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December 2023 by Michelle Cross
Love this for my dairy free options and the bulk foods. Just wish the prices were more affordable
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December 2023 by Nicci Eisenhauer
Mom's is great for all the hard-to-find organics & quality health & hygiene products you could possibly want. I believe this large store even had pet supplies. Perfectly clean, organized & helpful staff. This store seemed a bit larger than some others.
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December 2023 by Irene Lugenbeel
Mom's has the best products and items you might not find anywhere else. However their prices are higher than others.
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September 2023 by Jacki Tilmes
Most recent visits two 2weeks and 3 weeks ago. Staff seemed to have changed and not very friendly. Much of the produce seemed to have seen better days. Specifically, berries, tomatoes, and mushrooms.
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July 2023 by Sifu Timothy Berkemeier
Love the fresh produceAnd hard to find itemsPrices are a little high but I guess they're high everywhere now.The only reason why I didn't get five stars it's because the staff seem to really drop off lately not as friendly and helpful as they used to be
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July 2023 by Shelby Robinson
I've been coming here for years. Good products, neatly organized store and free coffee. The staff used to be so nice and helpful, but lately I've encountered a number of rude cashiers. MOM's has really lost that warm and friendly atmosphere I've always loved. Sad :(
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July 2023 by Maricel Rosales
I love this place. Staff are very friendly and the selection of goods are really good. My family’s favorite grocery store.
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June 2023 by artz Arr
It was nice. Didn't have all the options I wanted but it was expected a little when I planned to go there.
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May 2023 by Gary Jackson
I was surprised by the amount of products in the store as well as product that I did not expect to see.
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May 2023 by Digital Nomad Lady
I held Mom's organic market to a certain level of professionalism and customer service orientedness. Whether it was a pandemic or whatever was going on I always felt reassured that stores such as Mom's Organic market would still keep customer appreciation as a part of their model.I visited Mom's organic market in White Marsh a few days ago. It was a very lackluster visit. The customer service desk that hosts the coffees and food samples was not well versed on the products on display.I do rely on Mom's to provide samples because that helps me as a plant-based eater on what's trending and foods that I might not be aware of.I'll purchase. This customer service agent had no desire to check ✅So the fact that she didn't know whether the food she was sitting out was plant-based or not was just some I was like okay is she going to find out, No she didn't have a desire to find out. It was just oh I'm not sure.My favorite area of Mom's is the skin care and essential oil department. I will add there was someone there that worked there I believe her name was Jamie.She was very personable. She explained to me the samples that were available to me in the essential oil and skin care aisles.It even promoted me to purchasing some rose water that I had no intention on getting.I will say it went downhill, I went to the checkout I believe his name was Jaleel. I don't remember but he didn't greet, he didn't speak, therefore I asked for a manager.The manager was also in my opinion lackluster.I explained to him when did Mom's not greet their customers or just be personable and he went in to saying that something along the lines they don't ask hey how's your day going and I said simply saying hi how are you, Did you find everything you're looking for or Hi I can take you right here, that's just basic customer service.So the excuses he made for not being polite or not being cordial was not acceptable.So I asked for my money to be refunded. LYou know there's a certain level and certain standard that I have when I visit organic stores.There's a certain level of professionalism and customer service ethics that I uphold organic stores to.So for that reason I will not be patronizing any Mom's.I'm so disappointed a Whole Foods wasn't around.I'll just order online via Amazon.Jeff Bezos has just made it so easy for me not to have to tolerate terrible customer service.And this is pre-COVID that I've relied on online shopping or Whole Foods because I don't have to worry about the attitudes.But I've never would have expected to encounter nasty attitudes or standoffish customer service at Mom's until recent visits.So if you are willing to spend your dollars in inflation and get lackluster service go for it If not get your stuff online or go to another organic store that doesn't compromise customer service nor work ethic.
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May 2023 by Chuck in a Truck
Products were fresh and displayed well. Asked for help and was greeted with pleasant employees. Checkout was equally as pleasant.
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April 2023 by D P
Very rude and unprofessional service by cashier named Jaleel B(as on my receipt Receipt - 598722-01) I have been shopping here for more than 3 years and never experienced anything like this before. Also, he did not add credit for bringing my old bags to carry my groceries and when I asked him about it he told me to go to the helpdesk to get it. I will never shop here again!! :-(
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March 2023 by Neha M.
I love this market !!! Great market with option on any diet restrictions and exploration you may have . Fresh produce and tons of options for Whole Foods , natural products and gluten free options. I love it here
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March 2023 by Marie Clark
My favorite place for all things organic. They have a great supply and selection of organic produce, dairy, a small nutritiously raised meats section. Also lots of supplements, etc.
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February 2023 by Vidhi Patel
i love mom’s, the staff is also so nice and understanding, there are usually no lines (and if there are, you really just stand there for about 3 minutes really), theres free drinks (water, milk, tea), samples there too, and all the food there is amazing.i like how the ingredients usually are everything you already know, the food there is also really organized so you know where to go, the lanes are also pretty open so you aren’t being squished up one another.they have a really nice recycling program as well!! love it