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“I went to the Drive Thru ATM and made a deposit of $20.00 and it kept my money with the screen reading "It did not detect any money," I called the CS they gave me a Provisional and told me to go into the Branch in the morning and when I went into the Branch (Owings Mills Md) they treated me with such professionalism acknowledged the ATM Error said they had the repair tech on the way and took care of the situation.....This is ANOTHER REVIEW: I went to the ATM again 12/28/23 and the same thing occurred with the ATM Drive Thru. It was a little after 4:00pm and I saw the Bank Employees so I drove up to the window and honked my horn. The Employee WILLIAM came to the window and on the speaker and told me that they were closed it was a little after 4:00. I was so saddened because I needed to deposit my cash. I asked WILLIAM what he suggested that I do and WILLIAM SAVED THE DAY!!! He told me that the Walk-In had an ATM in the Lobby. WOW THANK YOU WILLIAM YOU ARE A BLESSING!!!”
“My experience with the staff at Security Plus Federal Credit Union in nothing short of excellent. They are friendly and it makes you feel r, welcomed and appreciated. They will do their best to assist or accommodate you.”
“Megan (didn't get her last name) was extremely friendly, helpful, personable, and informative. I came in to meet my father who is in a nursing home and having a hard time. We had an appointment set to help get his finances in order. The appointment ended up having to be rescheduled because his caregiver took him to the wrong branch and it became time to close. Even though that happened Megan was very professional and patient in a rough situation. She definitely represents M and T well and is a great brand ambassador!-Blaine Boone”
“My experience was positive as a result of the great customer service, experience, and knowledge that I received from my SECU representative Ms. E. Holliday when closing my auto loan with SECU. Ms. Holliday was thorough, a problem solver, professional, patience, listen to my concerns, a pleasure to speak with, and was able to address all my concerns. She also saved me money with the suggestion of SECU auto pay on the loan. The atmosphere of SECU waiting area was also relaxing and inviting.”
“Always very friendly and fast most of the time. None of their banking products are Innovative per se but still friendly little place we keep your money on deposit.”
“I can’t recommend Keirron highly enough! He played a pivotal role in defending our business accounts and expertly handled disputes related to fraudulent transactions. His thorough understanding of our financial structure allowed him to reorganize our processes effectively, leading to significant improvements.
One standout moment was when he informed us about the importance of deactivating the Visa Updater when debit cards are canceled. This crucial insight helped us avoid potential unauthorized transactions. Additionally, he assisted us in recovering funds by refunding redundant fees, providing us with valuable strategies to prevent future issues.
Keirron’s dedication and expertise have made a remarkable difference for our business. Thank you, Keirron!”
9AM - 5PM
10315 Reisterstown Rd, Owings Mills
Banks
“Friendly employees, good customer service, plenty of ATMs both and out. Was assisted by Katie McElwee years ago, don’t know if she’s still there for a home loan. She was great, knowledgeable and thorough.”
“Long time Tower customer, first-time visitor here. Was definitely impressed by the staff. While I came in for a few simple things the staff made sure that I didn't need anything else and that everything was good. Highly recommend.”
9AM - 5PM
9906 Reisterstown Rd, Owings Mills
Banks
“Customer service is top notch. I was having issues with my atm card and I simply went inside and the teller greeted me and to care of my needs quickly and efficiently.”
“We needed a notary public on short notice and the person who assisted us this morning in Owings Mills (unfortunately I don't remember her name) was very helpful, thorough, and pleasant even though we had many documents that needed notarization through the drive through window. We would like to commend her on her excellent customer service. Thank you!”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
“Wonderful. I was so stressed about having to make an emergency payment I stupidly forgot to make. They gave me great advice, went above and beyond and were not at all judgemental. Shada and the branch manager (?) were great. Thank you!!!!”
“Wasn't there for banking. My friend had a car accident on the street in front of the building and they had their dog in the car with them. The bank manager came out and was very nice and helpful. Let the dog come inside. --my point is there are decent human beings who work here. I can only imagine what their customer service is like with their actual bank products.”
“The staff at this specific location is the by far one of the best customer service experiences I’ve had in a long time. You can tell they truly care and prioritize your needs and not theirs! The manager Yimaj sets the standard for personalized solutions and customer care!”
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“Just wanted to say that Tammy and Kris were outstanding. They helped me secure a HELOC. We had a few bumps in the road with underwriting, but Kris kept working, and he was able to work with them to secure the needed funds. He told me of some other offers that Shore has, including some great CDs. I am looking forward to continuing this relationship with Shore United”