get our paper towels delivered here every 2 months and every time, they have a difficult time finding our package even if we already point to the big box. This weekend we came in twice to try to pickup our package and the store was closed! We sat there for an hour watching customers approach the door and turn around because there’s “power outage” when we can see outside lights on! There was someone in the store. We saw them take down one of the hand-written signs. CVS corporate better check this one out. I can’t imagine people who actually need their medications being turned around because of a so-called “power outage”. This isn’t the first time we’ve seen this “power outage” sign on that door btw.
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April 2023 by Kimberly M.
I can't get anyone on the phone!!! I've been calling the pharmacy for 2 days about my prescription. Once I waited for 30 minutes. Don't tell to get the app... that's not much better. I tried to post this but I had to give it 1 star to get it to post.
