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“This is my favorite place for hardware and keys. I can find everything quickly and easily. The staff are incredibly helpful and eager to assist. I was able to get a key copied here that other stores were unable to make. Liam was particularly helpful. And another young man helped us open up a utility knife and installed the blade for us! This is wonderful service.”
“I had Robin help me in the store and assist me with obtaining a storage rack that was on sale. I never go to Harbor Freight Tools, but she was so knowledgeable.
She is an asset, a beacon of light and joy anywhere she goes! I hope every time you come here she is fantastic and remember to be kind to Ms. Robin”
“Staff is very helpful and polite. In 2024 it's unusual to receive "Customer service" so it was a pleasure to shop there. Big difference from big box stores”
“I LOVE this place! Friendly and knowledgeable staff. Not in a hurry and have time to speak with you and offer suggestions and help you find the right item! Outstanding customer service all the time!”
“I ended up at my local Glen Burnie store and didn’t have my wallet. The local customer service is always on point.
I’m grateful that they knew me and they helped me through the check out process with my Tractor Supply membership account.
Hands down the BEST CUSTOMER SERVICE AROUND!”
“Wow. They made it much easier to order and deliver bathroom cabinets than I thought it could be. First class. Everyone I worked with down to the delivery driver was awesome.
I got a quote of all items and a rendering of my cabinets to help me make sure I had what I wanted. I got a heads up the day after order that 3 cabinets were on back order. The date they shared for all items to arrive was spot on. The delivery was the day after they recieved all cabinets. The delivery was exactly when they said it would be - no 6 hour time frame like many deliveries.
Thank you to your people. You made my purchase so easy.”
“Winsupply for the WIN!!! I stopped by the shop today, looking for a part that I had not been able to find in other stores. The salesman in the store was able to locate the exact part I needed!! Now we can finish our project ?Thank you!!”
“I was able to find almost everything I needed with ease.
The staff are very polite, friendly, and helpful.
I love I can bring my dog with me so long as he behaves.”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
6:30AM - 4:30PM
8975 Henkels Ln, Annapolis Junction
Hardware Stores
“This is the place you need to get the job done. They repair tools and take care of tools on warranty. Next door they have a showroom when day have a great inventoryScrews to expensive piece of equipmentThis is the place where I go when i need safety PPE Tools and anything in-between the customer service is above 5 stars and this goes from Amee from tool repairs to all the guys at the sale desk. All of them are Great.I Only wish they work after 4:30 pm and Saturdays at least half of day sometimes its difficult for us the construction workers to get there before 4:30pmThank you guys!!”
6:30AM - 4:30PM
9950 Business Pkwy, Lanham
Hardware Stores
“***Update*** David you are Awesome. Colony Hardware CO continues to go above and beyond. Again I had a tool issue and they didn't stop until they had answers. David did some great digging on a non-fixable issue with my router table and though he unfortunately did not have a brand resolution from the manufacturer for me but he made some great personal recommendations. I genuinely appreciate that though the issue was small (1/32 of an inch small to be exact) that he went as far as he could to get an answer for me and got back to me right away. That is a dedication to service you rarely find these days. Great company. Keep it up you guys and Thank you so much. *Original Post* My husband and I own a small business making custom wood furniture and anyone who has ever worked in this industry know full well how absolutely important your tools are to your living. I had a reoccurring malfunction on one of my tools and after calling the manufacturer over and over and even returning parts I was completely stumped. I called Colony Hardware CO because the manufacturer said they were the local repair center in my area. I spoke to Wes and we made a plan for me to bring in the entire tool system. It is days before Thanksgiving and 1500, an hour before they close. The entire repair team took me in and we trouble shot this thing until we all learned how to fix it which went far beyond closing time. They understood how important it was for me to have this back and get my builds back on track so they wouldn't give up until they found a solution. It is incredibly hard to find amazing people out there who not only do quality work but still find it in them to keep the human factor in what they do. Amazing work. Thank you”
6:30AM - 4:30PM
9570 Berger Rd SUITE P, Columbia
Hardware Stores
“I ordered some light covers from Albie. They came in on time, had great price,fit perfectly,thank you Albie. Always a pleasure to do business at this branch counter guys are top notch”
6AM - 10PM
9051 Snowden River Pkwy, Columbia
Hardware Stores
“Just wanted to give a shout to the staff that helped out us out finding Halloween decorations today. They are the only store that went above and beyond and super friendly! Thanks again to the staff!”
“Best customer service I have ever seen at a home depot! Made an online order and rushed over to pickup went to pick up but items weren't ready,which was understandable. Within 1 min of seaching the shelves we had workers helping us. Probably the best customer service I've ever seen big chain store. Kudos to the workers there!!!”
“They should put a sign that they have lunch in the painting area. I've been waiting 50 minutes and I'm still here. They already called 5 times and no one. Comes.”
“I HOPE this gets to the Manager or the Owner of This particular store in Glen Burnie because I just want to say with my whole heart that I was treated SOOO VERYYY NICELY & ABOVE & BEYOND by the ladies Trish or Tricia(she has pretty blue hair)& Also the other lady name Vicki that works with her at the Very front of the store at the customer service counter. I came in to look for something & the young lady & Trish/Tricia helped me by pointing me in the right direction & I didn't see it & then Vicki looked it up to help assist me to find Exactly what I wanted. We Both went to the aisle & it wasn't on the floor but instead it was up on the VERY TOP shelf & Vicki generously went to get the step ladder to climb up Safely to get it for me just so I can be satisfied to get what I came for & I'm telling you I REALLY DO APPRECIATE THEM BOTH & I Seriously HOPE & PRAY they get NOTICED & REWARDED for this bcos Every store don't have Great staff that Literally greet you & Also help assist you like way they did just to make sure I was happy. I was put First & Treated VERY NICELY WITHOUT A DOUBT & They're Always sweet to many others & greet them with the same respect & hospitality just like they gave me. This is my regular store that's near me that I go to for the things I need & I Wouldn't want this to go Unmentioned or Unrecognized when they BOTH
definitely should be recognized for their hard team work & that's what it's all about....Thanks So much ladies, You're the Best!!? ? ???”
“Thanks to Pro Associate Victoria Harvey who was very helpful in assisting me during my visit at and Opeyemi Ajelanke. Thank you for your patience and the excellent customer service you so freely provided.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“This is my go to spot for plants and garden essentials. I think they've got the best inventory in the area at reasonable prices. Often you can get good deals on their outdoor plants.”
“My wife and I had to buy two carloads of tile this afternoon in the Columbia Maryland location. We received excellent help from Kenny! Kenny efficiently found all of the pallets, helped us load the boxes into our cars and was just generally very pleasant.”
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“Most of the time I have no idea what I’m doing, but the staff there are ready to help at all time. Great suggestions and saved a lot of my time going back and forth for parts etc. highly recommended!”