Weis Markets is a well-stocked grocery store with a good layout and product offerings, where prices are often better than competitors. Many customers report consistently excellent and friendly customer service from staff members who are helpful, professional, and energetic. Specific employees are frequently praised for going above and beyond, such as retrieving items from the back or providing exceptional service in departments like seafood. However, experiences with customer service can be inconsistent, with some reviews describing staff as unhelpful or lazy for not checking inventory properly. Recent changes to some store layouts have also drawn criticism. The installation of a long gate at the front is seen as cumbersome and a potential waste of space. Furthermore, the expansion of self-checkout lanes has created frustration. The converted lanes are described as painfully slow due to excessively sensitive scales that require constant staff intervention to clear errors, making the checkout process cumbersome compared to other stores. Despite these issues, many customers remain loyal, with some traveling past closer locations specifically for the top-tier service they reliably receive at their preferred Weis Markets.
