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February 2024 by Michael A.
Very good customer service The manager help the cashier w the floor because someone spilled a good amount of whatever sauce that they were trying to pay for .
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January 2024 by Pattie S.
Purchased a Rotisserie chicken last night. Totally overcooked. Dry. Through half in garbage. Will never buy again. They need to be more mindful of what they are selling. Food is too expensive to throw away.
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December 2023 by Jeanne H.
Nice and clean. Great seating area at the Starbucks with free WiFi. There are outlets to plug in a laptop or phone charger as well.
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November 2023 by derrick Proctor
Absolutely marvelous customer service.
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September 2023 by Pam Sherbia
I love my neighborhood Giant’s store location. My shopping experience is always great. The employees are very friendly and make you feel that you are a valued customer. But this goes beyond just shopping. I inadvertently lost my eyeglasses while checking out. When I got into my car, I realized I didn’t have them. After putting my groceries away, I walked back into the store to check with the cashier. However, she was no longer there. Another employee, Nijah, approached me to see if I needed assistance. When I explained that I had just checked out and realized I didn’t have my eyeglasses, she immediately offered to help. She asked one of the cashiers whether a pair of eyeglasses had been turned into her. After getting a no response, she didn’t give up and just say, “I’m sorry.” Once I told her the name of the cashier, she immediately walked over to her station where she had been working and wouldn’t you know it, she located the missing eyeglasses. Thank you, Nijah, for going above and beyond my expectations. Your customer Service makes any customer want to come back again and again. You gave “Excellent Customer Service” a new look.At this Giant, your greatest shopping experience begins when you enter the door and stop at the Deli. Tee and Steven knows exactly how to make their customers feel appreciated. They serve whatever you need with a "smile."It doesn't stop there! Be sure to stop at the Pharmacy counter and visit with Regina J. and Cynthia B. They are the best and always have an encouraging word for the customer.Thanks to all of you for always making my shopping at this Giant one of the best.
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July 2023 by Reflexionesreal07 Glz
Pharmacy manager, techs and pharmacist are all great. They go above and beyond all the time. I’m not sure why the negative reviews but this is the best pharmacy in Odenton. I went to Walgreens for 5 years prior and it became a nightmare. This pharmacy treats you with kindness, respect and with dignity. They work hard and deserve respect as well. Thank you to the staff for actually treating me like a human being and being so kind. You all are the best!
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March 2023 by Ella S.
If you want the icing on a shit cake served with a tall glass of attitude. Visit the self checkout lane with the tall blonde :).
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March 2023 by Raymond Richardson
Awful service! Walked in and dropped off prescription. Was told 20 minutes so I went shopping, instead of home. Came back 25 minutes later and was told their systems were down and it's taking longer. Several others being told the same thing. Over heard one person say they say that every time. The counter lady was very apologetic, then proceeded to tell a customer how incompetent the other employees were. After another hour, I got irritated and left. 10 minutes after leaving, I was called asking where I was, it was ready. I go back and have 5 people waiting in front of me. I noticed that to myself and the 3 white women, she was again her pleasant and apologetic self, but kind of rude and abrupt to the 2 black people waiting, and actually got someone else to help them.... kinda odd. My first, and last time using this pharmacy.
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December 2022 by Scott Keegan
Double check your prescriptions before you leave! (Similar to checking a fast food order before you drive away). Take your business to a privately owned pharmacy-they actually care about customer service.
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December 2022 by Mitchell
Helpful
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July 2022 by Jamar S.
This is my favorite grocery store in the area. It is always neatly kept, the produce is always fresh, and they always have the dairy free heavy whipping cream substitute that my family and I like to use when preparing dishes that require a cream sauce. Also, the staff is always super helpful & to make matters even better, they have a Starbucks. What's special about a Starbucks you ask? Well, sometimes... in my history with chains being inside of other stores, the quality isn't as good as the actual stores bc they're licensed stores and aren't held to the same standard, and quality of the actual franchises. This Starbucks makes quality drinks every single time I've ordered from them that are comparable to the franchises.
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May 2022 by Artsy A.
Many problems behind the scenes. As someone that completed returns often, there were frequently soiled produce and meat that was on the shelves but had expired. The bathrooms often aren't thoroughly cleaned unless necessary, and the last time I came in as a customer, there was no toilet paper available. The cashiers are lovely, but with how terrible management is, most are tired and fed up at this point. Hours were cut towards the end of my job there, and many individuals were struggling with heavy pushback from upper management, who continued to over-hire. Also: they don't do any background checks whatsoever before they hire. We've had two alcoholics drunk at work and one heroine user. As a previous employee and a customer, I suggest another grocery store.
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December 2021 by Tracey Hawkins
I have been VERY frustrated with this pharmacy. My mom has her prescriptions filled there. It is close by and there were no issues until a few months ago. Almost every time I receive a text saying that the prescriptions are ready only to get there and find out they are not. I have even called to make sure the prescriptions were ready and was told BY A PERSON that they were ready only to get there and find out they were NOT ready. I have gone in to pick up prescriptions and they only give me some of them. I get home and realize they did not give me all that were ready. Last week while I was standing at the counter waiting for them to fill the prescription that was supposed to be ready, the employee answered the phone. I could hear the conversation and the caller was asking if her prescriptions were ready. The employee asked her to hold. The employee then proceeded to just stand there. There was not reason to put the person on hold. I DO NOT recommend this pharmacy! Terrible service!
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December 2021 by C C
Rude staff. Today the person ended the call by saying “yup”. They never tell me when I’m on my last dose before needing to get a new prescription from my doctor. So i have been delayed my meds several times bc of this. I’m definitely switching to CVS after this!
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July 2021 by Cheryl M.
This store and the staff are just wonderful. They make grocery shopping almost enjoyable. The store in clean and well organized. Good bye Wally World. I am shopping at Giant now.