-
April 2024 by Bry “Bry”
Went here to get my account serviced instead of the dreaded phone call to Comcast. It was quick and easy, with not wait. Go in-season, however, and the line may be out the door. Welcome to the beach!
-
March 2024 by Deborah Cowell
The manager helped me with a problem I had been working to solve for two days on the phone. Thank you for your great service and for knowing how to fix my service issue. Two days on the Xfinity call process and no resolution. No time in the shop and it was resolved.
-
March 2024 by Brian Cassidy
Since I work there I think it's awesome lol. Don't call or go online for your service. You'll have to come see us for equipment anyway and we'll explain all your options and get you in the best package for your needs at the beach.
-
March 2024 by Cindy Dennsteadt
This store is always helpful. I have been working with Gary at the OC location on getting my Mom set up and myself with our wifi and cell accounts. Gary has consistently gone above and beyond on every visit with us. It’s greatly appreciated to have someone be kind knowledgeable and patient! Thank you Gary.
-
March 2024 by Henry Wisniewski
Tech was very friendly and understanding with my wife's blind needs and helped with a new phone to get it up n running for her as painlessly as possible. Much appreciated.
-
January 2024 by larry frarey
Internet connection constantly drops out. Trying to work from home with this service is a disaster. Why are there no providers who can furnish reliable service at a decent price? I have Xfinity in Philly, too, and its marginally better. Here in Bethany Beach, it's horrible, and to think I've already cycled through TMobile (the worst), and Mediacom (way too expensive). We need serious regulation to get this situation under control.
-
October 2023 by Francisco Sandoval
Very nice store. Good customer service.
-
August 2023 by Kristine Hurt
If I could give 0 stars I would. We pay for service that has not worked for months. We were told a service call would be set up and it never was. We cannot get past the computer operator- no live human being. The customer service is terrible.
-
August 2023 by Lara Kodzasti
Practically it's no starts everything about horrible. From costumers perverse ( which there is none )
-
August 2023 by Ann Walls
Pretty fast service in and out in 20 minutes. Returning equipment.
-
June 2023 by D DeMaio
Trying to reach a local person is IMPOSSIBLE!!Outsourcing to another country is NOT the way to go!! Breakdown in communication!!!
-
June 2023 by Susan Zaranski
I spent 31/2 hrs texting a machine before I finally talked to a person who had absolutely no idea how to fix a problem of any type. That call lasted 1 hour without a resolution. I still have a message on my tv that says “A new update is available for your tv. Use your remote control to select “Show details “. My remote does not have a button that says “show details “. Tech person was Camela. worst service when you can’t talk to a person immediately. My tech hung up on me. ?????????
-
June 2023 by S. R
I swear if I knew what I knew I would have stayed where I was. I hate Xfinity with a passion. I bought phones through this store and somehow 2 weren’t activated correctly. This was done on 9/20 I went back at the request of the customer service rep to have the phone reactivated so fast forward to yesterday I called them to see why I never received the Visa cards for byod 3 phones and was advised I’m ineligible due to changes made on my line. So here I go trying to figure out what changed and long and behold it was the day after I bought phones on 9/21. Somehow they listed the phones as suspended which wasn’t my fault. ATP I’m certain that they do this to everyone! Bad business practices Xfinity.
-
May 2023 by C M.
Just had a terrible experience with Xfinity/Comcast. Scheduled my installation for this past Saturday, driver pulled up on time, never left his truck, then pulled away 20 minutes later and said I wasn't home. Unfortunately for the dummy, I have this all captured on my ring camera, including me waiving hello to him. When I called xfinity and escalated this, they transferred me to "Billy" who said we would try to get the technician back there. After 1 hour of staying on hold, he hung up on me. Beware all. If this technician did it to me, he's likely done it to others and will keep doing it. I offered to send "Billy" the video but he had no interest. Having managed a customer experience group in the past, I would have wanted Billy to be empowered to alert others to this tech's fraud. Unfortunately, Comcast's culture doesn't want or value this type of customer feedback. Billy never called me back and no attempt by anyone to reschedule my installation. Absolutely shameful customer experience.
-
March 2023 by Kenneth Farris
The associate with whom I spoke was personable and helpful. However, there is something broken with Comcast. I ordered a gateway and three TV boxes. I determined that one of the TV boxes needed to be wireless (Note: there is no way to order a wireless box through the online prompts.) I explained to the associate that one of the boxes needed to be wireless. He said I did the right thing by coming to the store to explain the issue, but they were out of wireless boxes due to supply issues and that they try to prevent people from ordering wireless boxes when they are not needed (coaxial cable present). He said I could check another local store (25 miles away) or order the box online (2 business day delivery and $15 delivery charge). He said that xfinity stores do not have phones, so neither he nor I could call the other store. I ended up traveling to the other store, where I was informed that they never carry wireless boxes. As a result, i will need to make a second trip (125 miles each day) to finish the installation. Therefore, to me it appears Comcast goes to great effort to prevent efficient communication with its customers, most likely as a way of reducing costs.
