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July 2024 by Lulu Díaz
Unsure if this is her name but she rung me up at this register today and the name at the bottom said (Dairra) needs better customer service she is rude and unprofessional. I asked about the The Goodwill card when I first got to the register because I am unsure how to use it she didn’t say anything so I asked her again about the Goodwill card because I thought she didn’t hear me instead of her politely answering me She gave me an attitude and rolled her eyes not once but twice. Attitude like that do not have returning customers. No one has to deal with that when buying something.
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June 2024 by Rae Daniels
I did not have a good experience earlier this week when attempting to donate items at a Goodwill within Baltimore City, and I really wanted to give my new and like new items to a Goodwill in the City. The customer service over the phone, accurate donation drop-off times online and over the phone, and clear directions to the drop-off lead me further out to this location.
Their donation drop-off is located in the rear (a sign on the front door also lets you know if you forget). The employees were great with unloading items and the line moved quickly. To get in line to drop-off donations drive behind the building to the rear. The rear is one-way only… so only enter at the opposite end of the shopping center by Looney’s, not Advance Auto.
I did observe a person pulling out what looked like a very battered bird house that should go in the trash. Let’s all be mindful to donate items that someone can use.
If you need some new ceramic bakeware, I just dropped some off. Hopefully they find a good home! Last, I frequent this Goodwill when I have time and have never had an issue. The employees have always been great and they explained the return policy to me each time. It may not be my favorite return policy, but they do explain it to you prior to purchasing. Happy hunting!
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June 2024 by Theresa Kay
Workers were nice but the store was so dirty when I first walked in I almost walked back out. Multiple aisles stunk because of dirty clothes or shoes. Not a very sanitary store. With how much they charge I think they can afford to sweep once a month and not put up smelly clothes . Also dressing rooms are closed!
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May 2024 by Laura Ashley
Im not sure if I just happened to get lucky but I went last week and bought several jackets here for $7 or $8 each. It’s too bad they don’t let you use the fitting rooms anymore though, I’m sure I would have bought more. One of the nicer goodwills.
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March 2024 by tonia wilson
It’s been YEARS since I walked into a goodwill because of how they hiked prices for donated items. I was looking for a specific retro glassware and decided to pop in. I thought the prices were ok but the staff omg…..this young girl, first register when you walk in in your left was extremely rude. Pursing lips, huffing, throwing my items around. I try to have grace for people that work with the public but little girl, I was having a really good Sunday morning until I crossed paths with you. You should have a different job. If someone rubs you wrong you don’t have the right to screw up every other customer’s day because of it. Back to not going to goodwills.
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February 2024 by Sonja Floyd
Store is clean and easy to find what I was looking for.
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February 2024 by Enough Already
Manager refused donation. I told her I'll throw it out then. She said, go ahead. They done value your donation!
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February 2024 by Amanda Waters
I used to love this location and half priced Saturdays. Those are long gone, as are the days of fitting rooms, and decent customer service. It's unfair to expect us to purchase clothing we can't return without trying it on. My solution is to wear leggings. I pick an aisle, and try things on. Inspect for holes/stains/etc and make decisions from there. Was doing my thing when I noticed a store employee lingering in the next aisle. I became uncomfortable as he watched me like a hawk. Im sure he thought he was being inconspicious. Like some kind of terrible spy. A real Ace Ventura. Smh Luckily, I was down to 3 things left to try on by this point. When I finished and started for the front, same employee fumble/ran to the front to beat me to the register. Idk if an employee of the month was up for grabs or what, but I don't appreciate being treated like that over second hand clothing. If you're that worried about theft, hire a loss prevention team, but more importantly. We need our fitting room back. To ya know. Decide if things FIT!!Thanks.
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January 2024 by mars
went with my sister to get a stuffed dog, we got 3-4 stuffed animals that were all 3$. the dog happened to have its tag ripped off, we offered 5$ for it and she snatched the dog, started screaming and called the cops. if you go here just know the manager is EXTREMELY RUDE. never going here again.
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January 2024 by Brandon Facon
Horrible, inconsistent “policies” about how things are priced. And will not sell you items that don’t have a price even though they have signs that give flat rate prices for hats, scarves and beanies. Been there multiple times and different managers and employees proclaim completely different “policies” that Goodwill has but are not actual policies. OVERPRICED “boutique” items.
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November 2023 by linda lopez
Everything is overpriced, too much money for something that is not worth it, and if you have children, no berries, there they hate children, they should put it on a sign, we don't let children in, and that way they would avoid a problem, no berries here, expensive and horrible, old things and bitter people.
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October 2023 by wawa82G
For anyone that wants to donatesince they don't have a sign to tell you exactly how to do it without you going all the way inside the building. If you are looking at the building, go to the back from the left side only past Looneys Pub. 1Go past all of the stores until you get to the very end, and then you'll see the goodwill center with a small sign.
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October 2023 by Joe King
Used to be a good store. Now you walk in and it smells like they are selling a bunch of dirty clothes. You will notice when you walk in, it is gross. I stopped going as it made me itch.
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October 2023 by Jtor Tro
Used to be a good store. Now you walk in and it smells like they are selling a bunch of dirty clothes. You will notice when you walk in, it is gross. I stopped going as it made me itch.
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August 2023 by Barbara Dill
Lots of good stuff at low orices
