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August 2024 by June-Rauser Prematta
My husband has been trying to work with the assistant for several days without success to either schedule a home visit, or chat online with an technician. The x1 only tries to get him to troubleshoot, which he does, but the same problem occurs. Sometimes even the remote is effected. He tried calling the xfinity office in OC, Md, but gets the same irritating A 1 recording. We pay our account timely and are seriously considering leaving Xfinity. Whom does he have to contact to resolve this problem. The problem is with the living room tv, and this is the tv I must watch during the day, due to my current medical condition. Whom does he have to call for help???????
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July 2024 by Shari Hudson
Super helpful and knowledgeable staff. You have to wait but that's to be expected in OC and the employees were very accommodating.
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July 2024 by Jeff Facello
Walked in got a remote I needed and left. I like that
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June 2024 by Elaine Smart
Store scheduled to open at 10. Only one employee was there which resulted in a long line. Fortunately the first 4 people in line waited on pretty quickly but then it slowed down. No air-conditioning, more people got in line....wasn't a happy experience.
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June 2024 by Thomas Harrison
First we thanked them for being open on a Saturday had to pick up a new remote the gentleman was very polite and very helpful and explained everything we needed to do to changeover again very friendly and helpful
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April 2024 by Bry “Bry”
Went here to get my account serviced instead of the dreaded phone call to Comcast. It was quick and easy, with not wait. Go in-season, however, and the line may be out the door. Welcome to the beach!
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March 2024 by Deborah Cowell
The manager helped me with a problem I had been working to solve for two days on the phone. Thank you for your great service and for knowing how to fix my service issue. Two days on the Xfinity call process and no resolution. No time in the shop and it was resolved.
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March 2024 by Brian Cassidy
Since I work there I think it's awesome lol. Don't call or go online for your service. You'll have to come see us for equipment anyway and we'll explain all your options and get you in the best package for your needs at the beach.
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March 2024 by Cindy Dennsteadt
This store is always helpful. I have been working with Gary at the OC location on getting my Mom set up and myself with our wifi and cell accounts. Gary has consistently gone above and beyond on every visit with us. It’s greatly appreciated to have someone be kind knowledgeable and patient! Thank you Gary.
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March 2024 by Henry Wisniewski
Tech was very friendly and understanding with my wife's blind needs and helped with a new phone to get it up n running for her as painlessly as possible. Much appreciated.
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January 2024 by larry frarey
Internet connection constantly drops out. Trying to work from home with this service is a disaster. Why are there no providers who can furnish reliable service at a decent price? I have Xfinity in Philly, too, and its marginally better. Here in Bethany Beach, it's horrible, and to think I've already cycled through TMobile (the worst), and Mediacom (way too expensive). We need serious regulation to get this situation under control.
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October 2023 by Francisco Sandoval
Very nice store. Good customer service.
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October 2023 by Mark Valesey
The assistance was great
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September 2023 by Darlene Haley DePhillip
Ocean City Comcast is great to their customers.
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September 2023 by Bonnie Owings-Peddicord
Brian is a straight up liar.
