-
March 2024 by Peter Merz
we had a lovely experience and our problem was adressed within 3 minutes of entering the door. Deonte was amazing and guided us through a process which had me and my family stumped. 10/10 by far the best service in the county
-
March 2024 by jeff m
Very knowledgeable and fast service!
-
March 2024 by Terrance Pope
Good experience sales men was knowledgeable and pleasant.
-
March 2024 by Zen Corp Federation
Had an awesome experience working with CJ at the Owings Mills store. He thoroughly explained the services, equipment, promotional offers, and even recommended the best devices to compliment my liking since I was not familiar with all the new technology. The entire staff was very friendly, knowledgeable, and highly professional. I never experienced such genuine customer friendly service like I did yesterday. I randomly arrived at AT&T as my 1st option to consider for new Wifi service given the continuous horrible, rude, and awful service experience with Xfinity/Comcast which I patronized for over 20 years. Thanks to the AT&T store team, I was able to restore not only my Internet WIFI, but also transferred my cellular plan and cable TV service. They were patient with the process and made certain that I was comfortable with my requested preferences. Thank you again and I am extremely satisfied with every single item purchased...not to mention I saved A TON of money by transferring to AT&T wireless. This company really does provide wide range services to accommodate all socioeconomic consumer populations. Kudos and thank you again.
-
March 2024 by Sheri Warfield
Went to trade in iphone12 for new 15pro plus. CJ reviewed my plan and I was able to get new phone with plan and pay less than what I was paying prior. He took time to explain accessories, let me try a case on his own phone and informed about a new internet plan that is available. He texted me information on transferring my old data so I could do it at home. Great experience, efficient and quick for getting a new phone! Thanks CJ!
-
February 2024 by ABIODUN DUROSINMI
The cutomer representation i met at the retail store is a good sales man, he respect my opinion and answered my questions in a prpfessional way. Good job.
-
February 2024 by Keri
Jah is amazing. The customer service that she has is truly incredible.
-
January 2024 by MICHAEL SCOBIE
Excellent service. The ATT rep that helped me was very thorough and professional!
-
October 2023 by McKenzie Consulting
Sales guy was really nice and helpful with phone upgrade. Very professional!
-
September 2023 by JD Fx
Very positive experience with my visit 8/28/23. Ive been having issues with my phone that customer service over the phone has been unable to solve. Its been quite frustrating dealing with the phone support, endlessly being on hold, representative cluelessly reading from a prompt, disconnected calls...Decided to stop in the store and deal with a real person. I believe the young mans name was Antonio. He was friendly and very helpful. He understood the issue and knew what to do to resolve it.I honestly had been avoiding going into an ATT store as in the past other locations have been painful to deal with. This experience was as smooth and painless as one could ask for.A++ to this store! Thanks!
-
July 2023 by Darlene Romero-Bryant
I called the store to assess how the agent represented the store over the phone. I was impressed with his positive and professional demeanor. In store, Jemar demonstrated a competent and skilled manner. As two other people came in for new I phone 13’s. He handled a full store with aplomb. Overall, Jemar is an asset to AT&T on the highest level.
-
June 2023 by mary adams
Very helpful and knowledgeable of what I was in need of. Thank you Deonte B of the Owings Mills AT&T store. I will definitely recommend your store and him to my family and friends. Happy to go from IPhone 11 to IPhone 14 Pro
-
June 2023 by Michael Robinson
Katherine provided excellent customer service and she was very patient with my family and completely solved all of our issues and concerns. We are very happy with our experience yesterday and we will be back for all of our mobile business needs.
-
May 2023 by Takasha Howell
I had a great 4 hour experience at the your store. Katherine/ Jah were simply amazing ?? ??. Such professionalism with the process I need to handled with my Samsung exhange and upgrade. They deserved, 10 ? stars. High-five ladies, you took care of my every need. Thank you ?!Takasha TK
-
May 2023 by k malon
Had the longest week ever.Tired and exhausted...I had to switch my phone contents to my new phone. From the time I walked in till I left, Jamar had great customer service. Greeted me and immediately helped me with the process. Very knowledgeable and helpful and mostly kind... Thank you for making my week end on a great note Jamar!
