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October 2024 by Stephanie Turner
I try to be really fair when writing reviews, so I'll try not to let my frustration get the best of me. We ended up with this company because we have AAA and that's who they called. It was 5:30pm on a Sunday, so kudos to them for answering the phone. However, it took him (Scott) 3 hours to get to us, and he showed up with a passenger (we assume his wife, but we don't know for sure), so there was no room for us to travel with our vehicle. We just had to trust that it would make it to the repair shop safely. It did, but we didn't know that until the next morning, so it was rather stressful. Also, we were 5 miles from our accommodations, and when we asked if there was any way he could take us there, he was snarky. He said he would leave and we could call somebody else and pay their prices and hope that AAA would reimburse us. We declined that recommendation and let him take our vehicle, but he didn't have to make an already stressful situation worse. He then called a friend who has a party bus, whose base rate is $125...to go 5 miles!!! He informed us there is no Lyft or Uber in the area, but still couldn't be bothered to give us a ride. We ended up walking the 5 miles, in the dark, because he had taken so long to get to us in the first place. I understand it's not his responsibility to give us a ride, which is why he gets more than 1 star. If the roles had been reversed, I would have stayed at the gas station while my husband took care of the customers and then came back for me.
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June 2024 by Joyce Friend
He doesn't deserve even 1 star. Called him several times waited 3 hours finally gave up and called Action towing was here in 10 minutes.
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November 2023 by Jay Ferguson
Excellent experience, smooth transaction. Highly recommend.
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June 2023 by Robinne Gray
Nobody wants to be "that person" whose car breaks down in the evening on a holiday, but that person was me this past Memorial Day weekend. And I'm sure nobody wants to be the responder, since folks would prefer to be relaxing with their families. I was in Maryland trying to get home to West Virginia when my tire blew. (I'm omitting a long story about AAA fumbling my service call). One Stop came to the rescue and they were great, driving from a great distance after dark - while not feeling well - and towing me even further. Much gratitude to these folks!Service: Car towing
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May 2023 by kick ass master's
It was trash took an hour to get to me at WalmartService: Battery service
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December 2022 by Robyn Frazier
Scott and Brian were amazing! They were able to bring my car three hours from Deep Creek. The process was simple and they communicated the whole time. Very professional! 10/10!Service: Long distance hauling
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October 2022 by Tonia Collins
They came within 20 minutes and we're so amazing and friendly thanks again
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June 2022 by John Abernathy
I had a great experience with One Stop Towing and Scott on a bad day followed by a bad weekend. Scott made it better with a short wait and great service. Thank You Scott!!
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May 2022 by marianne schmidt
Scott and Erica are straight shooters. It's nice to see a small business you can trust to quickly come to your 80 year old mom's rescue. Thanks!
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May 2022 by Nicole Chapman Ashby
Fast friendly service, very great people, willing to go the extra mile to help
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April 2022 by K C.
Locked our keys in our truck late tonight. One Stop came to our rescue! Thanks for the late night service call!
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February 2022 by Richard Baker
Our car was helplessly stuck down a hill in the snow and no one was able to get us out. They arrived in less than ten minutes and had us out almost instantly. Warm, nice individuals and barely charged a thing. Turned a bad experience into a good one. OutstandingService: Special vehicle towing
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February 2022 by Tonia Baker Collins
They came within 20 minutes and we're so amazing and friendly thanks again
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February 2022 by Josh Hazelwood
They've helped my family out and I'm very grateful. Thank you for your service. I highly recommend their service.
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November 2021 by Chelsea Kreiner
I honestly have no clue how this company has such high ratings. I've had to use them multiple times through AAA and everytime, Scott has been horrible to work with. He prioritizes other tows before mine, avoids my calls, and one time he texted my number for absolutely no reason other than to talk and it was a very creepy conversation. I will be sure that ANY time I need a tow through AAA from now on, we will be avoiding Scott at all costs. Super unprofessional and super creepy.Service: Car towing