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“I went to the Drive Thru ATM and made a deposit of $20.00 and it kept my money with the screen reading "It did not detect any money," I called the CS they gave me a Provisional and told me to go into the Branch in the morning and when I went into the Branch (Owings Mills Md) they treated me with such professionalism acknowledged the ATM Error said they had the repair tech on the way and took care of the situation.....This is ANOTHER REVIEW: I went to the ATM again 12/28/23 and the same thing occurred with the ATM Drive Thru. It was a little after 4:00pm and I saw the Bank Employees so I drove up to the window and honked my horn. The Employee WILLIAM came to the window and on the speaker and told me that they were closed it was a little after 4:00. I was so saddened because I needed to deposit my cash. I asked WILLIAM what he suggested that I do and WILLIAM SAVED THE DAY!!! He told me that the Walk-In had an ATM in the Lobby. WOW THANK YOU WILLIAM YOU ARE A BLESSING!!!”
9AM - 5PM
60 Painters Mill Rd, Owings Mills
Banks
“I absolutely love visiting the Owings Mills branch. I met with Ms. Armstrong and nothing but kudos to her. She was extremely professional and very courteous. Great customer service goes a long way. She is nothing but an asset to the branch.”
“There is another ATM outside. I was so frustrated because I walked up thinking this was the only atm with the door locked; so look around the corner to the left of front door and you’ll see it”
9AM - 5PM
10315 Reisterstown Rd, Owings Mills
Banks
“Truly Great Service! I went in to do banking after opening an account online. I was greeted as soon as I walked in. I met with 3 different associates and was helped quickly and courteously by each. I was not expecting this level of personal service.”
“Our experience has been great at this branch, the staff are very friendly and always help us in a professional manner. Sometimes there is a wait but that is expected--we never make an appointment and don't feel the wait is too long.”
“On April 13, 2024, I obtained a loan for a vehicle from SECU in Owings Mills and Ms. Lana Sapojnik, Member Advisor provided outstanding customer service. I have dealt with Ms. Sapojnik numerous times over many years concerning financial matters, and she is very knowledgeable, courteous and professional. I highly recommend the SECU in Owings Mills and Ms. Sapojnik who is also very nice.”
“The staff at this specific location is the by far one of the best customer service experiences I’ve had in a long time. You can tell they truly care and prioritize your needs and not theirs! The manager Yimaj sets the standard for personalized solutions and customer care!”
“Megan (didn't get her last name) was extremely friendly, helpful, personable, and informative. I came in to meet my father who is in a nursing home and having a hard time. We had an appointment set to help get his finances in order. The appointment ended up having to be rescheduled because his caregiver took him to the wrong branch and it became time to close. Even though that happened Megan was very professional and patient in a rough situation. She definitely represents M and T well and is a great brand ambassador!-Blaine Boone”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
“Wonderful. I was so stressed about having to make an emergency payment I stupidly forgot to make. They gave me great advice, went above and beyond and were not at all judgemental. Shada and the branch manager (?) were great. Thank you!!!!”
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“Always very friendly and fast most of the time. None of their banking products are Innovative per se but still friendly little place we keep your money on deposit.”