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March 2024 by Danielle L.
I purchased a Jeep from this dealer in January 2024. The buying process was efficient. Since buying the Jeep the process to receive my title has been a NIGHTMARE. The salesman Bryson Paugh has been anything but efficient. I bought the Jeep January 29, 2024. The dealership didn't file the paperwork until 2/15/2024. The paperwork they completed was incorrect and rejected by the MVA but no one did anything about it. A supervisor at the MVA showed me all the errors on the paperwork. The title number was incorrect, the milage was incorrect, the issue date was incorrect and the dealer checked the box that says the Jeep exceeds mechanical limits. Checking this box not only lowers the value of the Jeep but voids my warranty!! I have contacted Mr. Paugh and he has been giving me a lot of lip service and no action. He has been very nonchalant and told me that it is really no big deal and all this was the MVA's mistake and that the MVA told them to check that box. All this is really simple paperwork that the dealership can take care of if they cared. If they valued their customers. Mr. Paugh is well aware that I am trying to refinance the Jeep and I was offered a better rate half of the rate I the dealership was able to find me. However I need the title to take advantage of the offer. Since the dealer has taken so long to take care of this issue I will lose out on the refinance offer with Capital One. Again, no one at the dealership appears to care. Their customer service and ability to do their job effectively after they get your money is nonexistent. Very disappointed with my experience.
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October 2023 by D & K
Loved coming here to pick out our new vehicle! We Highly recommend! ? ?
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October 2023 by Rob
We have been loyal customers of Patriot for years, specifically working with Jay Paugh and JJ Bolyard. Jay always goes above and beyond to accommodate our schedule and buying needs. Paperwork is quick and painless. If you are looking for a great and painless car buying experience, make Patriot your first and only stop. You will not be disappointed.
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September 2023 by Michelle Bach
Jay was wonderful to work with on the purchase of our Jeep Wagoneer. We were at the dealership for less than 2 hours from the time of the test drive to the final sale. He was very knowledgeable and efficient.
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September 2023 by Tom Kishman
Passing thru Oakland, Md on the way home (Ohio) we developed trouble with our 2019 Dodge Ram. Pulled into Patriot & Shane in the service department really took care of us! Big SHOUTOUT to Shane & Patriot Dodge! Thank You!
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August 2023 by Sherry Eye
Jay ordered my jeep in 23 to surprise its a 24 , wonderful gentleman to deal with,go to patriot cdjr see Jay Paugh.
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August 2023 by Traveling Unhinged
Traveled from deep in WV for one of the most pleasant car buying experiences I ever had. It has been less than two weeks and my tags, title, taxes, and satisfaction have all been delivered with this dealer. Anthony Cacioppo is a man who gets you in and out and even took time to pray with my wife and me before we hit the road. Thank you Patriot for being a great place to buy a vehicle.
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July 2023 by Bloodslayers42
Pulled into patriot was meant by jay paugh. Got us a great deal on the truck I wanted. Go to patriot see jay you will be glad you did.
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July 2023 by Earl Tyson
Exceptional service I’m from out of town. They did everything possible to get the job. Excellent customer service I would recommend that anybody that has a Dodge Chrysler jeep ram bring it to patriot
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June 2023 by Dylan Pudlak
I've taken my car here for oil changes/ tire rotations and other normal maintenance for years. Customer service is outstanding. One day I decided to get my tires rotated and oil changed, it took only a bit longer than usual, they said they felt bad for what couldn't have been longer than an extra half hour, and said it was on the house! They certainly didn't have to do that. (I didn't ask or complain about the wait) They also check the rest of the vehicle, like dirty air filters or other things that need replaced. I will always reccomend this place to my friends due to the quality of their maintenance and customer service employees. I will be back for many years to come!
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June 2023 by Brian Sanders
Stay away if you are looking for service or an inspection, this place will tack on extras to make it worth their while. Can't speak for the dealership side but they seemed courteous.
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June 2023 by Elizabeth Kunkleman
Great service! My husband and I live a few hours away but we were able to get everything workout on the phone. Jay Paugh worked hard to get everything setup and ready for us so everything was ready to go when we arrived. When we made it to the dealership Jay made sure we were taken care of quickly and back on the road. It was the best buying experience. Seriously, we maybe spent 10 minutes total at the dealership before we drove home satisfied customers.
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June 2023 by Mai King
Jay treated us terrific picked the best truck in the world.jay and patriot the best ever.
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April 2023 by Serena Futch
Found my perfect car here! Bryson was very patient and welcoming. He did everything he could to put me behind the wheel. A welcome thing to have in these times! Thank you!
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January 2023 by Tara Michelle George
I am so happy with the experience I had here with Jay. He was super nice and helpful. Answered any questions that I had. I am super excited about my new ride. Also the best price I’ve found after looking around at many places!!! Thank you Jay!
