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June 2024 by Alec Holloway
Shentel is the worst internet provider I have ever had to use. We experience constant interruptions and like tonight starting at midnight a complete outage. The technical support representative cited "scheduled maintenance from 12am to 6am" but we obviously were given no notice. Avoid this provider at all costs if you have any other option. I'm seriously considering Starlink at this point since it seems this garbage provider has a monopoly on my area (cannot get Comcast/Verizon etc. at my specific address).
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February 2024 by Joseph Graham
Worst customer service ever!! After calling 3 times in 2 weeks trying to find out about a service ability test that was suppose to be done within 72 hours of my first call. I was abruptly informed that service in my area wasn't an option even though they have customers less than 3 miles away!!
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February 2023 by Stephen Simmons
Unprofessional
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February 2023 by Tonia Baker Collins
Very friendly
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August 2022 by Tonia Collins
Very friendly
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February 2022 by Levi Lyons
Customer Support is fairly knowledgeable and insightful. Broadband internet service is unrivaled my area, speeds are exactly what they are advertised as.
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February 2022 by Christopher Flippin
Horrible company
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February 2022 by Tim Ashby
Great Internet and service is great
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February 2022 by Andrew Tempalski
boo on this monopoly
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February 2022 by Passport Sport Horses with Sarah MacHarg
Our small community internet company was bought by Shentel. We did not know that we were no longer on autopay so we were a month behind. We paid it, and Shentel shut off our internet a week later at 3:45pm. I called at 4:15 and stayed on hold for 45 minutes never getting to a actually talk to a person. The internet is vital for our in home business and rental house, both of which they shut off due to error. Can't get ahold of anyone until tomorrow, if then, and I called with plenty of time before close to solve this problem.
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February 2022 by sheila piper
This service is too expensive to have intermittent service on the weekends. Was great a first but seem to be having issues lately. So how about a discount since can’t use it with cutting out signal.
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February 2021 by David Rushing
They are very friendly but I think the price is a bit hi. But better than most
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February 2020 by Joseph Brown
Lazy and awful service. Never fix anything
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February 2020 by Tina Glotfelty
Great service
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February 2020 by Shellie Tasker
Always helpful and friendly and will answer any questions you have!!
